Unplayable lag,

Technical Support
1

This started literally about 2/3 days ago. Opened HOTS, started a match and it was lagging incredibly. Reloaded the game - nothing , checked my internet connection - perfectly fine. The only thing that fixed it was uninstalling and installing the game. No lag, nothing, until… I turned my PC off and turned it back on to play the next day. Same lag again. Lags even against AI. Reinstalled the game, lag is gone, until the next day again… I can’t keep reinstalling the game every single time when I want to play. Help?

2

Hey there,

Next time the lag happens try resetting the game settings through the Battle.net app to see if that helps.

You may also want to try doing a clean reinstall of the graphics drivers.

Reinstalling the game will also reorganize the data files on the storage drive the game is installed on, but that shouldn’t usually help with performance or connection “lag”. So it is definitely strange that reinstalling has helped. Try running a scandisk on the drive to see if that shows any errors.

3

Thanks for your time to reply,

I’ve tried your suggestions and unfortunately, non of them fixed the issue I’m having.
I’ve reset the game settings, done a clean graphics drivers install, and scandisk didn’t find any errors.

Something happens when I turn my PC off/on, but I just can’t figure out what, that would affect the game in such a way.

4

It might be some other software running on the PC which is conflicting with the game, or using system resources somehow. Try rebooting using Selective Startup and see if that prevents the lag from happening.

  1. Press Windows Key + R .
  2. Type msconfig and press Enter .
  3. Select Selective startup and uncheck Load startup items .
  4. Select the Services tab.
  5. Check Hide all Microsoft services .
    Note : Skipping this step may prevent your computer from rebooting correctly.
  6. Click Disable all .
  7. Click Apply then click OK .
  8. Click Restart
5

There does seem to be " more extreme " input lag even in servers I normally play in. It definitely doesn’t feel as smooth of gameplay as before the patch.

(drivers updated cpui7 gpu3070)

6

Me and my friend are having similar issues. (in different areas of the same city)

The lag is very “spiky” .

This started happening this week. I get extreme spikes where the game is frozen then after a few seconds the game is “catching up” to what happened. Sometimes i get a brief disconnect.

This was observed on two separate computers of mine as well as with my friend on the other side of town… so it is unlikely it’s from our end.
Also it only started recently.

7

i also had some extreme lag spikes starting mid game recently.
Problem was solved when i completely closed battlenet app in the background.
the App opended like 12 instances of update agent or whatnot and used a sh1tton of recources. closing it instantly relieven the game of any inconveniences and i could play like normal afterwards.

alwas closing the app when starting the game and no issues since then.

8

ahh yeah makes sense cause i also am getting kicked from overwatch mid-game.

hopefully we have a workaround at least for now.

9

TRACEROUTE:
traceroute to 5.163.155.249 (5.163.155.249), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.912 ms 1.422 ms 2.309 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.444 ms 0.451 ms 0.449 ms
4 137.221.78.46 (137.221.78.46) 188.064 ms 188.092 ms 188.098 ms
5 137.221.65.74 (137.221.65.74) 1601.519 ms 1601.540 ms 1601.541 ms
6 137.221.78.32 (137.221.78.32) 0.915 ms 1.006 ms 0.991 ms
7 80.249.215.55 (80.249.215.55) 67.205 ms 67.264 ms 67.250 ms
8 * * *
9 * * *
10 * * *
11 5.163.155.249 (5.163.155.249) 80.640 ms 80.498 ms 80.589 ms

02/03/2023 18:59:14 UTC

PING:
PING 5.163.155.249 (5.163.155.249) 56(84) bytes of data.
64 bytes from 5.163.155.249: icmp_seq=1 ttl=54 time=80.5 ms
64 bytes from 5.163.155.249: icmp_seq=2 ttl=54 time=82.4 ms
64 bytes from 5.163.155.249: icmp_seq=3 ttl=54 time=81.2 ms
64 bytes from 5.163.155.249: icmp_seq=4 ttl=54 time=79.7 ms

— 5.163.155.249 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 79.767/80.985/82.467/1.034 ms

02/03/2023 18:59:14 UTC

MTR:
Start: Thu Mar 2 18:59:17 2023
HOST: ams1b-admin-looking-glass-back01 Loss% Snt Last Avg Best Wrst StDev
1.|-- Blizzard 30.0% 10 1094. 456.4 0.7 2095. 829.7
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 30.0% 10 911.1 403.7 0.2 1913. 747.1
4.|-- 137.221.78.68 30.0% 10 1310. 652.2 31.8 2312. 852.6
5.|-- 137.221.65.156 30.0% 10 729.4 384.5 0.8 1731. 651.5
6.|-- 137.221.78.32 30.0% 10 638.9 332.4 1.0 1640. 622.9
7.|-- 80.249.215.55 50.0% 10 66.9 68.6 66.9 75.0 3.5
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 5.163.155.249 50.0% 10 81.2 81.4 81.2 82.0 0.0

02/03/2023 18:59:17 UTC

10

MTR:
Start: Fri Mar 3 10:58:33 2023
HOST: ams1a-admin-looking-glass-back01 Loss% Snt Last Avg Best Wrst StDev
1.|-- Blizzard 60.0% 10 280.5 288.6 280.5 301.3 9.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.5 0.5 0.3 0.7 0.0
4.|-- 137.221.78.46 0.0% 10 633.6 340.0 56.5 664.8 238.6
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.78.32 0.0% 10 1.0 6.0 0.9 31.7 10.7
7.|-- 80.249.215.55 0.0% 10 87.0 73.1 67.0 88.7 8.3
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 5.163.155.249 0.0% 10 81.0 80.9 80.2 81.5 0.0

03/03/2023 10:58:33 UTC

11

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