Overwatch 2 Known Issues - October 25, 2022

Welcome to Overwatch 2!

We wanted to keep you updated on a list of known issues affecting the game. This is not a complete list of all currently tracked issues affecting Overwatch 2, rather this is a targeted list of some known specific issues with this release.

Check out our Overwatch 2 Launch Issues post to stay in the loop on upcoming information regarding server stability, account merge, and other launch concerns.

Overwatch 2 Status Update - October 25, 2022

  • Fixed an issue that resulted in players receiving competitive mode penalties for leaving matches when the game crashed during launch. We have reset the leaver penalties on affected players so they can play ranked again

Overwatch 2 Status Update - October 19, 2022

  • We have temporarily disabled Junkertown in Quick Play and Competitive due to a bug that could lead to performance issues.
  • Our next patch is coming on October 25, and a it addresses the issues with Bastion and Torbjörn. Both heroes are expected to return to the game with this patch.
  • Although the Endorsement Reward Battle Pass XP amount is displaying incorrectly, the proper amount of XP is being awarded.
  • Some players are experiencing an LC-208 error, and the team is continuing to track down a fix for this issue.

Overwatch 2 Status Update - October 10, 2022

  • 9:00 p.m. PDT: Emergency Maintenance has completed Overwatch 2 servers are live. Thank you for your patience, everyone.
  • 8:00 p.m. PDT: We will be taking Overwatch 2 offline for approximately one hour.
  • 7:00 p.m. PDT: The team is aware of a new issue that prevents players from accessing all their owned heroes. This is caused by an issue with our servers that tracks player progression. We are working to get this issue resolved as quickly as possible.
  • 3:00 p.m. PDT : Bastion is temporarily disabled everywhere in-game, and Torbjörn is temporarily disabled in competitive only. Both of these heroes are experiencing bugs that heavily impact gameplay, and we’ll share an update on them soon.
  • We implemented fixes for LC-208, but there are some players still experiencing other errors in this category. The team will continue to work on additional fixes.
  • We made some adjustments to help process more players through the account merge queue.

Overwatch 2 Planned Downtimes - October 7, 2022

  • 8:30-9:30 p.m. PDT (Updated): Servers will be down for approximately an hour while we implement further fixes.
    • UPDATE, OCTOBER 7: Our servers are now back online.

Overwatch 2 Status Update - October 7, 2022

  • New SMS Protect requirements are in effect. Console players who already had Overwatch connected to their Battle.net account no longer need to meet SMS Protect requirements. Any PC player who played OW1 in the past has this requirement removed.
  • Many players who merged their accounts should be seeing their full collections, but we still have a number of lingering accounts in queue to be resolved. Players affected by this have not lost any of their collection or progress.
  • We’re working towards a fix for console players who pre-purchased the Watchpoint pack but aren’t seeing the items.
  • We have a fix for the LC-208 error in testing for a future update.
  • We’re changing configurations within the match making system today and hope to somewhat shorten that wait throughout the day.
  • We’ve gathered reports around crashes happening in a few different scenarios here and there. We will continue to work on fixes for these issues, and hope to deploy them in coming updates.
  • We saw improvements following the downtimes and fixes from yesterday. More details in the section below.

Overwatch 2 Planned Downtimes and Fixes - October 6, 2022

  • 3:00-4:00 p.m. PDT: Servers will be down while we’re rolling out a fix to address some bugs related to account merge, login, and the First Time User Experience. Players won’t be able to access the servers during this time.
    • UPDATE, OCTOBER 7: We’re still processing through the account merge queue, and we will continue working on that throughout the day. Players can expect to see their complete collection when their account merge is completed.
  • 6:00-9:00 p.m. PDT (approximately): We’re conducting significant upgrades to our databases to address player queues. Players won’t be able to access the servers during this time.
    • UPDATE, OCTOBER 7: The team has successfully updated our database to increase player capacity and clear login queues globally.
  • Additional Updates:
    • Players on PC may be prompted to update their client. This addresses some reports of crashes and black screen issues.

Known Launch Issues - October 4, 2022

  • Players are experiencing server disconnects.
    • UPDATE, OCTOBER 5: Today we’ve patched a server that is critical to the login experience, this change has increased login reliability. Beyond queues, we’re in progress with another server update that will reduce the occurrences of players being disconnected once they’re already in game.
      We’re also adding nodes to ease the pressure of our player database being overloaded. Adding nodes requires replication of data, which inherently adds more pressure to an already stressed system, so we’re doing it slowly to not cause any further disruption.
    • UPDATE, OCTOBER 7: Some players are still experiencing disconnects due to ongoing maintenance, but we are seeing improvements to the
  • A small amount of players who merged their PC and console accounts are seeing an “Unexpected Server Error."
    • UPDATE, OCTOBER 5: Half of reports are coming from players who have not yet completed their account merge. This is understandable because there’s a bug causing the account merge prompt to not show up on some consoles. This is a difficult issue for us to test internally, but we rolled out a UI fix earlier today to make your account merge status clearer.
      In the other half of reported cases for this issue, things are just taking longer than expected for items from the original Overwatch to transfer and populate in Overwatch 2. If you’re experiencing this issue, please perform your account merge if you’ve played Overwatch on multiple platforms previously, and re-login to see if this addresses the problem.
      In all cases, no player data has been wiped or lost, and we will continue to monitor this issue.
  • Incorrectly Locked Heroes and Items for Existing Players.
    • UPDATE, OCTOBER 5: These cases are almost certainly related to our new First Time User Experience (FTUE) flow incorrectly being applied to existing players. We have seen relogging into the game resolve this issue in most cases, and we will continue to work towards a complete fix.

