Unable to connect to Game

Thank you for your reports, everyone! We’re currently investigating the connection issues in heroes. If the following can be provided to help our investigation.

These tests can be posted using the (~~~~), it should look like so:

~~~~
WinMTR
~~~~
1 Like

Same issue here. I also suspect it was a patch issue.

ISP: TekSavvy
Region: NA - Toronto, ON.
Looking GLass results:

TRACEROUTE:
traceroute to 192.0.192.252 (192.0.192.252), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  3.069 ms  3.056 ms  3.062 ms
 2  * * *
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


04/12/2018 22:42:16 UTC
--------------------

MTR:
Start: Tue Dec  4 22:42:16 2018 Blizzard  1.|-- Blizzard    0.0%    10    0.2   0.3   0.2   0.3   0.0
  2.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0


04/12/2018 22:42:16 UTC
~~~~

Win MTR:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  137 |  137 |    0 |    4 |   94 |    2 |
|                           67.231.222.46 -    0 |  137 |  137 |    9 |   29 |  171 |  154 |
|         104-195-128-42.cpe.teksavvy.com -    0 |  137 |  137 |    8 |   26 |  172 |  103 |
|         104-195-128-41.cpe.teksavvy.com -    0 |  137 |  137 |    9 |   29 |  186 |  186 |
|            ae4-0-bdr01-tor.teksavvy.com -    0 |  137 |  137 |    8 |   28 |  177 |  127 |
|           ae8-0-bdr01-tor2.teksavvy.com -    0 |  137 |  137 |    8 |   31 |  168 |  154 |
|                  toro-b1-link.telia.net -    0 |  137 |  137 |    9 |   27 |  168 |  112 |
|                  chi-b21-link.telia.net -    0 |  137 |  137 |   18 |   41 |  233 |  180 |
|  blizzard-ic-322962-chi-b21.c.telia.net -    0 |  137 |  137 |   19 |   41 |  234 |  177 |
|              ae1-br02-eqch2.as57976.net -    0 |  137 |  137 |   69 |   91 |  233 |  179 |
|         et-0-0-3-br02-eqla1.as57976.net -    0 |  137 |  137 |   69 |   92 |  236 |  182 |
|              be2-pe02-eqla1.as57976.net -    0 |  137 |  137 |   67 |   88 |  236 |  181 |
|        lax-eqla1-ia-bons-03.as57976.net -    0 |  137 |  137 |   69 |   87 |  236 |  182 |
|                   No response from host -  100 |   28 |    0 |    0 |    0 |    0 |    0 |
|                            24.105.28.10 -    0 |  137 |  137 |   69 |   86 |  237 |  177 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
~~~~
TRACEROUTE:
traceroute to 96.230.248.249 (96.230.248.249), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  1.405 ms  1.403 ms  1.481 ms Blizzard(24.105.18.2)  1.670 ms  1.777 ms  1.807 ms
 3  137.221.105.10 (137.221.105.10)  1.783 ms  1.930 ms  1.943 ms
 4  137.221.66.20 (137.221.66.20)  1.590 ms  1.772 ms  1.783 ms
 5  137.221.83.68 (137.221.83.68)  7.143 ms  7.165 ms  7.172 ms
 6  137.221.65.68 (137.221.65.68)  7.177 ms  6.194 ms  6.183 ms
 7  137.221.68.32 (137.221.68.32)  6.345 ms  6.362 ms  5.845 ms
 8  213.248.78.166 (213.248.78.166)  5.994 ms  6.033 ms  6.168 ms
 9  xe-5-3-2.BR3.LAX15.ALTER.NET (152.179.21.77)  5.734 ms  5.732 ms  5.711 ms
10  * * *
11  ae204-0.BSTNMA-VFTTP-307.verizon-gni.net (100.41.214.65)  66.602 ms  66.696 ms  67.395 ms
12  * * *
13  * * *
14  * * *
15  * * *


