Finds a game and the loading bar stops moving(loading into the map where all players have their own loading bars). Forced to restart PC and left game. Couldn’t rejoin, thankfully it was just QM. Tried it on vs AI just to be safe the second time and still doesn’t work. I left it on for like 10-15min hopingit’l just load, but didn’t even budge at all…
Check the logs at Documents\Heroes of the Storm\GameLogs for anything unusual during map loading.
Run support recommended connectivity tests and post results. One can also fail to load into a game if there is an unreliable connection between you and Blizzard.
Thanks for the help! Anything in particular I need to find/delete in that folder? My connection’s fine, it’s pretty fast if I may say.
Look at the log file corresponding to the time you ran Heroes of the Storm and the match failed to load. The logged messages might give some indication as to why load failed, stalled or performed badly.
So you ran the tests and observed 0 packet loss and <=200ms latency with the Heroes of the Storm servers?
Still having this same issue about 1 out of 10 games. What exactly do I need to do?