Hello, from yesterday night im trying to download this new patch, but im not able to.
It keeps on “Fetching CDN configuration”, and its in that state from yesterday night. I already tried to cancelled and continuing again, and checked my internet conection… its not working
I have a windows 10 system, i play on america region.
Even i checked on windows task manager, and blizzard app is not consuming internet mb.
Hey there Mawi! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time. It sounds like you’re unable to connect to the patching servers, and this can have a few causes ranging from corrupted local files to a network-related problem. Try the following to narrow this down further:
- Try a DNS Flush to clear out any corrupted or stagnate data.
- Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
- Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.
If you’re still unable to start the update, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:
- Download the tool from this page
- In the “Host” field, enter “us.patch.battle.net” (without quotes).
- Start the test and launch the Battle.net Desktop App. Then try the update (if it doesn’t automatically start) while the winMTR tool is running.
- After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).