I don’t personally want anything; I’m sharing what and where you can post to help along the troubleshooting process. If you don’t want to participate in that, that is your choice.
Blizzard isn’t going to have a player base if they don’t fix this. It’s is CLEARLY NOT a problem on our end. It’s obvious to everyone. Have they even acknowledged the issue other than sending you to deal with the lashback? What are they doing to fix it? I CANNOT PLAY THIS GAME. And so many other people can’t either. I get kicked from every match I play. Sometimes I get lucky and someone else gets kicked from the game so I can rejoin. I’ve given up playing quick play or competitive, last time I tried I got a 2 hour ban. This game is unplayable
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Constant battle.net outages in NZ, lose connection to game then when you check battle.net the news content and friend list is gone and can’t load. Nothing else is affected.
Im also having this issue I literally got a 2 hour suspension for no reason this explains why it has overwhelmingly negative reviews on steam fix this please it’s not from our end it’s from Blizzard
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No one sent me, I’m a volunteer who likes solving technical mysteries. Internet connection problems aren’t really a mystery.
TL;DR: The problem is probably something between the ISP’s network and Blizzard’s network. More explanation below.
I do believe it’s easy to blame Blizzard and say something like: “It’s the only game where disconnects happen! Everything else works FINE!” But that logic doesn’t mean some other game — maybe one you’re not playing — wouldn’t also have connection problems. Then who would be to blame? Would it finally be the ISP?
Tier 1 ISP techs (the people answering the phone) are there to tell you they can ping your modem or ping the game from their location (irrelevant) just fine, and so there are “no problems on their end!” But they’re not looking at a traceroute between your modem to outside services. They won’t see if some of their nodes, or nodes in their peering network (of which they are the customer), are falling short. Why not? Because it costs them time (money) to fully investigate a connection problem with additional tests.
I’ve looked over many user-submitted connection tests across multiple game title forums — even those outside of Blizzard’s studio. The common issue is poor peering node performance. These nodes can be inside the ISP’s network when handing off internet traffic from city to city (especially if they resell another company’s internet) or owned by a major backbone provider like Level3 or Equinix. Unfortunately, even if you discover the issue is with them, only your ISP can reach out to those backbone providers, but it would cost them time (money) to do so.
Edit:
So, what can you do? Just keep bothering the ISP if you are constantly disconnecting from any service, even if they claim it’s not their problem. Source: Me. I worked in telecom for over a decade.
I’ve never disconnected before and now it’s happening. Today it did it a lot and suspended me I don’t even have lag in the game. It just disconnects me.
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Sorry to be the bearer of bad news, but it seems the issue is with Blizzard’s servers. Whether you’re in Europe, Australia, or elsewhere, this problem has been persistent since a few patches ago. In competitive play, at least two out of every ten games will experience disconnects, either from other players or yourself. It’s incredibly frustrating. I’ve been dealing with this daily, and just ten minutes ago, I experienced what felt like 999 ping and 90% packet loss, despite my internet connection being perfectly fine.
Honestly, people come here to vent, and your dismissive responses are becoming increasingly patronizing, even if that’s not your intention.
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This statement ignores what I explained above. Plus, that behavior can also be explained with a performance issue on the local hardware.
Blizzard has no say in how you reach the server — they develop a game, load it on the server, and pay for their hosting with Google.
Note: If you’re in Southeast Asia, then the submarine cables in the area being broken will likely cause lots of disconnects until repairs occur.
It’s a troubleshooting forum for players to assist other players with crashes and install issues, not a place to rage out over disconnections or badger volunteers who understand networking.
It’s very dismissive if the problem is happening to multiple people. It’s not the consumers job to figure out why Blizzard’s rented servers for their games are having problems like this. How do you propose the issue could be resolved or the very least looked into if it constantly gets blamed on the players?
Out of curiosity, I peeked into the WoW forum and have seen issues like this as well as of the beginning of this month.
I live in Germany so my connection to both EU servers is amazing. I shouldn’t be having random ping spikes to 999+. In two different locations and computers. Since the weekish before the new patch.
It’s the consumer’s role to work out connection problems with the company or person providing connection services: a network admin or an ISP. If the NA servers (the ones we were discussing earlier in the thread) were “having problems,” I’d also be disconnecting all the time. Everyone would be disconnecting. The forum would be absolutely flooded with threads about it, not a handful of posts per week.
No one has blamed players, so I’m not sure what you’re referencing. The likely culprit, which I’ve mentioned in this thread, are routing peers and ISPs.
WoW just launched an expansion. Most people blaze past the big red banner on Bnet that says " WoW maintenance" (aka the game is down) and post about connection problems anyway.
Good luck in your games.
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Hi Nicole!
I hear you. Honestly I think people have been responding to you very emotionally charged and I can understand them while also seeing that you here are not the one to have all of that frustration taken out on.
I’m having the same issues as everyone here and I would like to contact my ISP. I’m a casual player with very basic. Knowledge on internet infrastructure and operating procedures. If you have the time, can you recommend a prompt for me to say to the ISP? So that they can hopefully get started on it as fast as possible.
*** to add on……
I have done all the troubleshooting steps provided by Blizzard and other -tips&tricks- on YouTube and other forum threads. To no avail.
My fear is to be sent back and forth from blizzard to isp and isp to blizzard.
I understand we all have money & time requirements and capacities so I would just want some thing to say to them be taken as seriously as possible from the get-go. I do think I’ll probably have to do some degree of back and forth between isp and blizzard.
Ideally this will be resolved soon and we get back to enjoying the game :). Perhaps if we all communicated this same prompt to all our respective ISPs maybe we can get somewhere faster.
There’s a reason why you believe “people have been responding to [anyone] very emotionally charged”. Simple answer: They copy/paste articles that don’t pertain to the issue or don’t fix anything, and then say “well, must be your fault then” and think they’re running perfect".
Look at this thread. 90 comments, over 3,000 views, and no one from Blizzard response. Heck, even Nicole has stayed out of it because they know they’ll get ripped a new one when those copy/paste support articles get posted. They either don’t know what the problem is or, and this is more likely, they don’t care. They’re still getting money, so why should they go looking at fixing things? That’s why people are upset. Incompetence and compliance for mediocrity for a product they want people to pay a lot of money for, rather than fixing something simple.
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It’s an exploit, the same one that lets you crash the entire server if you are losing also lets you chose a player to ban.
Check the replay, right before you disconnect someone will go AFK. That’s them enabling the exploit.
Keep having the same issue. Just started playing overwatch after 2 years. Before in OW1 I had no issues for 1000s of hours. I have checked files, reinstalled. Confirmed that my connection is not dying but since I am in discord and theres no issuse there I can guess its not the case. Weird part also is that it happens once per day, in 6 hour game session I get it once. Also it happens mid game when I dont see any disruption in game play, ping is fine, nobody is rubberbanding, etc. Just poof and you are back in menu.
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This video proves what it feels like to experience a disconnection problem:
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