Nyx - Wrong servers selected

Nyx-12180 · August 15, 2019, 8:25am

It’s happening to me too. I couldn’t speak about servers but I noticed that going into Practice Range several times in a row would randomly net me 3 different pings, favoring the second slowest one.

It’s been like this for a few days and I thought it was my connection. But it’s not!

I will follow the mod’s instructions but before that I wanted to confirm: this is an issue!

Edit: (with Brazil server)

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  832 |  832 |    0 |    0 |    7 |    1 |
|              (redacted ISP IP) -    0 |  832 |  832 |   34 |   40 |  144 |   35 |
|                            172.26.28.97 -    1 |  826 |  824 |   34 |   39 |  161 |   42 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                             10.82.1.113 -    1 |  828 |  827 |   38 |   41 |  223 |   39 |
|                               10.82.1.5 -    1 |  820 |  817 |   43 |   47 |  128 |   46 |
|                globenet-177.as52320.net -    1 |  822 |  819 |  172 |  176 |  277 |  184 |
|                globenet-245.as52320.net -    1 |  822 |  819 |  198 |  202 |  362 |  213 |
|           globenet.ftlza.br.as52320.net -    1 |  818 |  814 |  265 |  269 |  385 |  276 |
|             globenet.rio.br.as52320.net -    1 |  808 |  802 |  224 |  227 |  428 |  225 |
|             globenet.sp2.br.as52320.net -    1 |  826 |  824 |  231 |  235 |  390 |  244 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                           54.240.244.42 -    1 |  822 |  819 |  288 |  291 |  384 |  293 |
|                          54.240.244.214 -    1 |  816 |  812 |    0 |  303 | 1084 |  299 |
|                          54.240.244.223 -    1 |  824 |  822 |    0 |  287 |  312 |  289 |
|                            54.240.244.9 -    1 |  822 |  819 |    0 |  287 |  309 |  288 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  167 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~~

Nyx-12180 · August 15, 2019, 6:55pm

Having learned about Step 5 gave me an idea to gather additional data. And for the record, I usually play with 150ms ping more or less.

[ord1] 24.105.40.56:26559 150ms
[ord1] 24.105.40.56:26586 230ms (same IP!)
[lax1] 24.105.11.206 180ms
[ord1] 24.105.46.182 230ms (same ping as #2!)
[syd2] 37.244.42.18 570ms

These are all from re-entering training mode over and over. Hopefully this can give you an idea of where the actual problem is?

This started since the 222 patch hit live, and hasn’t gotten better since.

Kaldraydis-1147 · August 15, 2019, 9:23pm

It looks like the latency is hitting 200+ before it reaches our peer networks. My best advice would be to reach out to the Internet Service Provider.

Nyx-12180 · August 16, 2019, 1:54am

Ok, that would be it. BUT check the post next to that one.

I figure that despite being geographically closer to Brazil’s right now, my fastest servers are actually somewhere else. I got placed in the US to good results, and in 37.244.42.18 which is… wait, Netherlands? What the ****.

Ok so yes, we confirmed I don’t have a good connection to Brazil. But that might not be the problem. Why am I getting placed in the slow US servers when there are faster US servers for me? And WHY on top of that, am I getting placed in the freaking Netherlands?? xD

Thanks for going through this with me. I’m beginning to understand all this jargon, I think.

Drakuloth · August 16, 2019, 9:56pm

Nyx,

I’ve moved you to a single thread of your own. Please keep your discussion to your own thread. I’ve hidden the random hijacks of different threads throughout the last few days.

We have seen people periodically sent to the wrong servers, but in order to figure out why that is we need to know what server group you usually connect to. As for the 37.244.42.18 IP address - that’s not the netherlands. The IP address was registered to the netherlands previously, but repurposed. Most whois lookups don’t have it listed correctly. It’s in sydney, which is a newer server. You can tell this because of the [syd2].

As far as we can currently tell, the packet loss is causing you to queue to the wrong server group. Basically, the way Overwatch’s queuing system works is that it will ping you periodically from each server. It then looks at each of those pings and sees which one offers you the best connection. When you’re dropping packets, your latency will APPEAR to be higher than it normally is. Packet loss is not a constant thing - so what can happen is you’ll ping a server close by you while a packet loss issue is happening, and we’ll see about 2000ms to that server. Okay, we’re not going to use that server! So what’s better right now? Sydney? Sure it’s 570 MS, but that’s better than 2000.

