Hey there, sorry for the login queue today. As of now we’re all clear, but we know the disruption when you’re ready to jump in and play is frustrating.
One challenge we encounter supporting a global game is finding a perfect patch time. At any given time some regions are busier than others. The reason we patch during Americas business hours is to make sure we have all the proper support staff here at Blizzard HQ to help if we encounter any issues. Unfortunately that means we land during a busier time for EU players.
Making the patch process smoother, and hopefully queue free for all regions, is a high priority for us. The problems we face on patch days can be complex, but I promise we’ll keep doing our best to fix the issues.