04/12/2018 22:49:14 UTC
--------------------

MTR:
Start: Tue Dec  4 22:49:14 2018 Blizzard  1.|-- Blizzard                              0.0%    10    0.2   0.3   0.2   0.5   0.0 Blizzard      0.0%    10    0.8   1.6   0.5  10.3   3.0
  3.|-- 137.221.105.10                            0.0%    10    0.7   0.7   0.4   1.0   0.0
  4.|-- 137.221.66.20                             0.0%    10    0.7   0.7   0.6   0.7   0.0
  5.|-- 137.221.83.68                             0.0%    10    5.8   5.9   5.6   6.1   0.0
  6.|-- 137.221.65.68                             0.0%    10    5.9   8.4   5.5  32.0   8.3
  7.|-- 137.221.68.32                             0.0%    10    5.7   7.2   5.5  20.4   4.6
  8.|-- 213.248.78.166                            0.0%    10    7.2   6.3   5.6   7.2   0.3
  9.|-- xe-5-3-2.BR3.LAX15.ALTER.NET              0.0%    10    5.6   5.6   5.3   5.9   0.0
 10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ae204-0.BSTNMA-VFTTP-307.verizon-gni.net  0.0%    10   66.8  66.9  66.6  68.4   0.3
 12.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


04/12/2018 22:49:14 UTC
--------------------

I am having the same issue with Rogers internet just outside of Toronto. I have not been able to login since yesterday afternoon

My data!

  • ISP: Comcast
  • Region: USWest
Looking Glass Test
TRACEROUTE:
traceroute to 76.121.174.85 (76.121.174.85), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.239 ms  0.246 ms  0.415 ms
 2  * * *
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


04/12/2018 22:44:30 UTC
--------------------

MTR:
Start: Tue Dec  4 22:44:30 2018 Blizzard  1.|-- Blizzard    0.0%    10    0.3   0.5   0.3   1.1   0.0
  2.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0


04/12/2018 22:44:30 UTC
--------------------
WinMTR Test
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   12 |   12 |    0 |    1 |    4 |    2 |
|                          96.120.102.113 -    0 |   12 |   12 |   10 |   14 |   19 |   15 |
|po-108-rur202.burien.wa.seattle.comcast.net -    0 |   12 |   12 |   10 |   14 |   20 |   11 |
|be-221-ar01.seattle.wa.seattle.comcast.net -    0 |   12 |   12 |   15 |   16 |   26 |   15 |
|be-33650-cr01.seattle.wa.ibone.comcast.net -    0 |   12 |   12 |   15 |   19 |   27 |   17 |
|be-10846-pe01.seattle.wa.ibone.comcast.net -    0 |   12 |   12 |   10 |   15 |   23 |   11 |
|                          66.208.229.226 -    0 |   12 |   12 |   14 |   16 |   26 |   21 |
|              ae1-br01-eqse2.as57976.net -    0 |   12 |   12 |   36 |   42 |   69 |   69 |
|       xe-0-0-0-1-br01-eqsv5.as57976.net -    0 |   12 |   12 |   37 |   43 |   82 |   38 |
|       xe-0-0-1-1-br02-eqla1.as57976.net -    0 |   12 |   12 |   37 |   41 |   64 |   38 |
|              be2-pe01-eqla1.as57976.net -    0 |   12 |   12 |   36 |   38 |   42 |   37 |
|                           24.105.30.129 -    0 |   12 |   12 |   36 |   41 |   47 |   41 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

IP Address: 76.121.174.85
My IP address was obtained from the Looking Glass Test website as the provided battle net link didn’t work.

Region: NA

traceroute to 73.99.89.112 (73.99.89.112), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.264 ms  0.278 ms  0.276 ms Blizzard(24.105.18.2)  0.606 ms  0.906 ms  0.929 ms
 3  137.221.105.10 (137.221.105.10)  0.558 ms  0.907 ms  0.930 ms
 4  137.221.66.20 (137.221.66.20)  0.594 ms  0.602 ms  0.845 ms
 5  137.221.83.68 (137.221.83.68)  35.068 ms  35.102 ms  35.112 ms
 6  137.221.65.68 (137.221.65.68)  5.708 ms  5.681 ms  5.679 ms
 7  137.221.68.32 (137.221.68.32)  5.942 ms  5.965 ms  5.596 ms
 8  te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net (50.242.151.165)  5.813 ms  5.940 ms  5.965 ms
 9  be-11587-cr02.losangeles.ca.ibone.comcast.net (68.86.83.17)  7.178 ms  7.232 ms  6.671 ms
10  be-11523-cr01.houston.tx.ibone.comcast.net (68.86.87.174)  58.466 ms  58.798 ms  58.408 ms
11  be-11423-cr02.56marietta.ga.ibone.comcast.net (68.86.85.21)  59.629 ms  59.397 ms  59.351 ms
12  ae-4-ar02.staplesmllrd.va.richmond.comcast.net (68.86.94.30)  70.049 ms  69.944 ms  70.085 ms
13  ae-1-ar02.charlvilleco.va.richmond.comcast.net (162.151.59.33)  59.247 ms  59.297 ms  59.314 ms
14  * * *
15  * * *


