<BlizzardError.Summary> ACCESS_VIOLATION reading from 0x000001EDCAF20000: DBG-OPTIONS DBG-ADDR<00007FFCF1D84298>(“”) ← DBG-ADDR<00007FFCF1D8EB33>(“”) ← DBG-ADDR<00007FFCF1E4FDA2>(“”) DBG-OPTIONS<>
ACCESS_VIOLATION (0xC0000005)
Getting this error in the logs and a visual “Unexpected Fatal Error” when trying to play with new 5080. All other games seem stable. Not sure what cause is.
Same here. Always crashing with 5080
When you get a chance can you go to your documents and check the logs and verify that the crash log in the folder reads the same as the one I’ve posted?
Should be this path:
C:\Users\username\Documents\Heroes of the Storm\GameLogs\2025-02-02 00.46.53 MY-PC B93613 Crash
I was also getting the same access violation error when i loaded into every match of hots. Turning my GPU’s pcie slot to PCIe Gen 4 in bios seemed to fix the crash, but i still got one more later in the evening after a game ended. There’s definitely something weird going on with HOTS and the 5080 cards - i have a Gigabyte 5080 Gaming OC in a brand new computer with a 9800x3d
MSI SUPRIM 5080 and Same ryzen.
GFX 17:05:17.063 ====================================================================================================
GFX 17:05:17.063 Heroes of the Storm (B93613)
GFX 17:05:17.063
GFX 17:05:17.063 Executable D:\Gry\Heroes of the Storm\Versions\Base93613\HeroesOfTheStorm_x64.exe
GFX 17:05:17.063 -sso=1 -launch -uid heroes
GFX 17:05:17.063 Parent Executable \Device\HarddiskVolume5\Gry\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
GFX 17:05:17.063 Grandparent Executable \Device\HarddiskVolume5\Gry\Battle.net\Battle.net.exe
GFX 17:05:17.063 LocalTime 2025-02-02 17:05:17.063
GFX 17:05:17.063 mateu
GFX 17:05:17.063 MAT1
GFX 17:05:17.063 <Exe.Architecture> x86_64
GFX 17:05:17.063 2.55.9.93613
GFX 17:05:17.063 B93613
GFX 17:05:17.063 branches/Heroes.55
GFX 17:05:17.063 653539
GFX 17:05:17.063 <Locale.Assets> plPL
GFX 17:05:17.063 <Locale.Data> plPL
GFX 17:05:17.063 <Locale.Install> plPL
GFX 17:05:17.063 POL
GFX 17:05:17.063 2.37.2.8999
GFX 17:05:17.063 TelemetrySessionId C57D3128-643E-4C9B-B8F0-B000E178E857
GFX 17:05:17.063 ====================================================================================================
GFX 17:05:17.063 DXGI: Available
GFX 17:05:17.076 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
GFX 17:05:17.191 Adapter “NVIDIA GeForce RTX 5080” Vendor 0x4318 Device 0x4318
GFX 17:05:17.192 Adapter “AMD Radeon™ Graphics” Vendor 0x4098 Device 0x4098
GFX 17:05:17.192 Skipped adapter “AMD Radeon™ Graphics” because no outputs
GFX 17:05:17.192 Adapter “Microsoft Basic Render Driver” Vendor 0x5140 Device 0x5140
GFX 17:05:17.192 Skipped adapter “Microsoft Basic Render Driver” because no outputs
GFX 17:05:17.192 Attempting D3D11 device creation on “NVIDIA GeForce RTX 5080”
GFX 17:05:17.384 Device creation success.
GFX 17:05:17.385 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
GFX 17:05:17.387 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
GFX 17:05:17.387 Initialized D3D11 GraphicsDevice: NVIDIA GeForce RTX 5080 (Driver Version: 0.57216.0.0, VRAM: 15889MB, SVMEM: 31516MB).
GFX 17:05:17.387 Setting up swap chain.
