Following up, I made an AI custom game on Sky Temple and the game crashed to the desktop before the gates even opened. My crashes yesterday were on Sky Temple, too.
(I’d like my ranked points back and my leaver status removed. I know that’s a big ask, but I feel I simply can’t play ranked anymore because there’s like a 10% change it’s an auto-loss now because of crashes.)
Yeah mate; I do not play ranked actually, but I’m feeling bad about companions anyway. And, sincerely, moreover about wasting my really small free time headbanging against my laptop instead of enjoy a couple of matches
But your thoughts are straight, even if I cannot figure out how the tech support should be able to discern such specific situations
Let’s try to be patient and wish someone is taking care of us
Game has also been crashing for me non stop (within seconds of entering/rejoining game, 3+ times in a row), only had a chance to try it on Sky Temple. The first time my entire computer crashed/restarted. The following times only the game crashed.
I set my shaders to medium in the graphics settings and was able to play a Sky Temple AI game. On ultra (my previous setting) and also high, it crashed within about 15 seconds.
I’ve tested this, too, and can confirm that I was able to play an AI game on Sky Temple with MEDIUM shaders. Game crashed when on Ultra and High. (This is the newest 15 Oct patch.)
My Macbook Pro (15-inch, 2018) just crashed on Sky Temple too. It’s been happening to me for a couple of weeks at least. I didn’t realize until I found this post that it may only be happening on the Sky Temple map. Can’t verify that atm, but I have a feeling it’s happened on other maps too. It used to kick me off the HOTS platform and send me to my desktop, but now it’s starting to reboot my entire computer (maybe since the last update). I try to get back in, but it crashes and reboots my comp after a few seconds of getting back in the game.
Thought to share my case as well, seeing the representative was asking in the other thread as to setting Shaders to medium is fixing the problem. It is, temporarily for now. FYI, I had crashes only on Sky Temple with Ultra Shader settings. On the other maps, everything works normally, and so is Sky Temple as long as I keep Shaders to Medium. Crashes come with kernel panic, so the computer reboots automatically shortly after. I’d call it near game-breaking.
macOS 10.15 (19A602)
3.2 GHz 6-Core Intel Core i7 (Mac mini 2018)
32 GB 2667 MHz DDR4
Radeon RX Vega 64 8 GB (eGPU)
I know this is a bizarre request, but I wish Blizzard would implement a quick-fix that will force Shaders to be set to Medium or lower on Sky Temple for Mac users until they find the solutions. It’s odd as is to change graphics settings as the game starts, and to rejoin a game due to kernel panic is just a pain.
I’m having the same problem also! I am also using :
mac MacBook Pro (15-inch, 2018)
2.2 GHz 6-Core Intel Core i7
Along with freezing and turning my comp totally off I also cannot command + tab back to my home screen out of the game without it freezing. anyone else?