Known Bugs

  • The shop may be unavailable for up to 15 minutes after login
  • We are investigating reports of some players missing golden weapons for Junker Queen, Sojourn, and Kiriko after the October 25 patch
  • Career Profile may not be updating correctly for console players, please click here to learn more
  • Some players are experiencing an LC-208 error, and the team is currently investigating a fix for this issue
  • We’re processing refunds to impacted players
  • Using Alt + Tab in fullscreen and windowed borderless can result in a blackscreen
  • Echo is playing Kiriko, Sojourn, and Junker Queen ultimate lines in English for non-English languages

Resolved Bugs

  • The ‘Rejoin’ option is no longer exhibiting issues when players rejoin a match they left or disconnected from
  • Players can now purchase OWL items
  • Players are no longer missing Pink Mercy and Noire Widowmaker skins
  • Kiriko and Sojourn’s Heroic poses are now correctly locked and priced
  • Players who purchased Kiriko’s Tanpopo Skin now unlock the correct skin
  • Endorsement Reward Battle Pass XP amount is now displaying correctly, with the proper amount of XP is rewarded
  • Mitigating Bastion’s damage as many heroes now grants proper credit for the System-Wide Malfunction season challenge
  • The camera can no longer be misplaced on the level when viewing your Highlights
  • Fixed an issues that caused Hero Unlock challenges fail to progress in Total Mayhem
  • Workshop Green Screen and Workshop Island are loading incorrect maps and may break some existing codes
  • We’ve addressed issues related to Numbani, Necropolis, Illios CTF, and Temple of Anubis, and these maps are back in the game
  • Fixed an issues causing players to fall through the map when spawning in the Bounty Hunter Arcade mode
  • All players should now see their friends lists
  • Prices for dynamic bundles in some Just For You sections are now populating
  • Players can now invite their friends or recent players using the Social UI
  • Kiriko and Sojourn’s heroic victory poses were intended to be free, so players who purchased them will receive a refund. Their heroic victory poses will be available for free to all players in our next scheduled release.
  • Players who owned Happi Genji prior to launch and purchased the skin again after launch will get their tokens returned
  • We’re starting to process of granting tokens back into their accounts today and will continue into late tomorrow
  • Match History and Replays are now present in Career Profile

Thank you for you for your understanding and patience while we work on solutions! We’ll let you know as soon as we have an update!!

