Overwatch choosing high latency servers

Technical Support
1

I’ve been watching my latency, and I have either 50 ms, 90 ms, or 300 ms.

The 300 ms option is really horrible. So I checked right now, and the game is connecting me to Syd2. Where is that? Sydney?

I live in Pennsylvania, USA.

I assume I am getting connected to the Eastcoast servers when i get 50 ms latency.

So why am I randomly connecting to all sorts of servers?

I do not use a VPN while playing.

2 Likes
2

Chances are your connection to the Chicago hub is being blocked for some reason, during a time when you are connecting with higher than normal latency try running a WinMTR test. Use these instructions, but skip step 5 and instead use on the predefined IP addresses listed below to test your connection to the Chicago Servers (U.S. Central).

WinMTR instructions:

  1. Download WinMTR from Download WinMTR-v092.zip (WinMTR) (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.

netgraph-airportcode.jpg

note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
7. Click on “Copy text to clipboard”, then return to this forum thread.
8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98
3

4 posts were split to a new topic: Nyx - Wrong servers selected

5

Yesterday I was connected to the 50ms server.

Today I log on, and it connected me to Syd2 again. With a latency of 283 ms.

So I did the test you wanted me to do.

Then I restarted the game and I’m back on Ord1, at 55ms latency.

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.1 -    0 |  348 |  348 |    3 |   11 |   25 |   13 |
|                             96.120.8.93 -    0 |  348 |  348 |    8 |   11 |   26 |   12 |
|                          162.151.166.49 -    1 |  344 |  343 |    8 |   10 |   28 |    9 |
|be-53-ar01.lancaster.pa.pitt.comcast.net -    0 |  348 |  348 |    9 |   12 |   28 |   12 |
|be-34-ar01.mckeesport.pa.pitt.comcast.net -    0 |  348 |  348 |   17 |   20 |   35 |   21 |
|be-7016-cr02.ashburn.va.ibone.comcast.net -    0 |  348 |  348 |   22 |   26 |   45 |   23 |
|be-1202-cs02.ashburn.va.ibone.comcast.net -    3 |  312 |  303 |   22 |   25 |   40 |   27 |
|be-2207-pe07.ashburn.va.ibone.comcast.net -    0 |  348 |  348 |   23 |   25 |   39 |   26 |
|    ae-16.a02.asbnva02.us.bb.gin.ntt.net -    0 |  348 |  348 |   21 |   26 |   54 |   26 |
|    ae-69.r06.asbnva02.us.bb.gin.ntt.net -    0 |  348 |  348 |  183 |  186 |  199 |  186 |
|     ae-2.r22.asbnva02.us.bb.gin.ntt.net -    0 |  348 |  348 |   22 |   26 |   43 |   25 |
|     ae-5.r23.lsanca07.us.bb.gin.ntt.net -    2 |  324 |  318 |   82 |   85 |  107 |   87 |
|    ae-12.r31.tokyjp05.jp.bb.gin.ntt.net -    0 |  348 |  348 |  206 |  210 |  289 |  207 |
|     ae-3.r01.tokyjp08.jp.bb.gin.ntt.net -    0 |  348 |  348 |  201 |  204 |  224 |  205 |
|     ae-2.a00.tokyjp03.jp.bb.gin.ntt.net -    0 |  348 |  348 |  206 |  210 |  236 |  209 |
|                          61.213.179.114 -    0 |  348 |  348 |  200 |  208 |  293 |  202 |
|                           137.221.81.35 -    0 |  348 |  348 |  281 |  287 |  366 |  285 |
|         ge-0-0-8-br02-eqsy4.as57976.net -    0 |  348 |  348 |  316 |  322 |  432 |  319 |
|         et-0-0-1-pe01-eqsy4.as57976.net -    0 |  348 |  348 |  281 |  286 |  350 |  286 |
|                          137.221.66.133 -    0 |  348 |  348 |  281 |  285 |  304 |  284 |
|                            37.244.40.21 -    0 |  348 |  348 |  281 |  284 |  303 |  284 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   70 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider  ~~~~
6

Inkie,

Can you please run that winMTR to the ORD IP address you get instead of the sydney one? Just write it down somewhere and run it when you end up on the wrong server. That’ll let us peek at what’s happening WHILE you’re having the problem.