8/19 - Connection to server lost / Unable to connect

Hey all, if you try a free VPN/one you’re using already does it resolve the issue? Blizz won’t give you tech support for VPNs, but you are allowed to use them.

VPN works but would be great to play on a server with less than 600 ping.

2 Likes

It connects me to (lax1) 24.105.11.206 if I use a VPN, not the usual pse1. I’ve got 300ms ping but I can enter a training map without getting logged out.

Log in, and kicked out of OW, HoTS and all Blizz games.
“lost Connection”
8/19 from 8:30 am EST.

2 Likes

In perth australia

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms mymodem.modem
2 3 ms 4 ms 3 ms gateway.wb05.perth.asp.telstra. net [58.162.26.133]
3 6 ms 6 ms 6 ms 203.50.25.34
4 33 ms 32 ms 31 ms bundle-ether3.way-core10.adelaide.telstra. net [203.50.6.234]
5 44 ms 46 ms 46 ms bundle-ether16.exi-core10.melbourne.telstra .net [203.50.6.231]
6 56 ms 56 ms 54 ms bundle-ether12.chw-core10.sydney.telstra. net [203.50.11.124]
7 56 ms 55 ms 55 ms bundle-ether1.oxf-gw11.sydney.telstra .net [203.50.6.93]
8 56 ms 54 ms 56 ms bundle-ether1.sydo-core03.sydney.reach. com [203.50.13.98]
9 200 ms 201 ms 200 ms i-73.paix-core02.telstraglobal. net [202.84.247.45]
10 199 ms 199 ms 199 ms i-92.paix02.telstraglobal. net [202.84.247.41]
11 200 ms 198 ms 199 ms liberty_global-peer.eqnx03.pr.telstraglobal.net [134.159.63.85]
12 199 ms 199 ms 199 ms be2013.ccr41.sjc03.atlas.cogentco. com [154.54.5.105]
13 201 ms 217 ms 201 ms 38.88.224.5
14 208 ms * 208 ms ae1-br02-eqsv5.as57976. net [137.221.70.35]
15 248 ms 233 ms 208 ms

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms -mygateway.gateway [10.0.0.138]
2 30 ms 13 ms 4 ms -gateway.nb11.sydney.asp.telstra.net [58.162.26.75]
3 4 ms 4 ms 3 ms -ae261.ken-ice301.sydney.telstra.net [203.50.62.216]
4 5 ms 6 ms 6 ms -bundle-ether25.ken-core10.sydney.telstra.net [203.50.61.80]
5 6 ms 5 ms 6 ms -bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
6 7 ms 6 ms 6 ms -bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
7 141 ms 141 ms 141 ms -i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
8 141 ms 184 ms 142 ms -i-92.eqnx03.telstraglobal.net [202.84.247.17]
9 139 ms 139 ms 139 ms -be4637.ccr41.sjc03.atlas.cogentco.com [154.54.11.45]
10 141 ms 151 ms 147 ms -38.88.224.5
11 178 ms 207 ms 178 ms -ae1-br02-eqsv5.as57976.net [137.221.70.35]
12 347 ms 198 ms 217 ms -xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
13 182 ms 181 ms 182 ms -be2-pe02-eqla1.as57976.net [137.221.68.73]
14 183 ms 183 ms 183 ms -lax-eqla1-ia-bons-03.as57976.net [137.221.66.7]
15 179 ms 179 ms 207 ms 24.105.30.129

Trace complete.

added the - es to get around the no link posting rule

i’m also getting the same “lost connection to game server” message every 2 min i try to log on >.<

