I was playing hots while streaming the entire thing from tutorial to the end And yday I was perma banned for nothing. I was not even typing in chat, was never even silenced or anything. I strongly Believe I was target Mass reported by enemy premades from Storm League for hacking (as I dont even know what else would make my account perma banned). I made Ticket to Blizzard but they Are ignorant as seen Bellow
Dear Zoe,
Issue ID: #98473467
A Game Master resolved your ticket, and left the following response:
Greetings,
This penalty has already been upheld. Any further requests on this topic will not be reviewed.
Regards,
Blizzard Entertainment
What am I supposed to do could anyone help me please ?
As someone who received permanent ban and successfully appealed I think I can help you a bit.
What was the official reason of your ban ? You should see this in the email from Blizzard.
Now it is strange that you received permanent ban without receiving any previous penalty before. Are you 100% sure you never received silence or ban ( any duration ) before ? It can even be a penalty from years and years ago.
Now when it comes to appealing permanent ban this is a bit tricky situation. When I was appealing my permanent ban decision it took like 6-7 tickets.
Each response was different so I would advise you to keep appealing since every time a different CS is reading your ticket.
What I can tell you from my own experience is that it REALLY and I mean REALLY depends on the specific CS that is viewing your ticket. Often you can receive almost computer like response but sometimes if you are lucky the CS will actually deeply review your case and act based on the evidence.
If you manage to get lucky and have CS like I had with my final ticket and you are truly innocent I think you will get your account back.
Hello, yes my account Is new i am sure it had no bans no silenced nothing at all…
this Is their “Reason”:
The Battle.net account has violated the Blizzard End User License Agreement. As a result, this Battle.net Account and all associated game accounts have been permanently closed. As the owner of this account, you are responsible for all actions associated with it. We will only overturn penalties if there is evidence of a compromised account. Read our Account Hacked article for details: Account Hacked - Blizzard Support
It have been years since they stopped that behavior, now only IA moderators works in this game and those things only aply sanctions if you said something “ofensive” and if you had enought reports of that kind and they only said to you why u were banned without show you the “evidence” of that abusive chat, so this “perma ban” of an entire battle.net account seems really strange and it must be investigated.
Well in that case I am sure you were either mass reported for cheating or someone did hack your account.
So you can keep appealing which technically can lead to account restoration but you need to prove somehow that you didn’t do anything against ToS.
I noticed that CS didn’t mention why were you banned, I don’t see the reason at all. So I would keep appealing over and over again asking for a exact reason once they provide that information you can move forward.
So I guess either this or you can create a new account which sucks because it seems you are a victim of mass reports or hacking but sadly this is the current state of Blizzard CS.
Yes my theory Is that i got banned for Mass report for hacking And oh god how i want to be proven wrong. because if they Tell me that the Reason for my ban was that multiple people reported me for hacking then it 100% confirms my theory. That would mean that at any point i can get banned again if i decide to play again And make new account only to loose everything …
Well its up to you man. Give it a chance maybe with a new account.
A little tip I can give you is that don’t talk in chat at all. Don’t even say stuff like gl hf or gg or anything like that. Simply ignore your enter button also don’t ping.
This is one way how to avoid receiving penalty. And when it comes to mass reports or hacking all you can really do is pray.