There’s a reason why you believe “people have been responding to [anyone] very emotionally charged”. Simple answer: They copy/paste articles that don’t pertain to the issue or don’t fix anything, and then say “well, must be your fault then” and think they’re running perfect".
Look at this thread. 90 comments, over 3,000 views, and no one from Blizzard response. Heck, even Nicole has stayed out of it because they know they’ll get ripped a new one when those copy/paste support articles get posted. They either don’t know what the problem is or, and this is more likely, they don’t care. They’re still getting money, so why should they go looking at fixing things? That’s why people are upset. Incompetence and compliance for mediocrity for a product they want people to pay a lot of money for, rather than fixing something simple.