To figure this out, here’s what we should do. it looks like ORD1 is usually your best bet. When you get sent to the WRONG server, run that winMTR again, but do it to the ORD1 IP you have above. Post the results of that test here. We can probably use that to figure out where the point of failure is.

Nyx-12180 · August 16, 2019, 10:35pm

Ok ok. Thanks. I did the testing you requested. Here you go:

[syd2] 37.244.42.61:26503
(Host: 24.105.40.56)

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  248 |  248 |    0 |    0 |    4 |    0 |
|              anz-06-lo71.bras.cantv.net -    0 |  248 |  248 |   34 |   41 |  104 |   34 |
|                            172.26.29.97 -    1 |  243 |  241 |   35 |   40 |  131 |   37 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                              10.82.1.33 -    0 |  248 |  248 |   47 |   55 |  778 |   49 |
|                               10.82.1.1 -    1 |  243 |  241 |   48 |   52 |   80 |   49 |
|                globenet-177.as52320.net -    1 |  244 |  243 |  177 |  180 |  267 |  178 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|              ae1-br01-eqmi2.as57976.net -    1 |  244 |  243 |  221 |  226 |  287 |  224 |
|       xe-0-0-0-1-br01-eqat2.as57976.net -    0 |  248 |  248 |  213 |  219 |  404 |  213 |
|         et-0-0-4-br02-eqch2.as57976.net -    1 |  244 |  243 |  214 |  223 |  272 |  219 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I got some other info from the testing but I’ll let you see this one first.

Drakuloth · August 16, 2019, 10:49pm

Nyx,

As far as I can tell, it looks like you’ve got some super high latency as you go across a submarine cable:

Your connection then gains another 50 ms on the way into miami for a total of +170MS. That’s probably why you’re ending up on the wrong servers, combined with the packet loss throughout the connection path.

We don’t have a baseline to compare this to, but that still seems somewhat high. It’s possible that you’re going through some of the same overloaded networks as the folks in the Dominican Republic who are having issues right now.

Have you tried installing a VPN and seeing if that works? We don’t support this directly since VPNs can cause their own host of problems, but sometimes when folks run into this kind of issue, they can use a VPN to route them a different way. How does it work with a VPN active?

Nyx-12180 · August 16, 2019, 11:18pm

I tested with Hotspot Shield (US servers). The results are what you’d expect, with a free VPN service and a third world internet. These are from entering and roaming around a few minutes in Training five times in a row.

[lax1] 24.105.11.151 416ms
[ord1] 24.105.43.94 366ms
[lax1] 24.105.11.45 403ms
[syd2] 37.244.42.61 602ms
[ord1] 24.105.45.204 422ms

I think this is a dead end. But… there’s still something that I find unsettling. That time I connected to the same [favorable] server IP twice and got two considerably different pings.

And while trying to get the [syd2] log last post, I also got this to happen again: Same IP from my best server, two very different pings.

If this means anything, I have saved a log for each of those two events. But other than that, I’m out of ideas.

Minibawls-1285 · August 16, 2019, 11:26pm

I am having the same issue for US central. I am getting kicked to Brazil and Australia. I have a full /24 netblock that is seeing the same issue.


