HyperX NGENUITY headset, keboard and mouse program seems to cause false cheating bans for players who updated to the latest version of the program. This is not the first time it seems that this program has caused issues with anti-cheat engines in other games before.
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I was talking to my friend after posting our experience, and was looking for answer of why he got banned, got into your topic and seems he has this brand too…
God damn…
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The same thing just happened to me, recently the 2 accounts received a ban without any sense accusing me of using hacks
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Same thing has happened to me today. HyperX NGENUITY version 5.19…
I’m appealing the ban, hoping for the best.
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same for me so weird i insta uninstalled the software so i dont get bans in other games
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This just happened to me. I use it for my cloud alpha wireless headset and now I’m banned for some reason.
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Banned as well. Hyper X NGENUITY running the background, fully updated. Really annoying because I am so against cheating and have never cheated in my life. And yet I was banned for something that I didn’t do.
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Seems like it’s starting to get resolved, emails are going out and I’m sure IT will be in there first thing in the morning starting to sort out the massive amount of accounts that need to be reinstated lol
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Just to add some info: we have setup a discord that gathers approx. 80 players who got affected by the issue. We have dozens of reports stating the last update of Ngenuity (v 5.19.0.0) that was automatically updated via Microsoft Store.
Many of us have gotten the Unban email, but our accounts are still locked.
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Many of us have gotten the Unban email, but our accounts are still locked.
This is where I’m at right now. Hoping Blizzard fixes this soon so that we’re able to play when Season 5 is released.
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Hey, I’m a player from Germany and I’m currently having the same problem.
Yesterday I got kicked during the ranked game for allegedly cheating.
I also received an email accordingly.
This morning I received an email that Blizzard made a mistake and my account will be unlocked. At noon I received an email saying that there was evidence and that my account would be blocked after all.
The thread was recommended to me in the German forum because I announced that I also installed the HyperX microphone software.
Is it really because of this software that I’m losing my Battle.net account from 2005 with thousands of hours of play and purchases?
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Sounds like you guys are using macros in it then, which aren’t allowed. One action per key press is the hard rule.
No, I only installed the software so that the microphone is recognized correctly and I can turn off those annoying colors. I didn’t use the software for more.
My 2 friends got e-mailed to say they are unbanned but still are and when thet did a ticket they said there was no activity about them unbaning them…
Why sending emails saying otherwise ?
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This doesn’t involve me, but I’m commenting just to support this thread. Chad energy post. Taking a few seconds to do a post like this can save hours of time and confusion and anxiety for other people, plus it brings more attention to the issue so that hopefully Blizzard can more quickly fix. Cheers to OP for posting. 
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Thank you,
I read some posts of people suddenly falsely getting banned for cheating. I tried all softwares people mentioned were using on their computers and we got it down to HyperX NGENUITY.
As someone who has contacted support about issues before and been redirected to the forums, I know that it’s not always easy to get answers to your questions. Since this is a really important issue, it’s good that all of us try our best to get the information out there to the devs so they know about it and so they can resolve it as fast as posible.
Hope it gets resolved soon : )
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