2 Likes

Melbourne, Aus

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms mymodem.modem [192.168.0.1]
2 7 ms 7 ms 7 ms 10.211.208.1
3 7 ms 7 ms 7 ms 58.160.248.2
4 8 ms 9 ms 7 ms -bundle-ether4.lon-edge902.melbourne.telstra.net [203.50.76.12]
5 8 ms 8 ms 14 ms -bundle-ether11.exi-core10.melbourne.telstra.net [203.50.11.113]
6 22 ms 27 ms 21 ms -bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
7 20 ms 20 ms 21 ms -bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
8 22 ms 21 ms 24 ms -bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98]
9 180 ms 175 ms 176 ms -i-73.paix-core02.telstraglobal.net [202.84.247.45]
10 175 ms 173 ms 173 ms -i-92.paix02.telstraglobal.net [202.84.247.41]
11 173 ms 173 ms 174 ms liberty_global-peer.eqnx03.pr.telstraglobal.net [134.159.63.85]
12 177 ms 188 ms 175 ms -be2013.ccr41.sjc03.atlas.cogentco.com [154.54.5.105]
13 169 ms 165 ms 165 ms 38.88.224.5
14 172 ms 173 ms 177 ms -ae1-br02-eqsv5.as57976.net [137.221.70.35]
15 176 ms 173 ms 176 ms -xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
16 173 ms 173 ms 176 ms -be2-pe01-eqla1.as57976.net [137.221.68.71]
17 181 ms 178 ms 175 ms 24.105.30.129

Trace complete.

that ping when it hits telstra global

Erm, not really sure if this is the Singaporean one in the Americas region? I hope this is right.

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.240.0.1 
  2     1 ms     1 ms     1 ms  14.141.145.89.static-Bangalore.vsnl.net.in [14.141.145.89] 
  3    17 ms    17 ms    17 ms  172.31.47.5 
  4    35 ms    17 ms    17 ms  ix-ae-0-100.tcore2.mlv-mumbai.as6453.net [180.87.39.25] 
  5   140 ms   140 ms   140 ms  if-ae-2-2.tcore1.mlv-mumbai.as6453.net [180.87.38.1] 
  6   129 ms   129 ms   129 ms  if-ae-5-6.tcore1.wyn-marseille.as6453.net [180.87.38.126] 
  7   130 ms   130 ms   130 ms  if-ae-8-1600.tcore1.pye-paris.as6453.net [80.231.217.6] 
  8   139 ms   141 ms   139 ms  if-ae-11-2.tcore1.pvu-paris.as6453.net [80.231.153.49] 
  9     *        *      136 ms  80.231.153.66 
 10     *        *        *     Request timed out.
 11   226 ms   232 ms   230 ms  BLIZZARD-EN.ear3.Washington1.Level3.net [4.16.70.182] 
 12   236 ms   236 ms   236 ms  ae1-br01-eqdc2.as57976.net [137.221.72.33] 
 13   236 ms   275 ms   261 ms  et-0-0-2-br01-eqch2.as57976.net [137.221.65.13] 
 14   236 ms   236 ms   238 ms  137.221.65.132 
 15   236 ms   236 ms   236 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
 16   237 ms   236 ms   236 ms  be1-pe01-eqla1.as57976.net [137.221.68.67] 
 17   237 ms   236 ms   236 ms  24.105.30.129 

Trace complete.

From rural south mid nsw

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 1 ms <1 ms <1 ms mygateway [10.0.0.138]
2 29 ms 17 ms 17 ms gateway.nb14.sydney.asp.telstra. net [58.162.26.78]
3 19 ms 19 ms 19 ms 203.50.25.6
4 17 ms 19 ms 19 ms bundle-ether1.oxf-gw11.sydney.telstra. net [203.50.6.93]
5 19 ms 18 ms 19 ms bundle-ether1.sydo-core03.sydney.reach. com [203.50.13.98]
6 165 ms 163 ms 163 ms i-73.paix-core02.telstraglobal. net [202.84.247.45]
7 163 ms 163 ms 163 ms i-92.paix02.telstraglobal. net [202.84.247.41]
8 162 ms 162 ms 163 ms liberty_global-peer.eqnx03.pr.telstraglobal. net [134.159.63.85]
9 163 ms 163 ms 164 ms be2013.ccr41.sjc03.atlas.cogentco. com [154.54.5.105]
10 165 ms 165 ms 164 ms 38.88.224.5
11 172 ms 181 ms 172 ms ae1-br02-eqsv5.as57976. net [137.221.70.35]
12 173 ms 172 ms 172 ms xe-0-0-1-1-br02-eqla1.as57976. net [137.221.65.6]
13 172 ms 173 ms 171 ms be2-pe02-eqla1.as57976. net [137.221.68.73]
14 172 ms 173 ms 172 ms 24.105.30.129

