This has happened numerous times while trying to join a match. It’s not my internet connect because it works fine for every other game. What is Blizzard doing to fix this?
Hi there, I’m a volunteer/fellow player, and I don’t work at Blizzard.
Are you on Frontier? If not, you’ll want to provide a WinMTR to receive assistance.
WinMTR instructions (click to expand/collapse)
This data request is for players connecting to NA or OCE realms. EU players can post their data in the EU forum for troubleshooting.
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Follow the support documentation for WinMTR.
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Run the test until you encounter the issue again, or for at least 10 minutes.
Share your results in a reply:
- Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
- Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
- Break any links by adding a space before .com, .net, etc.