Acknowledging the issue would still be a big step forward. Maybe they won’t do anything about it, but at least we won’t feel completely ignored.
4 Likes
Same … This skin is my favorite and i wanted so badly to start of ow2 with it but i didnt come with the merge … i wont play ow2 until the skin is back
I responded to the template response, asking for them to actually read the details of my issue. Hilariously, the response was a different agent who pasted THE EXACT SAME template response AGAIN.
1 Like
I opened 5 tickets in a row (it’s the max limit of active tickets) 
at this point we’re just having a trolling contest with the customer service
2 Likes
me too!! I really hope they fix this. I was soooo excited to get my Noire skin back!
2 Likes
Not having the Noire skin was the thing I hated most about changing from PS4 to PC ages ago. The account merge was supposed to finally fix that, and yet I too have everything else merged without the Noire skin. This bites.
6 Likes
I was finally able to get a different response:
Hey there!
Game Master ------ here, Thank you so much for reaching out to us today.
I understand that you are missing your Noire Widowmaker skin that you had on console. This is a known issue that our developers are currently investigating. Overwatch 2 Known Issues - October 25, 2022
I would recommend submitting a bug report on the Overwatch 2 Bug Report Forums so that our developers can investigate this report further. Game Masters are not developers, and we do not have the tools to interact with your Overwatch collection. This type of issue would need to be fixed for all players by the development team.
If you have any other issues feel free to contact us again. Take care and have a good rest of your day.
It’s refreshing to finally read a genuine response, but at the same time it’s kinda funny how they keep redirecting us to that forum thread saying that it’s a “known issue” while there’s literally no mention of said issue in that thread
8 Likes
Same. None of the Origins skins show on Xbox or PC for me, so only on my PS5.
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Finally something actually. How long will it take them, though?
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No idea, as I said they never even mentioned this issue in their own official thread, so…
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Wow you somehow got a different response. I don’t understand why they haven’t added the issue to their known issues thread, though. Maybe you could suggest that as a response?
They instantly locked the ticket lol, I assume they noticed I literally spammed their system and decided to give me a somewhat more personal answer and then locked it lol
4 Likes
At least it’s something new. I got the same generic “We know” response that most folks got in my ticket, but at least you pestered them into admitting the Noire skin is an issue. Maybe they’ll finally update their known issues to include it so we can have a sliver of hope that it’ll ever be fixed.
lmao, that’s kind of funny. Well fingers crossed they add it.
Did this work for you?
I had this reply, and what’s funny is that I can’t even reply to it so it’s going to be automatically resolved…
"Greetings,
Thank you so much for contacting us with the details of your issue. Your information been passed on to the Overwatch team. While Customer Support is unable to directly assist with these matters, please know the Overwatch Team has continued working on solving reported problems.
Unfortunately, we don’t have a timeframe for issues being resolved but progress is being made daily. The best place to get updates and news on these issues is here:
You may also be interested in this news post which details the ongoing work and covers compensation for issues seen since launch:
Thank you again for contacting us, and thank you for your patience and understanding."
Still missing have everything else
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Same. It was my fav skin and it’s the only one i’m missing. Please fix this Blizzard the skin is worth a lot of money now…
4 Likes
Same but no origins skins for me either even though they’re on xbox when I want to play there.
2 Likes
Same issue here, no Noire skin on PC
1 Like