GFX 17:05:17.387 Trying fullscreen
GFX 17:05:17.554 Found matching display mode width: 2560 height: 1440 RRN: 239958 RRD: 1000
GFX 17:05:17.557 Resizing D3D11 swap chain (2560x1440)
GFX 17:05:17.677 Hardware Depth Sampling: Available
GFX 17:05:17.699 Resource Cache Override Variable: 0MB
GFX 17:05:17.699 Resource Cache: 2048MB Win64 (63033MB Physical, 60438MB Process Virtual)
GFX 17:05:17.699 Resource Cache Sound: 460MB
GFX 17:05:17.699 Resource Cache Common: 450MB
GFX 17:05:17.699 Resource Cache Texture Max: 1500MB
GFX 17:05:19.633 PerfNotifiers initialized
GFX 17:05:19.658 Setting up swap chain.
GFX 17:05:19.658 Trying fullscreen
GFX 17:05:19.660 Found matching display mode width: 2560 height: 1440 RRN: 239958 RRD: 1000
GFX 17:05:19.673 Resizing D3D11 swap chain (2560x1440)
GFX 17:05:19.819 Resource Cache Texture: 950MB
GFX 17:05:19.819 Resource Cache Texture Used: 0MB
GFX 17:06:05.293 WARNING: Texture DB does not match file info or file is corrupt for assets\textures\storm_ui_hud_tracer_stuck_text.dds
You know what is interesting. We all have 5080’s but we are all on 9800x3d’s…
Hmm
Also Mat1, can you post your log from the “crash.txt” file thats in that same folder. You included the graphics.txt sorry, i didnt specify.
For me, changing to gen4 didn’t help
I can’t add it here. I can send it to you somewhere
I also will add I removed all my overclocks from memory, CPU, and GPU when I changed the PCIe slot to Gen 4 (it seems to be working still). I also have a 9800x3d.
That’s ok just wonder if it has the same section that I posted in my first comment:
"<BlizzardError.Summary> ACCESS_VIOLATION reading from 0x000001EDCAF20000: DBG-OPTIONS DBG-ADDR<00007FFCF1D84298>(“”) ← DBG-ADDR<00007FFCF1D8EB33>(“”) ← DBG-ADDR<00007FFCF1E4FDA2>(“”) DBG-OPTIONS<>
ACCESS_VIOLATION (0xC0000005)"
I am having the same problem with my new 5090.
Switched from a 3080 - never had that problem before. Couldnt succesfully start a match yet.
i have this:
“<BlizzardError.Summary> ACCESS_VIOLATION reading from 0x000001BA82080030: DBG-OPTIONS DBG-ADDR<00007FF9F69C4298>(”“) ← DBG-ADDR<00007FF9F69CEB33>(”“) ← DBG-ADDR<00007FF9F6A8FDA2>(”“) DBG-OPTIONS<>
ACCESS_VIOLATION (0xC0000005)”
I also had 3080 before and no errors 
what CPU do you have?
Does anyone from Blizzard support still read the forum?
I have the same issue with my RTX 5080.
I have the same issue with a tuf 508, ryzen 7 9800x3d on a clean W11 installation. I have tried uninstalling armoury create and setting my PCIe to 4.0. nothing is working…
I have noticed that if I use gpu tweak 3 to alter something, like setting the profile to OC, user or default mode. My GPU delivers around 50% of the max performance in terms of fps in all the benchmarks and games. Changing it back does not help, i have to reinstall Nvidia drivers and not touch gpu tweak again to get the same performance back…
and by the way… reinstalling the drivers make my screen go black permanent, so i have to hard reset my computer… but it works after that… 
Same problem here (german version).
9800x3D and rtx 5800 onward phantom
Guys does it work for you now? I turned it on today and it works. I don’t want to leave the game 
Up to a 5080fe with 5800x3d, same crash here, change pcie on bios to gen4, still crash :x