Game keeps losing rendering device and crashing

[Slippydude-11886]

My game will Randomly lose the rendering device and crash, I’ve followed the listed causes for it and I don’t have any overlay programs running but I still get crashes. I’ve been booted from too many games for this resulting in bans and lost sr. What’s going on?

[Nicole-1893]

@Slippydude-11886

What’s going on?

In order to troubleshoot, you’ll need to provide your diagnostic report here.

Instructions pinned at top of forum:

Common Technical Issues and Solutions

What to do if you Need More Help Technical issues can be very frustrating to try to diagnose on your own. Fortunately we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community/blue posters and see if anybody else is having similar issues, start a thread with this information: For all technical issues: Create a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll ne…

[Nicole-1893]

@Slippydude-11886

System Information report written at: 09/12/20 16:32:31

This is the MSInfo, and not a DxDiag. You may want to remove your post for privacy reasons.

You may be experiencing issues related to your Chroma devices:

Known Technical Support Issues

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…

Or something related to your Ryzen processor:

Known Technical Support Issues

Crashing on Systems with AMD Ryzen CPUs We have seen reports of Overwatch crashing on computers with AMD Ryzen CPUs due to a bug with older BIOS versions on certain motherboards. To prevent this crashing on your Ryzen systems, please update the BIOS to the latest version using the files and procedures found on the motherboard manufacture’s website. Once this is done, you should also update the chipset drivers for the card. The BIOS and chipset drivers are the links between the hardware and th…

Other than that, please make sure to read the pinned threads, there is a lot of useful info there. And if you need more assistance, please add the DxDiag instead.