After investigating why it could had happened my friend found out this topic that someone brought
Seems like he has those headsets and their software…
Now he cannot claim his account back :s
Got his 5 years account banned for this reason and I have read multiple people complaining about it.
He never cheated.
This just happened to my friend. Hyper x headphones with HyperX Ngenuity installed. He speed-ran getting 3 accounts banned for hacking software, with the first response to his ticket being (basically) “no we suspect something, you’re staying banned”. He’s afraid to touch his main account now. We only figured out the common denominator with others being hit by the ban wave because of posts like these. I replaced my headset recently and I’m just so happy I bought Krakens instead of white hypers. That is at least 3 confirmed separate cases, we’ve got to spread the news and warning. Warn your fellow gamers! Tell all your friends!
This just happened to me… i loaded up a comp game and got the message that my account was banned for using hacks… blizzard plz fix
This literally just happened to me and I use Hyper X Ngenuity for my cloud alpha wireless headset.
Both my accounts got banned today and I have HyperX Ngenuity… WTF!!! This is serious BS!
This happened to me yesterday. Fortunately, many affected users have been emailed by Blizzard and have had their ban overturned. It still says the account is banned on Battle.net and in-game, but hopefully this will be resolved soon.
Same problem here. Lost my account of 7 years, tried to go through support to resolve the issue but they didn’t overturn my ban.
Hey, I’m a player from Germany and I’m currently having the same problem.
Yesterday I got kicked during the ranked game for allegedly cheating.
I also received an email accordingly.
This morning I received an email that Blizzard made a mistake and my account will be unlocked. At noon I received an email saying that there was evidence and that my account would be blocked after all.
The thread was recommended to me in the German forum because I announced that I also installed the HyperX microphone software.
Is it really because of this software that I’m losing my Battle.net account from 2005 with thousands of hours of play and purchases?
Yes we have gone trough a list of programs that players use like overlay ones and the only thing in common with the banned users is that they have the newest HyperX NGENUITY update installed. If anyone has the program intalled on the computer and hasn’t played any OW games yet. Temporarily uninstall this program until Blizzard officially announces that they have fixed the issue.
My account was just unbanned after receiving the oops we banned you email for the second time.
Hello, I’ve been Wrongfully banned due to Hyper X N Gen I’ve sent more than 10 tickets all the same reply, auto-reply im sure, I tried everything my account is so old not only that I’ve spent a lot on it, it is worth so much one day I wake up I found that I was banned for hacking, I don’t know why I would hack on my account that I’ve spent a lot on after a lot of days I knew that “hyper x n” was the reason because in the same week while im playing in my alt i got banned after a lot of searching I saw a lot of people got banned for hacking with no reason at the same month I had a hyper x product and had the program. I tried sending a lot of tickets, but they didn’t work. As well, I was banned on the same day that I paid for skin in the shop, slept, and then I was banned when I awoke. I hope a game master sees this and helps!