I got a brand new Alienware R15, win11pro, crapton of ram, 4090 geforce, SSD, etc. Should easily be able to run HOTS but it stutter lags every 2-3 seconds for about a second.
Overwatch2 and other games run fine with no lag so I know the connection is good and it’s something specific to HOTS. Can you help me track down the culprit? I’m using recommended nvidia settings. I’m pulling about 140 mbps down 11mbps up, with 62 ping. Bandwidth is good.
I downloaded WinMTR but not sure what IP to hit. Not sure what other diag tools I should run for finding the issue.
I’ve tried low resolution with low settings and it still happens. I know it’s a brand new graphics card so maybe that’s part of the problem?
Do you have fps limit on? Either vertical sync or a hard limit.
There may be many reasons but the game can tax hardware causing self defense to kick in.
I also ran across similar behavior when I was leaving a browser open and it decided to load so many advertisements that it eventually suffocated everything else. 14 GB, quite the feat. Also took a while to close. That’s easy to check by having task manager open. You can also keep it open to check its advanced views after the fact.
I had this issue YEARS ago. Had an alienware back then too (And I will NEVER get another one). Again, only happened in this game. I don’t remember what the solution was, nor can I look it up since it was on the old forums back when this game had actual support.
no browswers open, FPS is synced to some fraction of the monitor. The GPU fan isn’t even kicking on, as the 4090 can handle this without even trying. It’s something else I suspect. What that something else is though … Maybe it’s just the new driver for the 4090, or some network oddity. I’m going to try with audio turned off entirely, maybe it’s voice chat. I dunno. Odd it only happens in HOTS, while overwatch and other games are flawless.
Some games tend to pick up the CPU-GPU, not the dedicated one.
Basically, that’s why I would start with the task manager / resource monitor.
It shows nicely how much your PC is utilised.
Might even be a simple case of antivirus.
(I have noticed that if I don’t play games, the launcher doesn’t update Heroes, so clearly while playing it does something to itself.)
Also, “140 mbps down 11mbps up, with 62 ping” - is that a speed test or constant traffic? For the latter it’s quite significant. 62 is already not great. Try to ensure a scenario where you have zero traffic prior to starting the match.
I guess there is a fancy thread somewhere with general tips, didn’t find at first glance.
It’s not the bandwidth, my cruddy4 year old alienware laptop plays HOTS on the same network just fine.
It’s a weird stuttering. literally a second or 2 lag, every 5-15 seconds. Looking at task manager and the computer is barely breaking a sweat. It’s not the CPU or GPU getting pegged, or ram running low.
I suspect it’s a driver thing with the new 4090, or something else. I’m starting to feel it isn’t any graphics settings either as I been turning those to lowest and it still happens. Turning off voice chat, etc. I’ll keep going down the reductio path, but figured maybe someone has had a similar issue with HOTS and the 4090s and stutter lag.
I thought maybe it could be the network card in the new machine but it plays Overwatch and other games perfectly. The GeForce 4090 is probably the newest most untested thing in this new rig, with newly written drivers, so I am leaning toward that being the culprit.
Usually caused by an unreliable connection between your system and the Blizzard servers. Any sort of packet loss or inconsistent delivery time results in stutter as the client has to pause to wait for the delayed packets to arrive and then fast forward to catch up the time it fell behind.
Most common causes of this…
Using a computer connected to the internet using WIFI or other wireless communication technologies. Although such technologies are reliable enough to allow high speed communication they are not reliable enough to allow guaranteed, consistent latency communication.
Buggy network infrastructure. Network switches and routers sometimes bug out and stop working properly. In this state they might drop packets or randomly add transmission delay. Simply restarting the infrastructure usually fixes it, although this might also be an indication of failing or overloaded infrastructure.
Overloaded backbone network. Somewhere outside your network and between Blizzard’s servers is an overloaded connection. This can add an inconsistent, long, delay to packets and even drop packets out right. Nothing one can really do about this next to contacting your ISP to make them aware of it, the actual solution requires either re-routing traffic through other connections or improving the infrastructure of that connection.
Overloaded internet connection. When your connection is moving data at near its maximum ratted speed, buffers will start to fill up adding latency to transmissions. When buffers are full packets will be dropped. The solution is to use at most 80% of your potential bandwidth.
It’s not the network, the stutter lag is too regular for packet drops and I’m not getting packet drops or latency spikes. Also my network is fine for all other blizzard games like overwatch on this computer, and fine for HOTS on my cruddy laptop on the same network. It’s definitely build related, probably the 4090 card or driver specifically, I just can’t find what it is, and if some setting will be a workaround.
Curious if anyone else out there with 4090s are having issues with HOTS.