You cannot enter matchmaking queue because your status has been locked

Technical Support
1

Hi,
Whenever I try to join a game of any mode. I always get the message “you cannot enter matchmaking queue because your status has been locked” even thouh it starts the search for a game it never finds any. This happend after I force quit the app. Also I’m on a MacBook. I tried all the steps on other forums but nothing helped me.

2

im on windows, but…
last time i had that happen i just closed HotS and Battle . net.
then i went into task manager and made sure there were no open instances of “HeroesOfTheStorm”, “Battle . net”, and “Agent”. if i found something then i closed it using “end process tree” instead of just “end process”.

…and then i just opened the game back up. things seemed to work.

edit:
wow… cannot add link for blizzards own site now. battle dot net. they use to have it whitelisted. how strange. never mind its the name of the windows process itself.

3

I already tried checked and even restarted the whole system and I still get the same message

4

ok, here is a post off the old forums for you to look at.
https://eu.battle.net/forums/en/heroes/topic/17620101919#post-6

5

So it fixed it’s self overnight and now it works properly. Thanks again for help

6

Still broken here, for the past few days and multiple machine reboots, on both Mac and PC. :frowning:

[Edited by Blizzard] This thread has been inactive for some time. Please be mindful of resurrecting older threads. A new or more recent thread can be created to continue the discussion. Locking this thread.