Having similar issues to the posters above. It seems like most of the graphical glitches are happening on maps that have a “background” below the map that is visible through holes in the map or platforms that open. The glitches are extreme when on parts of the map that have the background visible but not as apparent when there is no background visible on the screen. Bad on volksaya, sky temple, etc, but maps without a background(dragon shire, raven, garden) are all much better. (MAC mini 2013ish, i7, Intel Hd4000, 16gigs ram)
2 Likes
I couldn’t agree more. It’s a very big deal, and my top priority. Keep sending in reports, replays, information about what you were doing, who you were playing against, and all that. It’s very helpful. The more data we have the better we’ll be able to find the root cause and get a fix out so you can get back to playing.
Information like this is exactly what we need. Also useful would be the info from your About This Mac screen including what it shows next to Processor, Memory, and Graphics, like this:
- Processor - 2.4 GHz Intel Core i5
- Memory - 4 GB 1600 MHz DDR3
- Graphics - Intel Iris 1536 MB
1 Like
Thanks for the reply!
Here’s that about my mac info I neglected the first time:
Processor - 2.4 GHz Intel Core i5
Memory - 8 GB 1600 MHz DDR3
Graphics - Intel Iris 1536 MB
Describing the details of the games is tough, as it’s a hard problem to generalize about (it seems somewhat random to me). Although the response below me notes maps with backgrounds may be part of the issue. Like I wrote initially I’ve noticed it particularly bad on blackheart’s bay in the bottom lane and around obj, that whole area. I just had a particularly rough game with junkrat (loving the new rework actually) on that map where things just flash in and out the whole time while doing pretty much any of the normal gameplay stuff, be it teamfight or waveclear or just walking. I’m checking the replay now to see if it shows up in the replay… how would I best get that to you for you to look at?
Edit: So I just checked the replay. Looks like the visual issue still happens but only at the VERY edges and margins of the map, like way at the bottom. Otherwise it looks good! Not like it did in game at all. Should I still send the replay on to you? And how?
1 Like
same problem here
MacBook Pro (Retina, 13-inch, Mid 2014)
processore 2,6 GHz Intel Core i5
memory 8 GB 1600 MHz DDR3
graphics Intel Iris 1536 MB
Look, just get a Mac and try to play and you will see all of our problems instantly. This is very easy bugs for us. No matter what is ur heroes or enemies, and nm what is going on there. For “jumping heroes” u just need to walk around some places:
- bridges - f.e. Garden of Terror
- center of the map - f.e. Sky Temple, Alterac Pass
- 1st exit of your bot fort (when u r right player) - f.e. Braxis holdout
In Volskaya Foundry u even cant see one of the camp character all game! (when u r right player)
And when u getting anew level u realize u cant to left click on ur avatar. Need to click 4 times or smth like that or 4 times bec u need to find some point where ur clicks will be lucky. Just try the game on Mac and u will see all these bugs…
- Processor - 2 GHz Intel Core i7
- Memory - 8 GB 1600 MHz DDR3
- Graphics - Intel Iris Pro 1536 MB
- full screen
- 1280x800
- all low quality
1 Like
Same bugs here. Pretty much any map is bugged in different areas where heroes, minions and buildings disappear.
- MacBook Air (13", Mid 2013)
- Processor: 1,7 GHz Intel Core i7
- Memory: 8 GB 1600 MHz DDR3
- Graphics: Intel HD Graphics 5000 1536 MB
- Version: 10.14.6
all low quality settings
1 Like
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,2
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 156.0.0.0.0
SMC Version (system): 2.18f15
Same bug, cross posted here. Let’s get this fixed hum?
1 Like
Just want to add to the list of problems related to this issue:
Around the bugged out areas that are causing problems, if you are playing as Junk Rat or Hanzo, the white “bounce boxes” are all sorts of off. The boxes just go off at crazy angles or into the sky making the bounce shots that much trickier.
2 Likes
Same issues as above.
Processer: 2.7 GHz Intel Core i5
Memory: 16 GB 1867 MHz DDR3
Graphics: Intel Iris Graphics 6100 1536 MB
1 Like
I’m with same problem
MacBook Pro (Retina, 15-inch, Mid 2015)
2,2 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB
This did not happen before the last updates
1 Like
- macOS Mojave 10.14.6
- 2.,6 GHz Intel Core i5
- 8 Gb 1600 MHz DDR3
- Intel Iris 1536 Mb
1 Like
- OS X 10.13.6
- 2.5 Ghz Intel Core i5
- 16 GB 1600 MHz DDR3
- Intel HD4000 1536 MB
1 Like
I have been having the same problems on my mac mini 2.6ghz intel i5
8 gb ram
Intel iris 1536
But i can run it just fine on my
2019 macbook pro
1 Like
same issue
macOS Mojave 10.14.6
MacBook Pro (Retina, 13-inch, Late 2013) ,2.4 GHz Intel Core i5, 4 GB 1600 MHz DDR3, Intel Iris 1536 MB
there were no such problems before. what happened?
1 Like
Same problem I think. Terrible on sky temple. Bad on dragon shire a bit. Playing Nova on a mac.
1 Like
After a few days noticed the freezing only happened when I was in full screen mode and alt+tab out of the game. When I tab back in or the game forces a tab in like in a draft after queue, the game screen flickers and it freezes. Sometimes there is a delay, other times it’s instant.
I have Metal on my mac, but not working:/
So, after 1 month any good news?all of us Mac players are waiting this to be fixed. Some of us also spend money on this game.
Thanks for your work!
2 Likes
Exactly. Game is unplayable. I play only Abathur, because i can be in safe place and have symbiont on hero, which is invisible for me (cuz this bug). Just using QWE and hoping we will win. But after I get 19.level of Aba, bugs are still not fixed.
We can only wait.
1 Like
Mojave 10.14.6
Processor: 2.6GHz Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel Iris 1536 MB
The graphics glitches make the game very unplayable at times, and probably a bad experience for teammates, as I either have to avoid entire portions of the map, or I die because player models/structures become invisible or pop off the screen.
Sometimes the glitches seem to be random on a map-to-map basis, with other games behaving normally. Blackheart’s Bay is consistently bad at the bottom lane of the map. Totally unplayable there.