Random Lag Spikes during gameplay

[Alfie-1948]

I’m having some issues with a new Desktop. I’m currently using a range extender for the internet as I do not have an ethernet cord available to plug. I ran a WinMTR test to see the issues but not sure how to read them and could use some help if possible

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| Linksys07754 - 0 | 1666 | 1666 | 0 | 9 | 134 | 8 |

| 66.103.8.1 - 0 | 1666 | 1666 | 1 | 14 | 197 | 16 |

| 10.63.34.202 - 0 | 1665 | 1665 | 2 | 17 | 1434 | 15 |

| 10.63.34.205 - 0 | 1665 | 1665 | 1 | 17 | 1386 | 14 |

| 10.68.2.65 - 1 | 1661 | 1660 | 2 | 17 | 1450 | 14 |

| 170.250.254.49.hwccustomers.c - 0 | 1665 | 1665 | 2 | 17 | 1418 | 14 |

| 5-1-40.ear3.Miami2.Level3.ne - 100 | 338 | 1 | 22 | 22 | 22 | 22 |

| ae-2-3608.ear7.Chicago2.Level3.ne - 100 | 339 | 3 | 55 | 59 | 64 | 59 |

| BLIZZARD-EN.ear7.Chicago2.Level3.ne - 0 | 1665 | 1665 | 42 | 62 | 1402 | 57 |

| No response from host - 100 | 337 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 337 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 337 | 0 | 0 | 0 | 0 | 0 |

| 137.221.68.79 - 0 | 1665 | 1665 | 72 | 90 | 1496 | 85 |

| lax-eqla1-ia-bons-02.as57976.ne - 1 | 1661 | 1660 | 73 | 88 | 1889 | 86 |

| 24.105.30.129 - 0 | 1665 | 1665 | 73 | 88 | 1481 | 86 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Joat-1701]

To learn how to read these results, I’d start here:

Common Connection and Latency Issues

What to do if you need more help Connection issues can be very frustrating to try to diagnose on your own. Fortunately we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community and see if anybody else is having connection issues, start a thread with this information: 1. Some WinMTR tests to each Heroes server - run these tests while the problem is actively happening. If you catch a disconnection with the test, …

Then, follow the link in that post specific to WinMTR, as well as the one to Looking Glass. They all provide insight into how it works.

Essentially, the thing looks for a path of all the computers your signal touches between your machine and their game server. Each one of those nodes could be the source of where an error occurs.

What you’re looking for is a set of two nodes where your Worst ping goes from a low number to a very high number. In your case, your connection between your second and third nodes shows a bump from 197ms to 1434ms. Guessing from what you said about your set up, your repeater is good, your router is good, but your first hop to your ISP isn’t. If you have another device in the mix, it could be your router/gateway.

I’ll let an expert take it from here though. They may see something that I don’t or be able to help better than I.

[Kaldraydis-1147]

Hey there,

The first hop in any winMTR will always be the connection from your computer to an in-home networking device (in this case, the range extender):
| Linksys07754 - 0 | 1666 | 1666 | 0 | 9 | 134 | 8 |

From there, the range extender will have to connect itself to a router/modem (or however your ISP provides you with internet):
| 66.103.8.1 - 0 | 1666 | 1666 | 1 | 14 | 197 | 16 |

The spikes you’re noticing are likely the 134+ latency between the computer and wifi extender device (or if the extender is acting like a bridge it may be hidden, in which case that hop would be a router. Depends on how the in-home network is set up tbh)

I do see some spikes after the data leaves the home, but since data flows in a single direction (in the winMTR test, not in real internets) it will have a cascading effect on later nodes. I’d recommend troubleshooting the in-home devices before contacting the service provider for sure.

The manufacturer should have information on how to change wifi channels and similar which is often the best way to resolve issues with unstable wifi.

Hope the info helps! Cheers!