|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           192.168.128.1 -    0 |   72 |   72 |    0 |    1 |   15 |    0 |
| edge4.xe3-0-1.axisreplay-2.acs.pnap.net -    0 |   72 |   72 |    2 |    3 |   14 |    3 |
|        border2.ae7-edgenet.acs.pnap.net -    0 |   72 |   72 |    1 |    6 |   18 |    2 |
|    core3.tge0-1-0-0-bbnet2.acs.pnap.net -    0 |   72 |   72 |    2 |    3 |   15 |    3 |
|      xe-4-2-1.mpr3.atl6.us.zip.zayo.com -    0 |   72 |   72 |    1 |    1 |    3 |    1 |
|           ae6.cs1.atl10.us.zip.zayo.com -    0 |   71 |   71 |   16 |   21 |   46 |   19 |
|            ae5.cs1.dca2.us.eth.zayo.com -    0 |   71 |   71 |   16 |   17 |   32 |   17 |
|           ae27.cr1.dca2.us.zip.zayo.com -    0 |   71 |   71 |   15 |   16 |   27 |   16 |
|           ae6.er1.iad10.us.zip.zayo.com -    0 |   71 |   71 |   16 |   18 |   52 |   16 |
|                   eqix-dc2.blizzard.com -    0 |   71 |   71 |   15 |   20 |   82 |   17 |
|              ae1-br01-eqdc2.as57976.net -    0 |   71 |   71 |  245 |  249 |  340 |  245 |
|         et-0-0-2-br01-eqch2.as57976.net -   10 |   71 |   64 |   25 | 3740 | 18554 | 6349 |
|              be1-pe01-eqch2.as57976.net -    0 |   71 |   71 |  246 |  258 |  413 |  260 |
|        chi-eqch2-ia-bons-02.as57976.net -    0 |   71 |   71 |  251 |  260 |  331 |  260 |
|                           24.105.62.129 -    0 |   71 |   71 |  245 |  252 |  262 |  259 |
|________________________________________________|______|______|______|______|______|______|
WinMTR goes here

Drakuloth · August 17, 2019, 10:08pm

Nyx,

That’s unfortunate, but in that case there’s not a whole ton we can do there. Can we see how your connection is routed with that VPN active with another winMTR? Same deal - run it to the ORD server while you’re on the wrong server.

We could also theoretically try on your cellphone connection if you have a hotspot available. It’ll probably be very unstable, but I’m curious if the average latency for you is better. I’d also like to know if it seems to be entirely random, or if it’s worse at certain times of day.

Nyx-12180 · August 18, 2019, 2:58am

I believe it’s exactly the same through the whole day. I’ve tried through it all: morning, afternoon, night and even Ishouldreallynotbeawakerightnow, lol. I’ve seriously meant to play Live 222 properly.

Ok, I just did the test on a VPN and… uh, what?

[syd2] 37.244.42.36:26530
(Host: 24.105.40.56)
Ping: 609ms

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   41 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Ok so I’ll assume that that IP in particular went temporarily offline, so I’ll go with US Central - 24.105.62.129 instead, while on same Sydney server. Let’s see.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   29 |    0 |    0 |    0 |    0 |    0 |
|                           24.105.62.129 -    1 |  141 |  140 |  252 |  276 |  717 |  264 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

There you go. Maybe I should try this without a VPN? But that aside, my cellphone unfortunately doesn’t allow tethering nor is my mobile data good enough for gaming. I could try another household with the same ISP in the next few days, though. But I won’t be able to get back to you quickly on that.

I also checked some chat logs and it looks like I was lagging a day or two before the 222 patch went live. So I was wrong and the patch really had nothing to do with the problem.

Guess that’s it then. Though I still don’t understand why the same IP could give me different pings, but I’ll assume that’s just something that can happen, if you didn’t address it.

Thank you for the effort and the explanations. Hopefully the issue can get sorted out on its own, wherever it lies, as complaining to my ISP isn’t an option.

If I see any changes I’ll bump this to share the news. Hopefully good ones.

Have a nice day!

Edit because I can’t double-post.

Well, I’m back here sooner than expected, thanks to LunarPlains’s finding about switching your DNS.

I’m gonna leave all the info I can in case it helps for future troubleshooting. But as things stand right now, I can play with a good enough connection :).

Cloudflare’s DNS (1.1.0.0) got me all the problems in this topic. Wrong servers and high ping.
Google’s (8.8.8.8) got OW to display a steady ping right at my usual average, but with occasional lag spikes (think Tracer’s blink; now imagine all characters doing it simultaneously).
OpenDNS’s (208.67.222.220) is steady, right at my average, and very rare lag spikes. The best result yet.

I used DNS Benchmark to find my fastest DNS. Cloudflare’s did show up on top, but we know that one started the problem, so I went with the second best for me: OpenDNS.

Hope this helps finding the root of the problem so it can be killed for everyone. Very happy to be able to play again.

Big thanks to you Drakuloth. I learned a lot and got me to stay calm while we resolved the issue. I’m very thankful for that! Have a good day!

Drakuloth · August 19, 2019, 1:17am

Interesting! Thanks for all the information on how you solved the error. I’m going to go ahead and quote your post for posterity. If the problem comes back, just reply back and let us know!