Trace complete.

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  192.168.0.1 
  2    10 ms     8 ms     9 ms  10.243.176.1 
  3     *       11 ms     9 ms  58.160.249.1 
  4    11 ms    13 ms    11 ms  bundle-ether4.chw-edge901.sydney.telstra.net [203.50.12.108] 
  5    11 ms    10 ms    13 ms  bundle-ether13.chw-core10.sydney.telstra.net [203.50.11.98] 
  6    11 ms    12 ms    10 ms  bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93] 
  7    37 ms    11 ms    10 ms  bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98] 
  8   173 ms   166 ms   167 ms  i-73.paix-core02.telstraglobal.net [202.84.247.45] 
  9   166 ms   167 ms   167 ms  i-92.paix02.telstraglobal.net [202.84.247.41] 
 10   170 ms   165 ms   170 ms  liberty_global-peer.eqnx03.pr.telstraglobal.net [134.159.63.85] 
 11   156 ms   159 ms   156 ms  be2013.ccr41.sjc03.atlas.cogentco.com [154.54.5.105] 
 12   156 ms   157 ms   159 ms  38.88.224.5 
 13   203 ms   200 ms   202 ms  ae1-br02-eqsv5.as57976.net [137.221.70.35] 
 14   268 ms   315 ms   203 ms  xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6] 
 15   199 ms   197 ms   197 ms  be2-pe01-eqla1.as57976.net [137.221.68.71] 
 16   199 ms   200 ms   199 ms  lax-eqla1-ia-bons-02.as57976.net [137.221.66.3] 
 17   198 ms   197 ms   198 ms  24.105.30.129 

Trace complete.
Tracing route to 24.105.30.129 over a maximum of 30 hops

  1     1 ms    <1 ms     1 ms  Fios_Quantum_Gateway.fios-router.home [192.168.1.1] 
  2     8 ms     8 ms     8 ms  24.105.30.129 

Trace complete.

It pauses on “Entering Game” then says “lost connection to game server” every time I try and connect.

3 Likes

I’m connecting to Americas from Melbourne, Australia (Oceanic). Sometimes I get into the game, but it only lasts a few seconds then I get LOST CONNECTION TO GAME SERVER.

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1     2 ms     1 ms     3 ms  mygateway 
  2     3 ms     4 ms     4 ms  gateway.vb03.melbourne.asp.telstra.net [58.162.26.195]
  3    18 ms     3 ms     4 ms  ae253.lon-ice301.melbourne.telstra.net [203.50.62.152]
  4     5 ms     5 ms     5 ms  bundle-ether25.exi-core10.melbourne.telstra.net [203.50.61.128]
  5    16 ms    17 ms    18 ms  bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
  6    15 ms    18 ms    15 ms  bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
  7    16 ms    18 ms    16 ms  bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98]
  8   203 ms   203 ms   203 ms  i-73.paix-core02.telstraglobal.net [202.84.247.45]
  9   202 ms   203 ms   202 ms  i-92.paix02.telstraglobal.net [202.84.247.41]
 10   201 ms   201 ms   202 ms  liberty_global-peer.eqnx03.pr.telstraglobal.net [134.159.63.85]
 11   202 ms   202 ms   203 ms  be2013.ccr41.sjc03.atlas.cogentco.com [154.54.5.105]
 12   205 ms   204 ms   203 ms  38.88.224.5
 13   176 ms   170 ms   174 ms  ae1-br02-eqsv5.as57976.net [137.221.70.35]
 14   211 ms   212 ms   217 ms  xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
 15   171 ms   171 ms   171 ms  be2-pe01-eqla1.as57976.net [137.221.68.71]
 16   172 ms   172 ms   172 ms  24.105.30.129

Trace complete.

