Players / friends are not visible

Can’t see my friends online in the game, even though they are actually in the game. Something seriously wrong in Heroes of the Storm

It happens to me occasionally, also in WoW. Relogging usually helps.
(Also feedback to tech support.)

I’m physically sitting next to my friend. We’re in the same region, we’re both in our lobbies. When I send them an invite, the game says “They’re not accepting invites from people who aren’t friends.” But we ARE friends, in HOTS and on the Battlenet client. We cannot see each other in HOTS, and we cant invite each other.

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