I think they are allowed to talk about whatever they want , but I think they are avoiding confrontation about a few things. I actually would love to see someone taking up the harder talk. It shows that they care about the community.
I think we all want to work to make this game better for everyone. Most people act out of interest to everyone and not just the individual player. But without any of them responding to what we considering major issues. We are slowly losing hope. (Yes I speak as a we because its happening. when you see the other topic a lot of long time forum users who are usually positive are responding badly in this next thread)
https://us.forums.blizzard.com/en/heroes/t/blizzard-one-of-the-worst-gaming-companies-today/34152?u=harbinger-21721