The top 500 icon

[Fourllan-2181]

I have all requirements, The amount of games needed, The skill rating, The SMS authenticator, I have always played on EU but I am still not visable in the Top500 open queue ranking, why is that? Not on the leaderboard nor in game Top500 icon. Is there any requirement that is needed but isnt shown?

[Hambalsaus-2171]

I don’t know if the other platforms have the same problem but I certainly do, when I look at the leaderbord I’m placed number 400 ish and when I go into a game the top 500 icon doesn’t show up and hasn’t for a long time. ( I can’t remember how long but its definitely longer than 2 months)

Even though this is a minor bug I still like to see what ranks other players are while in game.

[ŜŬPĚŘ-1287]

The problem started as soon as season 26 started. It started with the rank not showing at all in game with a white dash mark on all platforms. fast forward 1 week and pc is patched by showing ranks and top 500 symbols showing in game while console didn’t get patched with the rank symbols till 2 weeks after the problem and blizzard still hasn’t patched top 500 while pc has had it fixed for 3 or 4 months now and blizzard refuses to patch console as quick as they patch pc. It’s really upsetting that they aren’t fixing this like they automatically fixed pc. People are saying that cross platform is the reason it’s bugged but the glitch happend way before cross platform was even known of. Again I just hope blizzard fixed this issue soon bc I’ve grinded to see this icon every season and gamemode but can’t see it due to poor management of their own game.

[YouStepMom46-1102]

Blizzard. Fix this righ now

[GeneTv-2257]

I answered a similar question in another post: Top 500 combined doesn't include me

@GeneTv-2257

With the new crossplay update, they removed the option to select your region and the matchmaker now puts you in the closest region based on your ping. Since the leader-board even says, you have 25+ games played on every role. They may not be on the same region.

Could have happened due to a ping spike on one of the EU servers, so the system thought you were closer to Americas. This happens to me if I join the practice range as soon as I start Overwatch. I always land on an NA server with a ping of ~120ms. (Happened once in comp as well)

So I think it’s a flaw in the design of the system or it was just a bug. Cuz you did nothing wrong

@ToastedPilot-2643

hmm. could be a reason for it, but I’m not quite sure, cause I’m still able to choose my region in the launcher and it never has changed right there

@GeneTv-2257

Yeah you can still change the region but it does no effect. You can check the server by selecting Americas or Asia and then joining the practice range. (You might have to join twice because of the bug) You will see that you ping will stay the same and if you open up the netgraph, you will either see ams1 (Netherlands) or cdg1 (France) as the server in the top left corner. Also if you open the custom game browser, you will see custom games from every region if you scroll down.

I found a post about this: Crossplay update soft region locked everyone

And an answer from a community manager:

@JoshNash-1223

Why can’t I swap regions anymore?

The simple answer is, you are placed into the best match based on a variety of factors including player skill and ping. Getting more technical, it’s because the regions themselves no longer exist (at least not in the way players traditionally understand them), so there is no region to swap to.