Hello I am a player from the LA area and I have recently noticed an increase in latency. I used to get around 20 ms constantly, but recently it has increased to around 80-90. I know that is still playable, but I of course would prefer to play with the lower latency. I have checked in other games and I have the same ping as before, leading me to believe this is an issue between my network and blizzard servers. I also asked some friends and they have experienced an increase in ping as well. Any help towards resolving this issue is appreciated. Thanks!
Hey Bonzee,
We have received similar reports from other Frontier users. Would you be able to run a WinMTR test so we can collect some data? If you want to get your friends to post their own WinMTR tests here, that would also help.
- Download WinMTR
- Unzip the WinMTR.zip file to the Desktop.
- Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
- Run the WinMTR.exe
- Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78 - Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
- Click on “Copy text to clipboard”, then return to this forum thread.
- Type two sets of four squiggly lines and then paste the contents of the WinMTR test between:
~~~~ Paste WinMTR Test Results Here ~~~~
I have this same exact problem (Frontier is also my ISP) Here is the results from WinMTR
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| FIOS_Quantum_Gateway.fios-router.home - 0 | 475 | 475 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| 172.102.104.178 - 0 | 475 | 475 | 1 | 3 | 5 | 3 |
| ae8---0.scr02.lsan.ca.frontiernet.net - 0 | 475 | 475 | 2 | 6 | 802 | 3 |
| ae1---0.cbr01.lsan.ca.frontiernet.net - 0 | 475 | 475 | 2 | 3 | 24 | 2 |
| lag-101.ear2.LosAngeles1.Level3.net - 98 | 97 | 2 | 3 | 3 | 3 | 3 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear3.LosAngeles1.Level3.net - 0 | 475 | 475 | 3 | 6 | 67 | 3 |
| ae1-br01-eqla1.as57976.net - 2 | 412 | 406 | 0 | 342 | 4845 | 3 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| COLDSTONE - 0 | 134 | 134 | 0 | 0 | 0 | 0 |
| 192.168.1.1 - 0 | 134 | 134 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| 172.102.98.248 - 0 | 134 | 134 | 6 | 10 | 16 | 10 |
| ae8---0.scr01.lsan.ca.frontiernet.net - 0 | 134 | 134 | 5 | 8 | 12 | 7 |
| ae0---0.cbr01.lsan.ca.frontiernet.net - 0 | 134 | 134 | 6 | 9 | 34 | 10 |
| lag-101.ear2.LosAngeles1.Level3.net - 97 | 28 | 1 | 0 | 8 | 8 | 8 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear3.LosAngeles1.Level3.net - 0 | 134 | 134 | 8 | 14 | 69 | 9 |
| ae1-br01-eqla1.as57976.net - 2 | 107 | 105 | 49 | 510 | 4658 | 52 |
| et-0-0-2-br01-swlv10.as57976.net - 3 | 119 | 116 | 13 | 97 | 3276 | 15 |
| 137.221.65.133 - 0 | 134 | 134 | 51 | 59 | 141 | 54 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderHey all,
Looks like our network engineers are looking into the routing issues with Frontier. We don’t have any ETA for a fix just yet but we will post more information here when it becomes available.
Thanks for your patience in all this.
1 Like