[pupohuto] gfx error

Technical Support
1

Hi, I am having same issue e-gfxerrorapierror - 4190161C-8696-4443-BCC9-36A9BAD2FFA1. Only for me it happens every time when I try to run hots.
Did someone find a solution to this?
dxdiag:
System Information

  Time of this report:12/1/2020, 20:17:08
         Machine name: LAPTOP-4MMQEVIV
           Machine Id: {955B9006-D8B2-43F8-A6F7-BA017E7DD35C}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Acer
         System Model: Aspire VX5-591G
                 BIOS: V1.06 (type: UEFI)
            Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
               Memory: 8192MB RAM
  Available OS Memory: 8060MB RAM
            Page File: 6028MB used, 7151MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 120 DPI (125 percent)
   System DPI Setting: 120 DPI (125 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.7
DxDiag Version: 10.00.19041.0546 64bit Unicode

2

Howdy pupohuto,

It looks like the DxDiag is missing most of the information. However, these errors indicate that the PC has experienced a TDR error, which means the graphics drivers have crashed and recovered. Nvidia has a write up that goes into details about TDR errors and lists some possible causes such as conflicts with other programs or overheating.

In this case, I would suggest starting with a clean driver reinstall even if you already have the latest driver. This will help remove older driver files that could be causing problems.

First, remove the current driver files by using the third party driver remover DDU. You can find a guide on using this program here.

After this, pick up the latest driver from here.

Run the installer and select the Nvidia Driver option only. Then I would recommend doing a Custom install and selecting the ‘Perform a clean installation’ option.

Once the driver install has finished, change the Nvidia settings so that the game is using the Nvidia card:
• Right click on the desktop and launch NVIDIA Control Panel → Manage 3D settings.
• Go to Program Settings tab.
• Select the game to change the graphics processor under “Select a program to customize”. If it’s not is not available, select the specific game from the drop down list.
• Select your “Prefer maximum performance” graphics card under “Power management”.

Then reset the game settings to set everything back to default.