04/12/2018 22:52:35 UTC
--------------------

PING:
PING 73.99.89.112 (73.99.89.112) 56(84) bytes of data.
64 bytes from 73.99.89.112: icmp_seq=1 ttl=51 time=164 ms
64 bytes from 73.99.89.112: icmp_seq=2 ttl=51 time=192 ms
64 bytes from 73.99.89.112: icmp_seq=3 ttl=51 time=113 ms
64 bytes from 73.99.89.112: icmp_seq=4 ttl=51 time=241 ms

--- 73.99.89.112 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 113.212/177.859/241.139/46.241 ms


04/12/2018 22:52:35 UTC
--------------------

MTR:
Start: Tue Dec  4 22:52:35 2018 Blizzard  1.|-- Blizzard                                        0.0%    10    0.3   0.3   0.2   0.4   0.0 Blizzard                0.0%    10    0.5   0.6   0.5   1.1   0.0
  3.|-- 137.221.105.10                                      0.0%    10    0.7   0.6   0.5   0.8   0.0
  4.|-- 137.221.66.20                                       0.0%    10    0.6   0.7   0.6   0.9   0.0
  5.|-- 137.221.83.68                                       0.0%    10    5.8   8.3   5.7  30.1   7.6
  6.|-- 137.221.65.68                                       0.0%    10    8.8   9.2   5.7  35.6   9.3
  7.|-- 137.221.68.32                                       0.0%    10    5.6   5.6   5.4   5.8   0.0
  8.|-- te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net  0.0%    10    5.8   5.7   5.6   5.8   0.0
  9.|-- be-11587-cr02.losangeles.ca.ibone.comcast.net       0.0%    10    6.8   6.9   6.3   7.6   0.0
 10.|-- be-11523-cr01.houston.tx.ibone.comcast.net          0.0%    10   59.5  58.6  57.7  59.8   0.5
 11.|-- be-11423-cr02.56marietta.ga.ibone.comcast.net       0.0%    10   60.0  58.7  57.9  60.0   0.5
 12.|-- ae-4-ar02.staplesmllrd.va.richmond.comcast.net      0.0%    10   70.3  71.1  69.9  75.9   2.0
 13.|-- ae-1-ar02.charlvilleco.va.richmond.comcast.net      0.0%    10   59.4  62.1  59.3  85.6   8.3
 14.|-- ???                                                100.0    10    0.0   0.0   0.0   0.0   0.0


04/12/2018 22:52:35 UTC
--------------------

Did you try to log in last night at all? Yesterday afternoon there were some problems with the authentication servers, but they resolved last night and now today there is a different problem.

Unable to log in as well.

  • ISP: COX
  • Region: Midwest

TRACEROUTE:
traceroute to 72.209.138.140 (72.209.138.140), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.297 ms 0.302 ms 0.307 ms Blizzard(24.105.18.2) 1.187 ms 1.193 ms 1.197 ms
3 137.221.105.14 (137.221.105.14) 0.961 ms 1.124 ms 1.130 ms
4 137.221.66.22 (137.221.66.22) 0.988 ms 1.012 ms 1.032 ms
5 137.221.83.68 (137.221.83.68) 6.787 ms 6.811 ms 6.816 ms
6 137.221.65.68 (137.221.65.68) 5.775 ms 6.606 ms 6.578 ms
7 137.221.68.32 (137.221.68.32) 6.473 ms 6.514 ms 6.522 ms
8 70.191.61.9 (70.191.61.9) 6.475 ms 6.475 ms 6.486 ms
9 68.1.5.1 (68.1.5.1) 49.134 ms 48.283 ms 48.254 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

04/12/2018 22:51:39 UTC

PING:
PING 72.209.138.140 (72.209.138.140) 56(84) bytes of data.