From USA East Coast

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Fios_Quantum_Gateway.fios-router.home [192.168.1.1] 
  2     1 ms     2 ms     2 ms  24.105.30.129 

Trace complete.
Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  modem.Home [192.168.0.1]
  2     7 ms     6 ms     9 ms  65-131-240-254.orlf.centurylink.net [65.131.240.254]
  3     6 ms     6 ms     7 ms  orlf-agw1.inet.qwest.net [75.160.222.1]
  4    14 ms    10 ms    11 ms  nap-brdr-01.inet.qwest.net [67.14.29.98]
  5    11 ms    11 ms    11 ms  63.146.26.138
  6     *        *        *     Request timed out.
  7    21 ms    21 ms    21 ms  BLIZZARD-EN.ear2.Miami1.Level3.net [4.16.176.198]
  8   117 ms    67 ms    67 ms  ae1-br01-eqmi2.as57976.net [137.221.76.33]
  9    68 ms    67 ms    67 ms  xe-0-0-1-1-br01-eqda6.as57976.net [137.221.65.62]
 10    71 ms    68 ms    67 ms  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67]
 11    68 ms    67 ms    68 ms  137.221.65.122
 12    73 ms   216 ms    78 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68]
 13    68 ms    68 ms    67 ms  be1-pe02-eqla1.as57976.net [137.221.68.69]
 14    68 ms    68 ms    68 ms  24.105.30.129

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 1 ms 1 ms 1 ms mymodem.modem [192.168.0.1]
2 18 ms 17 ms 17 ms gateway.nb14.sydney.asp.telstra .net [58.162.26.78]
3 17 ms 19 ms 19 ms 203.50.25.4
4 19 ms 17 ms 20 ms bundle-ether1.pad-gw 11.sydney.telstra. net [203.50.6.61]
5 18 ms 18 ms 20 ms bundle-ether1.sydp-core04.sydney.reach. com [203.50.13.90]
6 154 ms 153 ms 153 ms i-20802.eqnx-core02.telstraglobal .net [202.84.141.25]
7 154 ms 153 ms 153 ms i-92.eqnx03.telstraglobal. net [202.84.247.17]
8 153 ms 153 ms 154 ms be4637.ccr41.sjc03.atlas.cogentco. com [154.54.11.45]
9 161 ms 155 ms 155 ms 38.88.224.5
10 195 ms 195 ms 195 ms ae1-br02-eqsv5.as57976. net [137.221.70.35]
11 192 ms 225 ms 192 ms xe-0-0-1-1-br02-eqla1.as57976. net [137.221.65.6]
12 441 ms 445 ms 444 ms be2-pe02-eqla1.as57976. net [137.221.68.73]
13 * * * Request timed out.
14 196 ms 196 ms 196 ms 24.105.30.129

Trace complete.

US EAST COAST

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 4 ms 2 ms 24.105.30.129

Will update with WinMTR after completion.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 498 | 498 | 0 | 0 | 2 | 0 |

| 24.105.62.129 - 0 | 498 | 498 | 1 | 4 | 74 | 4 |

|________________________________________________|______|______|______|______|___>___|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

can confirm, i got kicked from americas 2 hours ago, still cant log in, but i just tried connecting to europe, no problem. but i lost 50 sr on the role i was playing, and 20 sr each for the other two roles… for a connection problem on blizzards end, this is bull. i want a way to dispute this, 90 sr is a lot to gain back for something that is blizzards fault

1 Like