Contenders Skins: Missing Echo but got Brigitte? Post here!

Hey everyone, I am actively investigating an issue I have seen reported frequently on the forums, Reddit, and social media where some users who have been watching Overwatch Contenders this month are not earning the 7-hour Echo skin but successfully earning the 15-hour Brigitte skin.

If you have earned Echo, but not Brigitte. Please do not report in this thread. Instead continue to keep watching and if necessary follow the troubleshooting steps listed in my master Overwatch Streaming Rewards Guide & Troubleshooting thread. The April Contenders promotion is still running through May 4th (extended due to schedule changes) I will try to tackle anyone who did not earn Brigitte once the April promotion period has ended. Right now, I want to focus on those who have the bug with skipping the 7-hour drop in this thread.

If you are missing the Echo skin, but you have successfully earned the Brigitte skin I wish to learn the following information.

What streams in the month of April have you watched?

Please specify which streams you watched so far in the month of April. Here is the full schedule for the April promotion period.

Thursday, April 1st @ 1:00 AM - :australia: - Regular Season Week 4
Thursday, April 1st @ 6:00 PM - :eu: - Tournament 1 Day 4
Thursday, April 1st @ 11:00 PM - :us: - Tournament 1 Day 4
Friday, April 2nd @ 5:00 PM - :eu: - Tournament 1 Day 5
Friday, April 2nd @ 11:00 PM - :us: - Tournament 1 Day 5
Saturday, April 3rd @ 7:00 PM - - Collegiate Varisity Wildcard Day 1
Sunday, April 4th @ 7:00 PM - - Collegiate Varisity Wildcard Day 2
Monday, April 5th @ 3:00 AM - :kr: - Group Stage Week 3 Day 1
Tuesday, April 6th @ 3:00 AM - :kr: - Group Stage Week 3 Day 2
Thursday, April 8th @ 2:00 AM - :australia: - Regular Season Week 5
Saturday, April 10th @ 7:00 PM - - Collegiate Playoffs Day 1
Sunday, April 11th @ 7:00 PM - - Collegiate Playoffs Day 2
Monday, April 12th @ 3:00 AM - :kr: - Group Stage Week 4 Day 1
Tuesday, April 13th @ 3:00 AM - :kr: - Group Stage Week 4 Day 2
Monday, April 19th @ 3:00 AM - :kr: - Group Stage Week 5 Day 1
Tuesday, April 20th @ 3:00 AM - :kr: - Group Stage Week 5 Day 2
Thursday, April 22nd @ 1:00 AM - :cn: - Knockout 1 (English VODcast)
Thursday, April 22nd @ 2:00 AM - :australia: - Winners Round 1
Friday, April 23rd @ 1:00 AM - :cn:- Knockout 1 (English VODcast)
Saturday, April 24th @ 1:00 AM - :cn:- Knockout 1 (English VODcast)
Monday, April 26th @ 3:00 AM - :kr: - Interleague Day 1
Monday, April 26th @ 5:00 PM - :eu: - Tournament 2 Day 1
Monday, April 26th @ 11:00 PM - :us: - Tournament 2 Day 1
Tuesday, April 27th @ 3:00 AM - :kr: - Interleague Day 2
Tuesday, April 27th @ 6:00 PM - :eu: - Tournament 2 Day 2
Tuesday, April 27th @ 11:00 PM - :us: - Tournament 2 Day 2
Wednesday, April 28th @ 6:00 PM - :eu: - Tournament 2 Day 3
Wednesday, April 28th @ 11:00 PM - :us: - Tournament 2 Day 3
Thursday, April 29th @ 2:00 AM - :australia: - Losers Round 1 & Winners Final
Monday, May 3rd @ 3:00 AM - :kr: - Korea Playoffs
Monday, May 3rd @ 6:00 PM - :eu: - Tournament 2 Day 4 RESCHEDULED!
Monday, May 3rd @ 11:00 PM - :us: - Tournament 2 Day 4 RESCHEDULED!
Tuesday, May 4th @ 3:00 AM - :kr: - Korea Playoffs
Tuesday, May 4th @ 5:00 PM - :eu: - Tournament 2 Day 5 RESCHEDULED!
Tuesday, May 4th @ 11:00 PM - :us: - Tournament 2 Day 5 RESCHEDULED!