— 72.209.138.140 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

04/12/2018 22:51:39 UTC

MTR:
Start: Tue Dec 4 22:51:39 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.5 0.0 Blizzard 0.0% 10 0.5 1.3 0.5 7.8 2.2
3.|-- 137.221.105.14 0.0% 10 0.6 0.8 0.6 2.4 0.3
4.|-- 137.221.66.22 0.0% 10 1.0 1.7 0.7 7.2 2.1
5.|-- 137.221.83.68 0.0% 10 5.8 17.7 5.8 112.3 33.4
6.|-- 137.221.65.68 0.0% 10 5.9 5.8 5.7 5.9 0.0
7.|-- 137.221.68.32 0.0% 10 5.7 5.8 5.5 6.2 0.0
8.|-- 70.191.61.9 0.0% 10 5.5 5.6 5.4 5.9 0.0
9.|-- 68.1.5.1 0.0% 10 58.4 52.5 48.1 59.1 4.6
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

04/12/2018 22:51:39 UTC

ISP: AT&T
Region: NA
Looking Glass:

TRACEROUTE:
traceroute to 99.8.21.9 (99.8.21.9), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  3.005 ms  2.965 ms  2.965 ms Blizzard(24.105.18.2)  2.901 ms  2.918 ms  2.921 ms
 3  137.221.105.14 (137.221.105.14)  2.977 ms  2.980 ms  2.985 ms
 4  137.221.66.18 (137.221.66.18)  2.935 ms  2.939 ms  2.942 ms
 5  137.221.83.66 (137.221.83.66)  7.654 ms  7.715 ms  7.720 ms
 6  137.221.65.68 (137.221.65.68)  7.724 ms  6.696 ms  6.837 ms
 7  137.221.68.32 (137.221.68.32)  6.485 ms  5.824 ms  5.823 ms
 8  12.245.64.9 (12.245.64.9)  7.423 ms  7.419 ms  7.417 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  71.152.198.18 (71.152.198.18)  51.539 ms  51.702 ms  51.860 ms


04/12/2018 22:52:51 UTC
--------------------

MTR:
Start: Tue Dec  4 22:52:51 2018 Blizzard  1.|-- Blizzard                         0.0%    10    0.2   0.3   0.2   0.4   0.0 Blizzard 0.0%    10    0.6   0.6   0.5   0.8   0.0
  3.|-- 137.221.105.14                       0.0%    10    0.6   0.7   0.6   0.9   0.0
  4.|-- 137.221.66.18                        0.0%    10    0.6   0.6   0.5   0.7   0.0
  5.|-- 137.221.83.66                        0.0%    10    5.8   6.1   5.7   9.1   0.8
  6.|-- 137.221.65.68                        0.0%    10    5.7   9.7   5.7  42.8  11.6
  7.|-- 137.221.68.32                        0.0%    10    5.6   5.8   5.5   6.2   0.0
  8.|-- 12.245.64.9                          0.0%    10    5.8   5.8   5.6   6.2   0.0
  9.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- 71.152.198.18                        0.0%    10   51.1  51.0  50.9  51.1   0.0
 16.|-- ???                                  0.0%     0    0.0   0.0   0.0   0.0   0.0


04/12/2018 22:52:51 UTC
--------------------

I have tried logging in in multiple locations and still get the same sequence of errors

  1. Authentication failed invalid credentials
  2. Disconnected from Blizzard Services
  3. Occasionally tells me I cannot login since I am currently logged in on another computer (Which is false)

Also tried changing e-mail and password.

i hope this gets solved soon id like to play XD

3 Likes

I tried early in the night I believe and it still wasnt working. Also I just tried and I can log into Asia, Eu and PTR with no problems but not Americas.

ISP: Frontier
Region: NA | Florida
Looking Glass:

TRACEROUTE:
traceroute to 47.205.232.53 (47.205.232.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.678 ms 0.671 ms 0.681 ms Blizzard(24.105.18.2) 4.154 ms 4.255 ms 4.295 ms
3 137.221.105.10 (137.221.105.10) 4.195 ms 4.254 ms 4.279 ms
4 137.221.66.20 (137.221.66.20) 4.184 ms 4.176 ms 4.217 ms
5 137.221.83.68 (137.221.83.68) 6.378 ms 6.408 ms 6.419 ms
6 137.221.65.68 (137.221.65.68) 6.316 ms 5.867 ms 5.882 ms
7 137.221.68.32 (137.221.68.32) 5.592 ms 5.553 ms 5.826 ms
8 12.245.64.9 (12.245.64.9) 5.837 ms 5.848 ms 6.116 ms
9 cr86.la2ca.ip.att. net (12.122.104.78) 58.081 ms 58.150 ms 57.656 ms
10 cr2.dlstx.ip.att. net (12.122.2.81) 62.308 ms 62.323 ms 61.850 ms
11 dlstx21crs.ip.att. net (12.122.1.209) 60.150 ms 59.707 ms 59.122 ms
12 12.122.2.198 (12.122.2.198) 62.731 ms 62.286 ms 60.267 ms
13 12.122.28.150 (12.122.28.150) 60.979 ms 59.702 ms 59.690 ms
14 cr2.ormfl.ip.att. net (12.122.5.186) 65.481 ms 62.249 ms 62.263 ms
15 fldfl81crs.ip.att. net (12.123.6.49) 65.090 ms 61.764 ms 61.755 ms

