[Mar 2] Disconnections and Login Issues

Technical Support
1

Hey guys, is anyone experiencing random disconnects on North American servers right now? My internet connection is stable but I keep disconnecting from the game, but not from Battle Net or anything else on my network.

Thanks.

11 Likes
2

Yep, glad this isnt just me. And I even just got suspended because of this

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3

Same here, happened multiple times in the past 10 minutes =\

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4

Staff is aware of server issues and investigating:

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5

same here twenty character limit

6

Thanks, Nicole! We’re aware of the disconnections for Overwatch, as well. Your reports are appreciated :slight_smile:

7

There is now an alert posted for Warcraft and Overwatch at this time:

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8

Thanks for the update, I was just warming up on my Ana aim before comp in quickplay, and I was getting dced like crazy, 100% packet loss.

Glad its not just me, and also glad I didn’t go into comp!

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9

So suspensions, XP nerfs and lost endorsement levels will surely be corrected, right?

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10

They don’t reimburse any of those things, for any reason (even if it’s a server issue). You can read more about the policy here: Overwatch Technical Issues, SR Loss, and Leaver Penalties

11

We’re seeing a large amount of reports with Spectrum. The disconnections may be related to this. Our team is looking into both issues with the disconnections that just occurred and with peering to Spectrum.

13

Confirmed, I do have connection issues.

14

why, we didn’t have any part in the disconnections so why be punished for it

They don’t reimburse any of those things, for any reason (even if it’s a server issue). You can read more about the policy here: Overwatch Technical Issues, SR Loss, and Leaver Penalties

1 Like
15

The why is explained in the post I linked above: it’s just their policy. If you have feedback on it, you can add it to a post in #general-discussion, but this forum is only for troubleshooting.

16

Now I know who to call. This is my internet server.

17

Will there be a post somewhere around here when the issues are resolved?

18

Is it actually worth attempting to connect again?

19

I am able to log in to the main screen and then a red transparent line appears and tells me its disconnecting… then kicked me out saying lost connection to server.

20

They update their Twitter

21

exact same thing happening to me, spectrum is my service prodiver