At what time do you remember earning the Brigitte Contenders skin?

Try to be as specific as possible as this will help me identify potential broadcasts that may have been an issue when you were supposed to earn the Echo skin.

Please work through the following steps in the meantime!

While there are still broadcast hours remaining for the April promotion period, I need each of you who are missing the Echo skin to work through the following steps:

  1. Clear out your web cookies for OverwatchLeague.com/contenders. For most web browsers, click on the padlock icon next to the URL and you should see an option to access your list of cookies, and then an option to clear them out.
  2. Go to account.blizzard.com/connections and look for the “Overwatch League Page” permission settings. Click the " :x: REMOVE" link next to it.
  3. Go back to OverwatchLeague.com/contenders and sign back in with your Blizzard BattleNet account. Then try to watch at least 7 more hours. I don’t know if it will work or not, but this as good of a reset as I can propose that might fix this issue.

IMPORTANT!
Please remember this is a public forum so do not share any personal information (account credentials, email, etc.). Please post only with the BattleNet account you are experiencing this issue. If you have a friend or close relation also experiencing this issue, please try to get them to also post in a separate reply on their account. Thank you for your cooperation. Once again, I do not work for Blizzard (learn more about the forum MVP program here ), and I am just looking to help in any area where i can.

I’m currently experiencing this, sent here from twitter.

I can’t remember which days exactly I watched, but I believe I watched the EU/US streams on 4/1 and 4/2 (and today), and the collegiate streams on 4/3-4/6 and 4/10-4/11.

I don’t remember exactly when I saw I earned the Brig skin, but it was definitely at least one week ago, if I had to guess it was the week after the collegiate streams (so the week of 4/12).

1 Like

I checked my browsing history. I’ve been watching Apr 2-13, Apr 19-23, last Monday, Tuesday, yesterday of Korea and Europe matches, and now I watch Europe Day 2

I earned an Echo, but now I haven’t Brigitte. It should have been a long time ago to get the item into my account.

I am not tracking Brigitte missing issues yet. (See my starting post for details)

Streams watched
Regular Season Week 4
Group Stage Week 3 Day 1
Group Stage Week 3 Day 2
Group Stage Week 4 Day 1
Group Stage Week 4 Day 2
Group Stage Week 5 Day 1
Group Stage Week 5 Day 2
Interleague Day 2
eu Tournament 2 Day 2 - inprogress

and maybe an hour or two can’t remember the day
I think I earned the brig skin mid april can’t remember the specific day, but its def before april 20th

  • wasn’t sure which post to reply to
1 Like

Hey.
I am also missing the Echo Skin eventhough I have successfully received the Brigitte Skin.

What streams in the month of April have you watched?

I can’t quite recall which streams I have watched exactly.
But I think it was these:
:kr: - Group Stage Week 3 Day 1
:kr: - Group Stage Week 3 Day 2
:australia: - Regular Season Week 5
Collegiate Playoffs Day 1
:kr: - Group Stage Week 4 Day 1
:kr: - Group Stage Week 4 Day 2
:kr: - Group Stage Week 5 Day 1
:kr: - Group Stage Week 5 Day 2

At what time do you remember earning the Brigitte Contenders skin?

At around the 20th is when I received the Brigitte Skin.

Please work through the following steps in the meantime!

Done that ~

1 Like

Having this issue. It’s been a while back since I got the Brigette skin, maybe last week or week before? I watched most Australian and Korean broadcasts but don’t have specific unfortunately.

I’m 100% sure that I’ve watched more than 15 hours on contenders website and still didn’t get Brigitte skin, I’ve got Echo skin only.

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i don’t have Brigitte.

4 Likes

Same here, I’ll keep watching the matches, but I feel a little bit scammed after watching more than 30 hours

I watched all KR Contenders (except Interleague), the Collegiate playoffs and I’ve been seeing some matches from EU and NA contenders

And I remember seeing the Brigitte skin unlocked a day after Collegiate ended or so

Still no trace of Echo’s

So tired of not even getting notified about these damn skins before its too late to get them. Where is everyone getting indications they are even being given out?

