This is my exact same problem, blizzard better do something about this, or else they’re gonna lose a whole ton of players
5 Likes
To everyone worried about their account. They sent out an annoucment a few minutes ago, check it out
After a looong wait, I got in to the blank slate, and now (I got in earlier) Account Merge is an option at the bottom of the main menu, however nothing happens when I press the button. Do I have to complete the “play a game now” tutorial, or wait longer?
3 Likes
Same here, everything just gone
That is what happened to me. It was like grayed out sorta. Nothing happened when trying to click on it. When my bf logged in on his , it was also there but had a green icon or something by it. He clicked on it and it said something like yay all your stuff is here etc etc. 
All my stats and skins are also gone, waited an hour just to be disappointed,
My account is back to level one too, no cosmetics, gameplay, skins, icons, sprays, etc. It even reset the tutorial so I have to play it before finding a real match lol, it’s like I’m a new player. Sucks so many other people are dealing with this, hope it gets resolved soon though
2 Likes
spends hours waiting in queue
finally gets in, very excited :^D
1000s of hours of gameplay suddenly nonexistent
this is unacceptable ffs get your sht together Blizzard
4 Likes
Same Boat done Merge and lost everything Golden Guns, skins, emote and other stuff all just gone
Same here, I merged my PS4 account in the past. All my skins, golden weapons, emotes and stuff are gone. I was a PS4 player, but I only have my switch for now. When I log in, I am considered a new player, BUT I have Kiriko unlocked and the origins edition skins from Overwatch 1. However, all my old stuff is gone 
Same, after all the waiting I’ve lost all my cosmetics
I am in the queue in the account merge. (i played on ps4 and now pc). How long does this take? I’ve been in the queue for a day now! When I press on it then comes ,your account is ready for a merge, close the game" but when I do that and open again nothing has changed
Guys. I know possible fix for the issue. When I did sms thing when started ow2, I scanned qr code and got to login page, I used my Google account, and this account was automatically pinned to battle.net. And this Google account was created in ow2 instead my PS4, try to go to account connections and unpin accounts you don’t need. After that game suggested me to transfer my progress.
The most frustrating thing about this is that I haven’t seen a PEEP about it from any devs or managers. They’re just ignoring it and going at most “oh there’s some issues we’re working on it” no possible remedy, nothing. My girl is losing her shít cause she played Xbox exclusively and after waiting countless hours to log in everything she worked for is missing. And nobody has a straight answer about it
6 Likes
I’m a PS4 player with ORGINS edition, all of my legendary cosmetics and all that are gone, including my ORGINS skins
That’s odd, probably a bug, because my ‘fresh’ account here only has my Origins skins, so I know it knows me, just has nothing else. Not even Noire which I re-downloaded just before installation (I mean it’s on the same HD and everything, so why wouldn’t it be there?)
1 Like
Same here, have been playing for 5 years or something like that and suddenly I got a strange username with my old ps4 name below it and got turned level 1 with none of my skins or my golden gun…
Yeah, that’s the thing, the game knows we are old players since we have our origins skins. But everything else is not here and they think we are new player, which contradicts the first point.
7 Likes
Update: When I get in today, the Account Merge button is no longer gray, but still does nothing.
3 Likes
When i logged into PS4 where all my progress is i got the prompt now to merge the account but my PS4 account is the same as my PC, everything is gone, Blizz said they are working on it because thats not how it was supposed to be
1 Like