At least the response I received is getting a little more customized, so maybe it will be ready soon…
“Hello,
I hope you are having a good day, thanks for contacting us about the problem with the Overwatch Origins skins like Widowmaker Noire missing after the console and Battle.netmerge and thanks for your patience while waiting for its resolution.
As a player myself I know how annoying this situation can be, especially when you just want to play but find yourself without these cosmetics.
This is currently a known issue and developers are working so those skins will be added to your account, but it will take a bit more time check: Overwatch 2 Known Issues - October 25, 2022“