Hello Blizzard, on the last few days I noticed some lag spikes mid game on EU servers (im connected to my router with Ethernet cable).
The lag spikes can occuer after few mins of playing or even after like 20-30mins.
it randomly spike to around 200+, the game freezes for a moment, I see a red line with a connection cable icon on my screen and after few seconds the ping goes back to normal and the game runs again till the next spike.
sometimes It even crash mid game to “Lost connection to the game servers” page.
when I tried to reinstall Overwatch I noticed another issue with the download speed, I used to download Overwatch with 115-125MB per second and now my download speed is only 20mb per second.
when I test my download speed on Speedtest by Ookla website I see that everything is fine, 940mb download speed.
things I already tried to do:
- Reinstalled Overwatch - still same ping spikes.
- Rinstalled Windows and Drivers - no changes.
- Tried different connection cable - no changes.
- Release Renew flush DNS - no changes.
- called my internet technical support, they said everything is fine, they opened ports, reset my router, reset port - still no changes. about the download speed issue they said everything is fine, it must be a problem with Blizzard.
I have to add that my router is new (2 months old).
I do really need ur help to investigate it, im helpless, I really dont understand if the problem is my connection or anything or its just some issues with the servers.
those are the WinMTR tests on both EU servers (while making the tests I didnt notice the lag spike).
Server 1 - 185.60.114.159 - >
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| OpenWrt.lan - 0 | 637 | 637 | 0 | 0 | 6 | 0 |
| 176-230-247-41.orange.net.il - 0 | 638 | 638 | 0 | 2 | 36 | 0 |
| No response from host - 100 | 129 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 129 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 129 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 129 | 0 | 0 | 0 | 0 | 0 |
| 82.102.132.78 - 0 | 638 | 638 | 1 | 1 | 38 | 1 |
| EDGE-FRA-02-ae0-20.ip4.012. net.il - 0 | 638 | 638 | 55 | 57 | 100 | 57 |
| pr01.eqfr5.blizzardonline. net - 0 | 638 | 638 | 57 | 63 | 155 | 63 |
| 137.221.80.35 - 0 | 638 | 638 | 69 | 81 | 152 | 80 |
| et-0-0-2-br01-eqpa4.as57976 .net - 1 | 632 | 631 | 0 | 104 | 3050 | 66 |
| et-0-0-0-pe03-eqpa4.as57976 .net - 0 | 637 | 637 | 67 | 70 | 142 | 67 |
| 185.60.114.159 - 0 | 637 | 637 | 65 | 66 | 76 | 67 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Server 2 - 185.60.112.157 - >
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| OpenWrt.lan - 0 | 727 | 727 | 0 | 0 | 18 | 0 |
| 176-230-247-41.orange.net.il - 0 | 727 | 727 | 0 | 2 | 55 | 1 |
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| 82.102.132.78 - 0 | 727 | 727 | 1 | 1 | 42 | 1 |
| 80.179.166.58.static.012 .net.il - 0 | 728 | 728 | 76 | 77 | 118 | 76 |
| pr01.eqfr5.blizzardonline .net - 0 | 728 | 728 | 61 | 68 | 162 | 64 |
| ae1-br01-eqfr5.as57976 .net - 2 | 684 | 674 | 73 | 90 | 3300 | 74 |
| et-0-0-2-br01-eqam1.as57976 .net - 3 | 660 | 644 | 67 | 92 | 3221 | 70 |
| 137.221.65.75 - 2 | 672 | 659 | 88 | 106 | 2972 | 89 |
| 137.221.78.47 - 0 | 727 | 727 | 68 | 72 | 181 | 69 |
| 185.60.112.157 - 0 | 728 | 728 | 67 | 68 | 74 | 69 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Battle.net Looking Glass test ->
TRACEROUTE:
