Problems on MacBook Pro after update

Bug Report
1

Game is almost unplayable on MacBook Pro after update. In specific areas on map heroes and minions appear and disappear, forts and camps are invisible. It happens mostly on maps that have a “background” such as a hole down to the surface on battlefield of eternity. Here is a video I recorded from Hanamura map.

I made a post on reddit
https://www.reddit.com/r/heroesofthestorm/comments/d9pnt2/game_is_unplayable_on_macbook_pro_after_update/
some people are experiencing same issues as well. I’m using MacBook Pro 13 (mid 2014). Graphic card supports metal. I tried reinstalling game, it didn’t help.

7 Likes
2

Hey!

We are currently gathering data about those affected. If you wouldn’t mind, when posting about Mac related issues, if you could post your System’s info, it would greatly help our engineers. This information should live in your “About This Mac” screen

  • macOS version
  • Processor
  • Memory
  • Graphics.

Thank you so much for your help!

1 Like
3
  • macOS Mojave 10.14.6
  • 2.,6 GHz Intel Core i5
  • 8 Gb 1600 MHz DDR3
  • Intel Iris 1536 Mb
1 Like
4

Got the same:(
macOS Mojave
1,3 GHz Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 5000 1536 MB

5

Same issue detailed on another thread: Multiple Map Bugs on Mac (with continuing problem list updates) - #10 by DrEggibert-2441

6

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro11,2
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 156.0.0.0.0
SMC Version (system): 2.18f15

1 Like
7

Also, this is literally the most annoying bug I’ve ever encountered.

1 Like
8

Anyone have or know of a work around or settings changes that we could make to reduce or eliminate this problem?

1 Like
9

from what i’ve seen it only affects certain area such as the bot lane area of black hearts bay and some smaller place around the map so the only way i’ve been able to reduce is to avoid those areas and hope for no team fight there

10

• MacBook Pro (13-inch, Mid 2012)
• macOS Sierra 10.12.6
• Processor 2,5 GHz Intel Core i5
• Memory 4 GB 1600 MHz DDR3
• Graphics Intel HD Graphics 4000 1536 MB

even though my mac is pretty old I usually never lag or experience anything similar to this, and yes as some people stated it is one of the most annoying bug ever seen. I also noticed that hitboxes sometimes disappear, both hero’s and abilities’

11

Mac mini Late 2014

  • Mojave 10.14.6 (18G95)
  • 2,6 GHz Intel Core i5
  • 8 GB 1600 MHz DDR3
  • Intel Iris 1536 MB
12
  • macOS Mojave 10.14.1
  • 2.5 GHz Intel Core i5
  • 4 GB 1600 MHz DDR3
  • Intel HD Graphics 4000 1536 MB
    and I have same issue in Blackheart’s bay
13

Hello,

have same problem. Seems to happen exclusively in Blackheart’s map.

  • macOS Mojave 10.14.6
  • MacBook Air
  • 1.4GHz Intel Core i5
  • 8GB 1600MHz DDR3
  • Intel HD Graphics 5000 1536MB
14

same issue
macOS Mojave 10.14.6
MacBook Pro (Retina, 13-inch, Late 2013) ,2.4 GHz Intel Core i5, 4 GB 1600 MHz DDR3, Intel Iris 1536 MB

15

Same problem here!
MacBook Pro (Retina, 15-inch, Mid 2015)
2.2 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB

16

Also experiencing this issue
MacBook Pro (Retina, 13-inch, Mid 2014)
3 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel Iris 1536 MB

17

same here.

macOS Catalina v 10.15
2.6 4core i7
16 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB

18

Same here
after the patch it got worse…
macOS Catalina 10.15
2.4 GHz Dual-Core Intel Core i5
4 GB 1600 MHz DDR3
Intel Iris 1536 MB

19

If someone from Blizz is reading this? Many player can’t play YOUR GAME! This is respect for players?

20

same issue here

mac os mojave 10.14.4
2.9 ghz intel i7
16gb 1600 mhz ddr3
intel hd graphics 4000 1536mb
1tb crucial SSD
2012 macbook pro

on a side note, can’t wait till deathwing is released and thank you for your continued support of this game