477 Likes
In queue: 0 players ahead of you
[Main Thread] Account information missing
Have you gotten in?
[Main Thread] Missing cosmetics/store purchase
Account got wiped when logging into ow2
Watchpoint Loot not Appearing
Its been 6 hours
OW1 Skins missing?
Account merging
Blizzard please address the account wipes!
Account completely reset
Maybe I'm stupid
So Blizzard…. Updates please?
Unable to log in? Come on blizzard
Still getting error LC-208
Account merging issue
Someone please tell me they’re having the same problems as m
Missing Skins and Items
What did I pay for?
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
It has been 20 hours since the last updated info
What Happened to Hanzo's Dark Wolf Skin?
[PS4] PC and Console merged account connection error
Nothing transferred from Overwatch 1 - 2
SMS Recall - Multiple Accounts (smurfs)
[❗️] PSA - Servers will be shutting down later
Sorry cant log you in bug
Overwatch 2 Launch Status Update
Are There Maps Missing?
OVERWATCH Downtime Tonight 10-06-22
Game Crashing after 30 seconds to a minute of opening game
Truly outdone yourself Blizz
Login error (lc-208)
Problem with replay viewer
Please Help me guys
Day 2… still can’t even get in
[Main Thread] Console LC-208
Think I'm Missing Skins?
Where Numbani go?
Game randomly closing OW2
Same problems as everyone else
OW1 Origins skins not transferring to OW2
My heros are locked now?
Missing Noire Widowmaker skin from merge
Overwatch won't actually launch PC
Kiriko Tanpopo and Fuji Skins are locked but have no price
Overwatch 1 progression and skins are lost
Many "fixes" later
Bug: OW1 unlocked skins show as locked double charged for it
Failure to communicate with Customers
Competitive ranks broken (master post)
Overwatch 2 Retail Patch Notes - October 25, 2022
@Blizzard Please Bring Back/Revamp Old Maps
Add Bastion already please
Twitch Kiriko skin drop not received
So looks like no fix tonight
I have had it with the late responses
Selling old OW1 maps on the cash shop
Lost Golden Weapon skin
Golden weapon missing
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
When can we expect to get Bastion back?
Overwatch 2 keeps causing BSOD on PC
Gold gun skin missing in Overwatch 2
Missing Noire Widowmaker skin from merge
Account got wiped when logging into ow2
Blizzard caught lying, again. Refunds
Kiriko Twitch-Drop skin still missing + other skins
Account got wiped when logging into ow2
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
Have you gotten in?
Golden weapons gone
What is going on with this game?
Golden weapon missing
Error: LC-208 Support Response
Still No Kiriko Sukajan Skin (4 Days Later)
Missing Noire Widowmaker skin from merge
OW1 Widowmaker Skin is missing (pre order Skin i think?)
Kiriko Sukajan skin still locked in game after claiming
[Main Thread] Console LC-208
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
Failed to connect to game server
Competitive Stats are STILL not Updated Before Season 2
Have you gotten in?
Account got wiped when logging into ow2
What is this bait and switch? Why are my characters locked?
Bought the battlepass and all my heroes got locked
[Main Thread] Error purchasing Premium Battle Pass
Most heroes gone even though played overwatch 1
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
Game Crashing after 30 seconds to a minute of opening game
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
Halloween Update Missing Golden Gun
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
[❗️] PSA - Servers will be shutting down later
Twitch Drops not available after claim
Promised Missing Features?
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
Missing Noire Widowmaker skin from merge
Still missing noire skin
Torb/Bastion are coming back on 10/25
[Main Thread] Game freezing with Intel i3 / Dual core CPUs
PS5 buttons are PC bound
Have you gotten in?
Have you gotten in?
Missing Noire Widowmaker skin from merge

What about the missing Genji Hapi skins that almost everyone is missing?

Or the missing 2k overwatch coins from the watchpoint pack?

I get no one likes bugs but bugs are understandable.

Missing cosmetics people paid for on the other hand is just ridiculous and bad juju.

594 Likes

2k coins is credit to my account , you can check it back after having some quickplay

52 Likes

the game doesn’t even launch for me lol? after I click play in bnet nothing happens…

E: Its not antivirus, I don’t have one installed. Redownloading the game and restarting my pc worked for me, though you might want to verify installation and restart pc before doing that.

160 Likes

should get better servers

274 Likes

Since you mentioned a Workshop issue, here is another: Workshop text HUDs are not visible. In-world text does work though.

28 Likes

I don’t have many of the skins that I had in overwatch one, and I don’t have any of my golden guns at all. I didn’t play at all on console, only pc. Some skins are still there, I don’t know if there is a trend of what im missing

214 Likes

Hoping to have The Combined and Open Queue T500 leaderboards breaking and deleting all below 3500 addressed as well for Season 36. All those below Rank 241 got nothing for Open Queue Americas

22 Likes

@Jodie
Fix your season 36 Top500 Leaderboard

Players below master are removed even though we are eligible for rewards

29 Likes

close your battlenet and re open it you will see a update button

7 Likes

im missing a lot of my skins (specifically limited skins such as the mini-event ones and overwatch league skins, but i am also missing a lot of my base game skins) are there any plans to get this fixed?

also, i thought kiriko was supposed to be free for previous overwatch players?

161 Likes

My pc is shutting down, this never happened… I play diablo resurrected, dark souls 3, starcraft 2…

22 Likes

Another major bug that’s affecting me and it seems many others is purchasing stuff. I bought the battle pass, and i got confirmation that I bought it, but it didn’t actually unlock. I hope this gets fixed, otherwise my money is down the drain. Same thing with Kiriko’s athleisure skin, which I bought with legacy credits but can’t equip.

109 Likes

On xbox it keeps saying that i have the trial version and in the store i can’t find the normal version only trial version

58 Likes

Any eta on the server errors?

Like should I be waiting to play or should I just move on with my day and try again tomorrow?

110 Likes

I relogged now I get to sit in a nice queue with zero players ahead of me for the past 10 minutes. Good advice XD

41 Likes

So wait, I’m suppose to delete my phone number off my battlenet account in order to do the sms protection? Won’t I lose my account and all my stuff if I do that?

26 Likes

haha sry bout that, you dont have to relogin , just having some quickplay and you will see your coins credit to your account .

2 Likes

Along with many other skins missing that others have pointed out, the Symmetra Remix Event blue dragon skin is missing, too.

21 Likes

Same here, foolish of me i know but I bought the new Doomfist pack and the new OWL Zen skin and I have yet to receive either. Blizz doing amazing things as always

9 Likes