Game Freezing and Crashing After Latest Patch (Compendium) First week of May 2018

[Pastor-21321]

-50 thanks a lot game keeps going downhill

[Bitty-11913]

Please try the troubleshooting tips listed here. I heavily advise against playing more comp until your issue is resolved.

Game Freezing and Crashing After Latest Patch (Compendium) First week of May 2018

Troubleshooting Post Please keep in mind while doing this troubleshooting, you should troubleshoot the game until you find the issue is resolved before playing a competitive mode. We do not restore skill rating or remove penalties when this sort of thing happens, because your other teammates’ experience of the game suffers when you leave for any reason. I recommend testing in a custom game vs bots to avoid penalties on your account. Some players have mentioned that they can prevent full system…

[In response to idsurge]
I’ve only had the game freeze once and I didn’t check it at the time sadly. (Sorry, I’m on my phone, some things are difficult to do on mobile)

[idSurge-1468]

If it happens again (or anyone else) check your Event Viewer, under the System tab.

It is not anything meaningful (just GUIDS complaining about lack of access) but it may be something to Blizz.

[eilef-2518]

My game often freezes after loading, and i cant reconnect. Lost 150sr to this this week only. Why you do this blizzard?

[Bitty-11913]

Have you read through this and tried some of the fixes yet? I’d avoid comp until you’re able to get it resolved. It’s just not worth the SR loss and possible ban.

Game Freezing and Crashing After Latest Patch (Compendium) First week of May 2018

Troubleshooting Post Please keep in mind while doing this troubleshooting, you should troubleshoot the game until you find the issue is resolved before playing a competitive mode. We do not restore skill rating or remove penalties when this sort of thing happens, because your other teammates’ experience of the game suffers when you leave for any reason. I recommend testing in a custom game vs bots to avoid penalties on your account. Some players have mentioned that they can prevent full system…

[Kaedi-11739]

As a friendly reminder to the recent posts about getting competitive bans and SR loss, the servers have no way to tell why you crash (or disconnect), it can only tell that you left for some reason. This Blizzard guide explains more towards why Blizzard handles this policy:

Overwatch Technical Issues, SR Loss, and Leaver Penalties

Hey everybody, I wanted to take some time today to discuss Leaver Penalties and how they relate to Technical issues. We understand that leaver penalties are an annoying thing to experience. Technical issues can be complicated to troubleshoot. To add penalties to your account can seem like adding insult to injury. This isn’t our intent. The competitive penalty system may not be perfect, but there is reason behind it. When we created the leaver penalty system, we took in a lot of player feedbac…

[idSurge-1468]

Please check your event viewer.

[Bitty-11913]

I just wanted to mention that I tried to launch Destiny 2 just now and got the same crash I had been getting in Overwatch. I checked my Nvidia driver again and it uninstalled itself a second time. Blizzard cannot fix this (but they have offered troubleshooting tips despite this), this is purely an Nvidia issue.

[FusionPower-2473]

Yupp, some distributed com stuff error event ID 10016, I mentioned that a while ago when noticed it after a game freeze. MS says ignore that message but maybe it helps in case of Overwatch bugs somehow.

[idSurge-1468]

ok yep, thats what I see as well. I have a 6 block with the same GUID’s, and then 1 more about a minute later.

Not sure if relevant.

[Krom-1444]

I have an i5 and Nvidia gtx 1050. Started crashing after both game and drivers were updated. Hard froze during competitive play three time (once during game startup, once in mid play which I was able to get back into, and once right at the end of a match that locked me out :-/ ) Very frustrating.

The computer is semi-responsive after the freeze though. I can press ALT+TAB to get the window switcher up but it won’t actually switch to the windows. I can similarly CTRL+ALT+DEL to get the task manager window to pop up but selecting task manager simply goes back to the frozen overwatch window in fullscreen.

[Bitty-11913]

Have you looked at this post yet? If you’re running any overlays they’ve been causing issues. Like Shadowplay, Steam overlay, Discord overlay, etc,…

Game Freezing and Crashing After Latest Patch (Compendium) First week of May 2018

Troubleshooting Post Please keep in mind while doing this troubleshooting, you should troubleshoot the game until you find the issue is resolved before playing a competitive mode. We do not restore skill rating or remove penalties when this sort of thing happens, because your other teammates’ experience of the game suffers when you leave for any reason. I recommend testing in a custom game vs bots to avoid penalties on your account. Some players have mentioned that they can prevent full system…

[Akimbojoe-1362]

After reinstalling and playing about 6 hours, no crashes so far. Will keep you updated.

[Total-1106]

Was that crash with the new nvidea update you linked earlier?

[Bitty-11913]

I am referring to this issue specifically. (I’ve not done the steps to resolve this issue because I am lazy and am just waiting for a driver update to come out from Nvidia.)

@Drakuloth

Last up, there were a couple driver issues, particularly with NVidia cards running the 397.31 (April 25th) drivers. To resolve this, follow the Display Driver Uninstaller instructions midway through this post.

Basically the issue is the driver will uninstall itself after you’ve gone idle. Nothing that Blizzard can do as it’s Nvidia related, but I’m thankful that they’ve helped us find a solution regardless!

[Total-1106]

oh, i downloaded the hotfix, think its like 397.55 or 54 or something before that none of my games at all minus osrs would open at all, because the dumb driver uninstalled itself lol, other then that ive had 0 freezes since doing the repair tool thing

[Kaedi-11739]

For anyone who has been complaining about the game freezes in certain areas… a new patch was just released:

@TomPowers

A new patch is now live on PC. Read below to learn more about the latest changes.

To share your feedback, please post in the General Discussion forum

For a list of known issues, visit our Bug Report forum.

For troubleshooting assistance, visit our Technical Support forum.

BUG FIXES

General

Fixed a bug that sometimes caused the client to freeze

[Bitty-11913]

(If there’s still issues I’ll be here.)

[FusionPower-2473]

ok yep, thats what I see as well. I have a 6 block with the same GUID’s, and then 1 more about a minute later.

Not sure if relevant.

Event-log reading is like reading a Medication package insert: you feel even worse after. We don’t know what was cause and what was effect so be careful.

For anyone who has been complaining about the game freezes in certain areas… a new patch was just released:

Nice, hope it helps in my case. (had no driver issues or overlays at all) Will update tomorrow and see. Late here and Internet slow, sadly. OW patches are always a pain for a 2MBit connection. ^^"

[Jurannok]

Hey guys,

Thanks for all of your help on this so far. Our Dev teams were able to use some of the crash files to identify a cause for the issue. They are currently working on a fix.

Note that this doesn’t resolve any of the driver issues we’ve been seeing recently. We do still recommend picking up the hotfix mentioned above.