Hey again everyone,
Since I’ve seen a few people post saying that reinstalling the Battle.net app helped them, I’ll provide the full steps for a clean reinstall below.
Please note: These steps will only help if the Overwatch 2 Beta license is already on your Battle.net account but you are not seeing the drop down option in the app. It will NOT help if there was a problem with the link between Twitch and Battle.net (such as having the wrong Battle.net account linked to Twitch).
If you are 100% sure you had both accounts linked correctly but your Battle.net account did not get flagged with the OW2 Beta license, our Overwatch team will be attempting to re-grant the license to any accounts that successfully claimed it on Twitch but did not get it on the Battle.net side.
To clean reinstall the Battle.net desktop app:
- In Windows 10 go to Start → Settings (Or in Windows 7 go to Start → Control Panel)
- Click on Apps (Or Programs & Features for Windows 7)
- Uninstall the Battle.net desktop app
- Press Windows key + R
- Type the following into the Run window and hit Enter: %APPDATA%
- Delete the Battle.net and Blizzard folders inside the appdata folder if they exist.
- Repeat steps 4-6 with %LOCALAPPDATA% and %PROGRAMDATA%
- Empty the recycle bin.
Now reinstall the Battle.net desktop app: Battle.net App – Blizzard Entertainment