Banning trash talk instead of just silencing

muting is a short-term solution, banning (which is usually considered through a report) is a long-term solution. they’re not mutually exclusive, and both are valid ways to deal with a toxic person (the definition of which may vary and i doubt this forum is a proper place to discuss something of this magnitude, which borders on sociology/philosophy).

it’s very rare that someone will talk on voice-chat in my matches, so when someone does i’m more inclined to listen through their toxicity in case they’re going to make call-outs (which could swing the course of the match, since they are so rare and important).
just because i’m willing to listen to them doesnt mean that there’s no merit in suggesting a long-term solution through the report system and letting blizz employees decide if said person is worthy of a ban (temp or perma, or neither).

also, from what i’ve heard, just giving someone the “you’re toxic, if you continue you’ll get a ban” is enough for most reasonable toxic people to change course and become a better teammate. that’s a good justification for using the report system even if you’re against bans.

But this isn’t a sport. It’s a game. Do you trash talk players in Uno? Do you trash talk players just walking down the street every day?

You saying “check and mate” really shows you don’t even want to try to have a discussion.

No. But I do think a large majority of them need some sort of warning. There’s no reason for this sort of behavior.

Then again, your talking about alternatives to trash talking, and avoiding the main ban/silence question. And you’re deliberately ignoring the issues with peer reports.

Yes. That doesn’t mean I was trash talking, just that I got reported as such. That’s all Blizzard sees, and they can’t verify it. They have a system set up so that 100 players saying the sky is orange means it must be so. For false reporting, my OP directly referenced teams of players venting on one “bad” player. You can even scroll up a few posts, you’ll see someone accusing me of toxicity for pointing out off topic posting, and telling me (lol?) to enjoy time off from Overwatch. This kind of behavior is much more common when half a dozen players just lost a game.

I appreciate the apology :slight_smile:

So do they not want those player’s money, or are they issuing refunds upon a ban? Since they unilaterally changed their ban policy, keeping account money seems kinda… cash grabby…

Wrong, and wrong. Muting is permanent, and a tailored. And you’re assuming banning is appropriate without explaining why. A silence is a complete solution to the issue of toxic comm’s. Banning is an overreaction.

How did I avoid the main ban/silence question? I literally answered it

That’s my answer. Silences should be a thing if the user is found to be participating in somewhat toxic behavior on multiple occasions. There’s no reason to trash talk. Be sportsman like. This is a video game and it’s not the end of the world that you lose.

Too many players take this game too seriously. Trash talk? If it’s not humorous to all parties, it’s not welcome in my games.

All I can say is if you want things to work out like in real life: feel free to stick with real life. When you come in-game you accept the ToS that Blizzard dictates and if you don’t like the rules that’s fine. If you break the rules then you get smacked. Don’t like it? Too bad!

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Muting is not permanent. You can unmute them too lol.

a tailored what?

OP signed 3 documents when they started playing.

EULA, TOS, and CoC. CoC says to play nice and play fair. EULA and TOS both say Blizzard has the right to remove your ability to play the game or modify your experience for any reason, including breaking CoC.

Heck, even Blizzards core beliefs says to “play nice and play fair”

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It has been found when players are silenced they have been more prone to throwing and griefing. Instead, Blizzard just suspends them now, which is good.

Banning a paid account purely for peer reports of trash talking is neither nice, nor fair. Again, silencing is a complete and tailored solution to that issue.

A tailored solution, thanks for keying in.

Yeah in a subsequent post, thanks. BTW taco not only contributed to the discussion, he managed to be both more relevant and glib.

So then ban them for that. But “prone to” hardly justifies a premature ban, you’re just assuming future guilt there.

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It’s a paid account, sure, but that literally means nothing. You can pay to enter any event, club, organization, etc. But as soon as you break the rules, you can and probably will be kicked out. So yes, it is fair. And if you’re not nice to other users, you don’t have the luxury of Blizzard being nice to you.

But you responded directly to it asking where my response was lol. You literally saw my answer, responded asking where my answer was. Good on you.

