Stuttering in game, high ping and packet loss to EU server

Technical Support
1

I have stuttering in game with Fresh Win 10 install, drivers up to date. Hooked directly to modem via Wire. Try mode is fine, so I’m guessing it’s network related.

Ping to 37.244.24.131 seems high, with packet loss between 20-70% (never 0). Is this a problem on my end (My ISP?) Or Blizzard?

Thanks!

TRACEROUTE:
traceroute to 95.34.104.79 (95.34.104.79), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.241 ms 0.239 ms 0.238 ms
2 37.244.24.131 (37.244.24.131) 298.010 ms 298.192 ms 298.255 ms
3 Blizzard Blizzard 0.660 ms 0.751 ms 0.821 ms
4 137.221.66.40 (137.221.66.40) 0.372 ms 0.385 ms 0.384 ms
5 137.221.78.46 (137.221.78.46) 7.535 ms 7.546 ms 7.546 ms
6 * * *
7 137.221.78.32 (137.221.78.32) 1.090 ms 1.079 ms 1.447 ms
8 (80.249.209.192) 0.893 ms 0.957 ms 0.964 ms
9 (146.172.105.37) 24.765 ms 24.641 ms 24.586 ms
10 (146.172.23.89) 24.760 ms 24.787 ms 24.782 ms
11 (146.172.22.165) 24.835 ms 24.859 ms 24.850 ms
12 (146.172.98.138) 24.293 ms 24.217 ms 24.238 ms
13 62.92.86.182 (62.92.86.182) 24.239 ms 24.170 ms 24.178 ms
14 195.134.39.254 (195.134.39.254) 24.808 ms 24.816 ms 24.879 ms
15 (95.34.104.79) 25.082 ms 25.422 ms 24.784 ms

13/04/2021 20:29:13 UTC

MTR:
Start: Tue Apr 13 20:29:13 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 30.0% 10 304.4 298.7 277.2 319.2 16.9
3.|-- Blizzard 0.0% 10 0.7 0.8 0.5 0.9 0.0
4.|-- 137.221.66.40 0.0% 10 0.4 1.9 0.4 14.9 4.5
5.|-- 137.221.78.46 0.0% 10 0.9 92.0 0.9 567.4 179.3
6.|-- 137.221.65.74 0.0% 10 416.1 2468. 416.1 5148. 1565.4
7.|-- 137.221.78.32 0.0% 10 60.1 7.7 1.0 60.1 18.5
8.|-- ti9000b400.ti.telenor 0.0% 10 1.5 1.0 0.8 1.5 0.0
9.|-- ti3003c400-ae13-0.ti.telenor 0.0% 10 25.1 28.3 24.7 57.6 10.3
10.|-- ti0016c360-ae15-0.ti.telenor 0.0% 10 24.8 25.8 24.7 34.4 3.0
11.|-- ti0300c360-ae82-0.ti.telenor 0.0% 10 24.8 26.4 24.6 39.6 4.6
12.|-- ti0036a400-ae1-0.ti.telenor 0.0% 10 24.7 24.5 24.3 25.4 0.0
13.|-- 62.92.86.182 0.0% 10 24.4 24.3 24.2 24.4 0.0
14.|-- 195.134.39.254 0.0% 10 25.0 25.2 24.7 26.6 0.5
15.|-- 79.104.34.95.customer.cdi 0.0% 10 25.0 25.2 24.7 27.7 0.8

13/04/2021 20:29:13 UTC

2

Hey Discokatt,

37.244.24.131 is configured to give less priority to test packets which causes the packet loss and high latency that shows up in tests.

Can you try running a WinMTR instead and post that?

  1. Download WinMTR
  2. Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.
  3. Open the new folder that was created, then open the WinMTR_x64 folder.
  4. Right-click on the WinMTR application and select “Run as administrator”.
  5. Type the IP address 185.60.112.157 in the “Host” field.
  6. Click on “Start” and then launch the game. Allow the test to run for at least 10 minutes or at least the duration of a match. Click on “Stop” when you’re done playing after you have experienced the latency or connection issue.
  7. Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.
3

Thank you for your reply! WinMTR below:

| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
10.0.0.138 - 0 761 761 0 1 12 2
sw001246.cdi.no - 0 761 761 1 5 592 2
195.134.39.253 - 0 761 761 0 1 10 2
ti0036a400-ae12-200.ti.telenor.ne - 0 761 761 0 4 79 2
ti0300c360-ae40-0.ti.telenor.ne - 0 761 761 8 10 38 10
ti3163c360-ae8-0.ti.telenor.ne - 0 762 762 8 9 39 9
ti3001b400-ae3-0.ti.telenor.ne - 0 761 761 8 9 38 8
netnod-ix-ge-b-sth-1500.blizzard.c - 0 761 761 9 13 94 10
ae1-br01-eqsk1.as57976.ne - 0 760 760 22 36 1318 23
et-0-0-3-br01-eqam1.as57976.ne - 7 530 493 25 467 4619 26
137.221.65.75 - 5 617 589 25 192 4398 26
137.221.78.51 - 0 761 761 24 29 167 26
185.60.112.157 - 0 761 761 22 23 33 23
__________________________________________ ______ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Run 2:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.138 - 0 | 1187 | 1187 | 0 | 0 | 14 | 14 |

| sw001246.cdi.no - 0 | 1187 | 1187 | 1 | 5 | 513 | 1 |

| 195.134.39.253 - 0 | 1188 | 1188 | 0 | 1 | 10 | 1 |

| ti0036a400-ae12-200.ti.telenor.ne - 0 | 1187 | 1187 | 0 | 4 | 169 | 78 |

| ti0300c360-ae40-0.ti.telenor.ne - 0 | 1187 | 1187 | 8 | 8 | 35 | 34 |

| ti3163c360-ae8-0.ti.telenor.ne - 0 | 1187 | 1187 | 8 | 9 | 41 | 8 |

| ti3001b400-ae3-0.ti.telenor.ne - 0 | 1187 | 1187 | 8 | 9 | 36 | 14 |

| netnod-ix-ge-b-sth-1500.blizzard - 0 | 1187 | 1187 | 9 | 13 | 160 | 11 |

| ae1-br01-eqsk1.as57976.ne - 0 | 1186 | 1186 | 22 | 34 | 1585 | 27 |

| et-0-0-3-br01-eqam1.as57976.ne - 2 | 1087 | 1067 | 0 | 103 | 4659 | 25 |

| 137.221.65.75 - 2 | 1119 | 1105 | 25 | 58 | 4820 | 25 |

| 137.221.78.51 - 0 | 1187 | 1187 | 24 | 28 | 155 | 29 |

| 185.60.112.157 - 0 | 1187 | 1187 | 22 | 22 | 29 | 23 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

Both of these WinMTRs look great actually. No packet loss and low latency to the router and at the server.

If you experienced stuttering and connection issues in the match when these tests were running then whatever is causing it isn’t showing up in the connection tests.

Maybe try to see if there’s anything running on the system that might be causing the stuttering. I’d recommend rebooting using Selective Startup and then test it out again.

  1. Press Windows Key+R.
  2. Type msconfig and press Enter.
  3. Select Selective startup and uncheck Load startup items.
  4. Select the Services tab.
  5. Check Hide all Microsoft services.
  6. Note: Skipping this step may prevent your computer from rebooting correctly.
  7. Click Disable all.
  8. Click Apply then click OK.
  9. Click Restart.