PING:
PING 47.205.232.53 (47.205.232.53) 56(84) bytes of data.
64 bytes from 47.205.232.53: icmp_seq=1 ttl=50 time=70.7 ms
64 bytes from 47.205.232.53: icmp_seq=2 ttl=50 time=74.2 ms
64 bytes from 47.205.232.53: icmp_seq=3 ttl=50 time=70.2 ms
64 bytes from 47.205.232.53: icmp_seq=4 ttl=50 time=73.6 ms
— 47.205.232.53 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2997ms
rtt min/avg/max/mdev = 70.244/72.213/74.230/1.770 ms

MTR:
Start: Tue Dec 4 22:45:41 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.6 0.2 3.6 0.8 Blizzard 0.0% 10 0.7 0.7 0.5 0.9 0.0
3.|-- 137.221.105.10 0.0% 10 0.7 0.7 0.6 0.9 0.0
4.|-- 137.221.66.20 0.0% 10 0.6 0.8 0.6 1.1 0.0
5.|-- 137.221.83.68 0.0% 10 5.8 9.3 5.7 40.6 11.0
6.|-- 137.221.65.68 0.0% 10 6.3 21.4 5.9 98.3 31.6
7.|-- 137.221.68.32 0.0% 10 5.7 5.8 5.5 6.5 0.0
8.|-- 12.245.64.9 0.0% 10 5.8 5.9 5.7 6.2 0.0
9.|-- cr86.la2ca.ip.att. net 0.0% 10 59.7 62.0 58.1 73.0 4.4
10.|-- cr2.dlstx.ip.att. net 0.0% 10 57.8 61.1 57.8 65.0 2.4
11.|-- dlstx21crs.ip.att. net 0.0% 10 73.4 62.0 58.1 73.4 4.3
12.|-- 12.122.2.198 0.0% 10 61.0 60.5 57.2 64.9 2.5
13.|-- 12.122.28.150 0.0% 10 59.7 60.2 58.5 62.1 1.2
14.|-- cr2.ormfl.ip.att. net 0.0% 10 60.6 62.1 59.2 65.0 2.1
15.|-- fldfl81crs.ip.att. net 0.0% 10 63.6 61.9 59.0 65.7 2.4
16.|-- ggr2.cgcil.ip.att. net 0.0% 10 58.2 58.3 58.2 58.6 0.0
17.|-- 12.247.217.6 0.0% 10 59.5 59.0 58.9 59.5 0.0
18.|-- ae4—0.scr01.mias.fl.frontiernet.net 0.0% 10 58.4 58.6 58.3 60.4 0.6
19.|-- be10—0.lcr21.tamp.fl.frontiernet.net 0.0% 10 63.9 67.3 63.9 70.8 2.2
20.|-- Blizzard 0.0% 10 71.2 66.5 65.6 71.2 1.7
21.|-- 47.205.232.53 0.0% 10 71.8 71.6 69.7 74.1 1.5

PING:
PING 104.173.232.213 (104.173.232.213) 56(84) bytes of data.
64 bytes from 104.173.232.213: icmp_seq=1 ttl=51 time=226 ms
64 bytes from 104.173.232.213: icmp_seq=2 ttl=51 time=252 ms
64 bytes from 104.173.232.213: icmp_seq=3 ttl=51 time=188 ms
64 bytes from 104.173.232.213: icmp_seq=4 ttl=51 time=250 ms

— 104.173.232.213 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 188.080/229.542/252.537/26.041 ms

04/12/2018 23:15:25 UTC

TRACEROUTE:
traceroute to 104.173.232.213 (104.173.232.213), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.938 ms 0.929 ms 0.914 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 cpe-104-173-232-213.socal.res.rr. com (104.173.232.213) 227.835 ms 227.806 ms 227.805 ms

04/12/2018 23:15:25 UTC

MTR:
Start: Tue Dec 4 23:15:25 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

04/12/2018 23:15:25 UTC

just tried logging in again and got right in no problems…

Thank you, everyone and your report Restnpieces! How are things looking now?