traceroute to 176.231.228.230 (176.231.228.230), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.317 ms 0.304 ms 0.305 ms
2 37.244.24.131 (37.244.24.131) 311.778 ms 311.907 ms 327.672 ms
3 Blizzard Blizzard 0.788 ms 0.801 ms 0.818 ms
4 137.221.66.40 (137.221.66.40) 0.503 ms 0.517 ms 0.517 ms
5 137.221.78.46 (137.221.78.46) 6.379 ms 6.393 ms 6.394 ms
6 137.221.65.74 (137.221.65.74) 6.273 ms 6.349 ms 6.334 ms
7 137.221.65.28 (137.221.65.28) 6.368 ms 6.382 ms 6.380 ms
8 137.221.80.32 (137.221.80.32) 6.520 ms 6.528 ms 6.525 ms
9 EDGE.LON.MX-01.012.net.il (80.81.195.65) 8.109 ms 8.034 ms 10.251 ms
10 EDGE-FRA-02-ae0-0.ip4.012.net.il (80.179.166.82) 6.634 ms 6.637 ms 6.413 ms
11 BRDR.MR-01-pos3-0.bb.012.net.il (80.179.166.26) 58.564 ms 58.559 ms 58.553 ms
12 82.102.132.233 (82.102.132.233) 60.099 ms 59.977 ms 59.964 ms
13 * * *
14 * * *
15 * * *
03/11/2020 14:09:02 UTC
TRACEROUTE:
traceroute to 176.231.228.230 (176.231.228.230), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.455 ms 0.447 ms 0.448 ms
2 37.244.25.130 (37.244.25.130) 269.323 ms 269.457 ms 269.601 ms
3 Blizzard Blizzard 1.406 ms 1.408 ms 1.409 ms
4 137.221.66.36 (137.221.66.36) 1.354 ms 1.376 ms 1.378 ms
5 137.221.77.54 (137.221.77.54) 150.096 ms 150.118 ms 150.120 ms
6 137.221.65.27 (137.221.65.27) 9.393 ms 9.417 ms 9.393 ms
7 137.221.80.34 (137.221.80.34) 9.525 ms 9.853 ms 9.881 ms
8 EDGE.LON.MX-01.012.net.il (80.81.195.65) 10.827 ms 10.851 ms 10.850 ms
9 EDGE-FRA-02-ae0-0.ip4.012.net.il (80.179.166.82) 10.506 ms 12.629 ms 9.569 ms
10 EDGE-FRA-01-ae0-20.ip4.012.net.il (80.179.166.33) 64.901 ms 64.799 ms 64.782 ms
11 82.102.132.229 (82.102.132.229) 65.706 ms 65.102 ms 65.034 ms
12 * * *
13 * * *
14 * * *
15 * * *
03/11/2020 14:09:03 UTC
MTR:
Start: Tue Nov 3 14:09:02 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 1.0 0.0
2.|-- 37.244.24.131 50.0% 10 310.3 309.2 281.3 333.2 22.9
3.|-- Blizzard 0.0% 10 0.7 0.8 0.6 1.2 0.0
4.|-- 137.221.66.40 0.0% 10 0.4 0.5 0.4 0.7 0.0
5.|-- 137.221.78.46 0.0% 10 6.3 7.0 6.2 13.5 2.2
6.|-- 137.221.65.74 0.0% 10 7.6 7.7 6.1 18.7 3.9
7.|-- 137.221.65.28 0.0% 10 6.2 6.4 6.2 7.5 0.3
8.|-- 137.221.80.32 0.0% 10 6.4 8.2 6.3 24.1 5.6
9.|-- EDGE.LON.MX-01.012.net.il 0.0% 10 6.8 7.8 6.8 8.6 0.0
10.|-- EDGE-FRA-02-ae0-0.ip4.012.net.il 0.0% 10 6.6 6.5 6.5 6.7 0.0
11.|-- BRDR.MR-01-pos3-0.bb.012.net.il 0.0% 10 58.5 59.0 58.4 61.3 0.8
12.|-- 82.102.132.233 0.0% 10 60.1 61.3 59.9 68.5 2.6
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
18.|-- 176-230-247-41.orange.net.il 0.0% 10 65.7 66.0 65.7 68.3 0.7
19.|-- ??? 100.0 8 0.0 0.0 0.0 0.0 0.0
03/11/2020 14:09:02 UTC
MTR:
Start: Tue Nov 3 14:09:02 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.5 0.0
2.|-- 37.244.25.130 50.0% 10 296.5 304.4 295.4 322.2 11.2
3.|-- Blizzard 0.0% 10 0.9 0.8 0.7 0.9 0.0
4.|-- 137.221.66.36 0.0% 10 0.7 5.9 0.4 54.2 16.9
5.|-- 137.221.77.54 0.0% 10 9.3 64.4 9.3 302.7 95.5
6.|-- 137.221.65.27 0.0% 10 9.4 15.2 9.3 52.0 13.6
7.|-- 137.221.80.34 0.0% 10 10.0 11.8 9.5 32.1 7.1
8.|-- EDGE.LON.MX-01.012.net.il 0.0% 10 9.7 13.2 9.4 40.3 9.6
9.|-- EDGE-FRA-02-ae0-0.ip4.012.net.il 0.0% 10 9.7 10.4 9.7 14.6 1.4
10.|-- EDGE-FRA-01-ae0-20.ip4.012.net.il 0.0% 10 64.9 65.5 64.8 69.9 1.4
11.|-- 82.102.132.229 0.0% 10 65.1 65.1 64.9 65.4 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
17.|-- 176-230-247-41.orange.net.il 0.0% 10 73.5 67.2 66.3 73.5 2.2
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0