If you have Twitter, make sure you are following theses feeds:

Official feeds:
@OverwatchLeague
@OWPathToPro
@PlayOverwatch

I also run an unofficial, but handy Twitter feed called @DropsWatch, which provides direct updates to when streams and in-game reward events go live.

Otherwise, I post frequent updates in my Streaming Rewards Guide thread which is always pinned on the top of the general discussion forum:

2 Likes

So, I only started watching the contenders streams after Easter weekend, so on the 6th of April.

I then watched the streams that followed on the 8, 10, 11 and 12 April. I think I received the Brigitte skin after the Collegiate streams, so around the 12th.

I thought that I would try watching an extra 7 hours now to see if I get Echo, which I have done and then some. I believe I have watched 30+ hours now and still no Echo skin.

My connection to OWL site seems to be working for OWL drops and it worked fine to get the Brigitte skin for Contenders, but sadly not Echo. :frowning:

I can’t remember exactly which streams I watched beyond the fact that they would have been the Australia / Korea / EU matches, and possibly a small number of the US ones. I typically have the Contenders site open in the background while working or playing Overwatch so I’m not paying especially close attention to which stream is running.

Likewise I can’t be sure when I unlocked the skins for Brigitte, but it was probably somewhere around the 12th - 13th.

what skins are coming after echo/brig?

Hi, got the brig skin missing the echo one.
streams watched: i watched nearly every stream at the beginning of the month, got the brig one around 10-12th.
then watched nearly every stream again from the 19th.
currently over 50h watchtime.

Watched streams on Contenders Page, using Microsoft Edge (account logged in, page not muted, stream not muted, no adblock, green circle showing up).

Streams I’m 100% sure to have watched:
Collegiate Varisity Wildcard Day 1
Collegiate Varisity Wildcard Day 2
Group Stage Week 3 Day 1
Group Stage Week 3 Day 2
Regular Season Week 5
Collegiate Playoffs Day 1
Collegiate Playoffs Day 2
Group Stage Week 4 Day 1
Group Stage Week 4 Day 2
Tournament 2 Day 2

Streams I’m not so sure to have watched:
Group Stage Week 5 Day 1
Group Stage Week 5 Day 2
Winners Round 1
Interleague Day 1
Interleague Day 2

I received Brig skin around April 14th.
Also followed the steps, hope it will work.

I think i have watch :
Thursday, April 1st @ 8:00 PM - - Tournament 1 Day 4
Friday, April 2nd @ 7:00 PM - - Tournament 1 Day 5
Saturday, April 3rd @ 9:00 PM - Collegiate Varisity Wildcard Day 1
Sunday, April 4th @ 9:00 PM - Collegiate Varisity Wildcard Day 2
Monday, April 5th @ 12:00 PM - - Group Stage Week 3 Day 1
Tuesday, April 6th @ 12:00 PM - - Group Stage Week 3 Day 2
Saturday, April 10th @ 9:00 PM - Collegiate Playoffs Day 1
Monday, April 19th @ 12:00 PM - - Group Stage Week 5 Day 1
Thursday, April 22nd @ 11:00 AM - - Winners Round 1
Monday, April 26th @ 7:00 PM - - Tournament 2 Day 1
Yesterday 12:00 - - Interleague Day 2
Yesterday 20:00 - - Tournament 2 Day 2

I see the Brigitte skin in my collection Monday 19 April

Just wanted to get in on this thread as I am low-key freaking out that this might be the first skin I miss. Though unfortunately I don’t have a lot of helpful input, I hope that this can get fixed for me and everyone else.

What streams in the month of April have you watched?

-Honestly, it’d be quicker to name the ones I’ve missed and I’m not sure which ones I skipped

At what time do you remember earning the Brigitte Contenders skin?

-I earned the Brigitte Contenders skin maybe about 2-3 weeks ago.

I know this probably doesn’t help much but thanks for looking into this!!