2 Likes

I’m on now, thanks for the support!

working great now! Thanks so much for the help!

ISP: SPECTRUM
REGION: AMERICAS

TRACEROUTE:
traceroute to 70.120.14.253 (70.120.14.253), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.351 ms  0.349 ms  0.348 ms Blizzard(24.105.18.2)  0.868 ms  0.933 ms  0.998 ms
 3  137.221.105.10 (137.221.105.10)  0.615 ms  0.677 ms  0.806 ms
 4  137.221.66.20 (137.221.66.20)  0.575 ms  0.756 ms  0.817 ms
 5  137.221.83.68 (137.221.83.68)  7.957 ms  7.962 ms  7.968 ms
 6  137.221.65.68 (137.221.65.68)  7.934 ms  5.953 ms  5.927 ms
 7  137.221.68.32 (137.221.68.32)  5.628 ms  5.629 ms  5.864 ms
 8  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  5.515 ms  5.536 ms  5.538 ms
 9  bu-ether17.tustca4200w-bcr00.tbone.rr.com (107.14.19.55)  39.694 ms  37.956 ms  37.929 ms
10  bu-ether16.dllstx976iw-bcr00.tbone.rr.com (66.109.6.1)  42.106 ms  39.818 ms  39.824 ms
11  agg1.dllatxl301r.texas.rr.com (66.109.6.89)  37.839 ms  37.864 ms  37.311 ms
12  agg1.snantxvy01r.texas.rr.com (24.175.32.147)  41.808 ms  42.286 ms  42.285 ms
13  agg1.snaptx1902r.texas.rr.com (24.175.32.169)  42.356 ms  42.368 ms  42.439 ms
14  agg1.snaxtx4002h.texas.rr.com (24.175.33.77)  63.287 ms  53.916 ms  53.860 ms
15  tge7-0.snaxtx4002m.satx.rr.com (24.28.133.46)  42.890 ms  42.482 ms  42.521 ms


05/12/2018 02:34:31 UTC
--------------------

PING:
PING 70.120.14.253 (70.120.14.253) 56(84) bytes of data.

--- 70.120.14.253 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



05/12/2018 02:34:31 UTC
--------------------

MTR:
Start: Wed Dec  5 02:34:31 2018 Blizzard  1.|-- Blizzard                               0.0%    10    0.2   0.3   0.2   0.3   0.0 Blizzard       0.0%    10    0.5   0.5   0.5   0.6   0.0
  3.|-- 137.221.105.10                             0.0%    10    0.8   0.6   0.5   0.8   0.0
  4.|-- 137.221.66.20                              0.0%    10    0.6   0.6   0.5   0.7   0.0
  5.|-- 137.221.83.68                              0.0%    10    5.8   5.9   5.7   7.5   0.5
  6.|-- 137.221.65.68                              0.0%    10   11.4  11.4   5.5  56.4  15.9
  7.|-- 137.221.68.32                              0.0%    10    5.5   5.6   5.5   5.9   0.0
  8.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    5.3   5.4   5.2   5.7   0.0
  9.|-- bu-ether17.tustca4200w-bcr00.tbone.rr.com  0.0%    10   38.3  38.4  35.2  40.9   2.2
 10.|-- bu-ether16.dllstx976iw-bcr00.tbone.rr.com  0.0%    10   38.2  38.3  35.4  40.8   1.8
 11.|-- agg1.dllatxl301r.texas.rr.com              0.0%    10   38.8  39.4  35.8  45.6   2.9
 12.|-- agg1.snantxvy01r.texas.rr.com              0.0%    10   41.9  41.9  41.8  42.1   0.0
 13.|-- agg1.snaptx1902r.texas.rr.com              0.0%    10   43.4  42.3  42.1  43.4   0.3
 14.|-- agg1.snaxtx4002h.texas.rr.com              0.0%    10   57.1  61.0  54.9  85.2   9.0
 15.|-- tge7-0.snaxtx4002m.satx.rr.com            30.0%    10   43.0  44.2  42.3  53.2   3.9
 16.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


05/12/2018 02:34:31 UTC
--------------------

Can log in but I lose connection and no play modes become available.