8/19 - Connection to server lost / Unable to connect

Technical Support
84

When will it be fix? Lost SR because of this

2 Likes
85

Can we get a update?

1 Like
86

Regaurding connection issues for OCE players. I have tested and confirmed that the “Lost Connection” every 20 seconds and failure to connect to servers altogether are isolated to Telstra customers. I have confirmed this through the following:

  1. Tested on Telstra NBN: Connection issues.
  2. Tested on Telstra 4GX: Connection issues.
  3. Tested on Telstra NBN with Private Internet Access VPN: Successful connection.
  4. Tested on Vodafone 4G: Successful connection.

I have also confirmed this through multiple reports of the issue coming from Telstra connections. If you are experiencing issues on a non-Telstra connection, feel free to let me know.

To connect to the game servers, I recommend everybody either:

  1. Download a free VPN or enable their preferred VPN.
  2. Use a mobile network that isn’t Telstra.

Regards, Vizzaral.

2 Likes
88

ermm Telsrta? I’m connecting from South India and have the same problem. I doubt it’s Telsrta? I assume they’re your ISP?

1 Like
89

I mean, I’m on East Coast US and I’ve never heard of telestra and it’s not in my tracert and I still can’t connect. So it’s not just Telestra…

4 Likes
91

This is the OCE issues. Unless they’re related, but there is also the chance that they are different issues. I also checked downdetector, the large majority of reports are Australia and East Coast. downdetector.com.au/status/overwatch/map/

3 Likes
92

there have been others saying they’re from americas as well with this problem, including me. and i can infact connect to europe, so it does seem to be an americas problem

93

can not connect in us

94

Anyone heard anything about this? Have not been able to connect for more than 30 seconds in sydney, Aus

1 Like
95

still no reply from blizzard in hours either lmao sad

96

is one of the updates going to be that we’ll be refunded the sr for being kicked during comp because of this problem?

97

Are you with Telstra? If so, I have a reply above.

98

Just a thought. What ISP are all the American players using? Since my testing shows it’s isolated to Telstra in Australia, I am just curious.

99

I am but I’m also running a VPN - plus I’d probably get a faster reply from Bliz than Telstra

100

Im with Verizon. east coast

101

Happening to me. East coast U.S.

1 Like
102

let me play the game, love how blizzard just disregards oce servers. always so many problems on our servers.

103

same here for me as well! idk why this is happening at all! It just started today I can’t use any menus tho!

1 Like
104

I can no longer even use any support sites from what i see only the forums . blizzard.com work for me. I live in egypt and got this issue yesterday. This from yesterday as i can no longer use looking glass either. This issue appeared to me yesterday when the. Before it I had a match where the servers appeared to be dying
<traceroute to 156.220.230.79 (156.220.230.79), 15 hops max, 60 byte packets 1 Blizzard Blizzard 0.315 ms 0.306 ms 0.303 ms 2 37.244.24.130 (37.244.24.130) 0.854 ms 0.862 ms 0.860 ms 3 Blizzard Blizzard 1.855 ms 1.873 ms 1.915 ms 4 137.221.66.44 (137.221.66.44) 2.704 ms 2.724 ms 2.725 ms 5 137.221.78.72 (137.221.78.72) 635.823 ms 635.879 ms 635.890 ms 6 137.221.65.92 (137.221.65.92) 9.897 ms 10.119 ms 10.097 ms 7 137.221.77.34 (137.221.77.34) 9.904 ms 9.930 ms 9.927 ms 8 globalcloudexchange.par.franceix.net (37.49.236.173) 9.789 ms 9.776 ms 9.825 ms 9 xe-2-2-0.0.cjr04.prs001.flagtel.com (62.216.129.173) 10.456 ms 10.528 ms 10.598 ms 10 ae2.0.cjr01.mrs002.flagtel.com (62.216.128.210) 43.915 ms 37.843 ms 36.130 ms 11 80.77.2.178 (80.77.2.178) 61.620 ms 61.621 ms 61.503 ms 12 * * * 13 * * * 14 * * * 15 * * * 18/08/2019 20:44:11 UTC>

105

Are you with Telstra? If so, this is actually Telstras fault, not Blizzards.