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Silenced reports are enforced by a Game Master “manually”, unlike throwing and griefing which are automatic. Nonetheless, the number of reports for either of these to happen is quite high and in some cases, they vanish overtime. Which means that you might want to improve your behavior.

However, if you believe you have been wrongly penalized by a GM(thus it was a silence). You may appeal it here:
https://us.battle.net/support/en/help/product/battlenet/316/980/solution

Other than that, this thread really has nothing worthy to discuss, other than silencing OP on the forums too, but if he/she is posting from the account in question the silencing will happen soon anyway.

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when i said that muting is “short-term” i didnt mean that it’s temporary. i mean that an individual muting another is only relevant to that person, some other toxic person if fated to queue with you again if you have to individually mute one after another.
when someone is banned he cant be matched with anyone, which means that he’s not going to be an extra person that someone needs to mute. it’s a permanent solution to the infinite small problems said toxic person creates every time he is matched with another 5 people.

do you think banning is a justified for any reason? because if you think there’s are ever reasons to ban someone, i doubt the reasons behind it are that far removed from the reasons that repeated toxicity is bannable.

Nope … it is found that players report people who don’t respond to chat. That’s why they know if they mute someone, that someone will be reported(and banned by auto-ban system, ofc) … So, to avoid more work for CS, they just outright ban you instead of silencing you.

And btw, it’s stupid to ban someone for trash talk, because it’s not an abuse. Insulting someone’s gaming skill is not an abuse…

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Guess who doesn’t have any 1st amendment rights in a private game or wholly owned forum? That’s right, it’s you. If you don’t like the rules in place, feel free to leave.

Payment gets you all the rights and privileges enshrined in the EULA as long as you abide by the ToS. Break them at your own peril… you fabulous rebel you.

A world where you could mute or avoid people perhaps?

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Relevant XKCD: https://xkcd.com/1357/

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Source: "We Will Train Machines to Ban Offmeta Heroes!" - #152 by JeffreyKaplan

“Currently, everything considered “toxic chat” is verified by human beings. This post is extremely misleading and full of misinformation.”

I mean, you can just stop being toxic…

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Agree with this 100%.
I’m currently suspended for “Abusive Chat” until August 30th, and can safely say that it’s an unjust suspension.

  • I get false reported for playing Symmetra (I’m a Sym main)
  • I get reported when back-talking and defending myself against someone who is already piping up about “no skill”, “bad player”, “gg ez”, etc.
  • I’ve been reported for saying “c9”. Kid you not. Someone got offended by me saying “c9”.
  • I’ve been reported by enemies before, such as angry Genji mains who get killed by my sentry turrets.
  • I’ve been reported for saying something like “why does hanzo have to expletive exist” in match chat, despite it not being even aimed at anyone or insulting anyone’s play at all, it’s literally just a way of venting frustrations
  • I’ve been reported before for simply saying something like “X isn’t working, can you switch now”

And like you said, mute and avoid as teammate exist for a reason, yet people don’t use them. It’s always jumping straight to reporting.

The automatic report system is also flawed, as automatic suspensions handed out for a large number of reports aren’t even checked properly and are handed out purely based on “oh you’ve got 100 reports over time, that means you must’ve been toxic, right? there’s no way anyone would ever false report”.

Not to mention the game would be 1000x less frustrating if Blizzard actually addressed issues way faster, such as the countless bugs on heroes (Rein/Road/Doom/Sombra/Sym/etc.) or the heroes who receive reworks and remain borderline busted and meta-defining for literal months (Mercy/Hanzo).
(And of course they keep adding stun abilities and CC, cos we don’t have enough of that already, right?)

Excuse my ranting, but god I just hate how Blizzard is neglecting their game and then blame the players for their frustration so harshly with suspensions, especially considering the report system is automatic and flawed.

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Except if you get false reported?
Did you not consider that?

Niche hero mains getting falsely banned? People getting reported just because some are overly-sensitive to literally every slice of criticism?