Overwatch 2 Beta Twitch Drops Troubleshooting - UPDATED INFO

[Kaedi-11739]

Hey everyone, Blizzard Customer Support has chimed in over the last day with a solution that may help those who did successfully claim the drop but the download is not showing up in the BattleNet launcher.

@Jambrix

Hey again everyone,

Since I’ve seen a few people post saying that reinstalling the Battle.net app helped them, I’ll provide the full steps for a clean reinstall below.

Please note: These steps will only help if the Overwatch 2 Beta license is already on your Battle.net account but you are not seeing the drop down option in the app. It will NOT help if there was a problem with the link between Twitch and Battle.net (such as having the wrong Battle.net account linked to Twitch).
If you are 100% sure you had both accounts linked correctly but your Battle.net account did not get flagged with the OW2 Beta license, our Overwatch team will be attempting to re-grant the license to any accounts that successfully claimed it on Twitch but did not get it on the Battle.net side.

To clean reinstall the Battle.net desktop app:

1. In Windows 10 go to Start → Settings (Or in Windows 7 go to Start → Control Panel)
2. Click on Apps (Or Programs & Features for Windows 7)
3. Uninstall the Battle.net desktop app
4. Press Windows key + R
5. Type the following into the Run window and hit Enter: %APPDATA%
6. Delete the Battle.net and Blizzard folders inside the appdata folder if they exist.
7. Repeat steps 4-6 with %LOCALAPPDATA% and %PROGRAMDATA%
8. Empty the recycle bin.

Now reinstall the Battle.net desktop app: Battle.net App – Blizzard Entertainment

To verify your correct account is linked to Twitch, go to Twitch and inspect to make sure your correct BattleNet account is displayed there. If it is not, you must go to the BattleNet account that is displayed to find your Beta Access for Overwatch.

Another way to verify if your account is flagged for Beta is by logging out and back into the forums. If the Beta feedback forums appear, then that definitely means your account is flagged for beta access. If you do not see those forums, then that means your Twitch account was not connected to that BattleNet account.