Mac user , hots crashes mid "launching" phase

Mac Support
1

changed computer name

resintalled,

what could be the issue ?!

5/16/20 8:56:12.262 PM Battle.net Helper[445]: [0516/205612.262191:ERROR:viz_main_impl.cc(170)] Exiting GPU process due to errors during initialization
5/16/20 8:56:12.537 PM Battle.net Helper[454]: [0516/205612.536218:ERROR:mach_port_rendezvous.cc(307)] bootstrap_look_up net.battle.app.helper.MachPortRendezvousServer.441: Unknown service name (1102)
5/16/20 8:56:13.620 PM Battle.net Helper[455]: [0516/205613.619245:ERROR:mach_port_rendezvous.cc(307)] bootstrap_look_up net.battle.app.helper.MachPortRendezvousServer.441: Unknown service name (1102)
5/16/20 8:56:13.643 PM Battle.net Helper[456]: [0516/205613.630307:ERROR:mach_port_rendezvous.cc(307)] bootstrap_look_up net.battle.app.helper.MachPortRendezvousServer.441: Unknown service name (1102)
5/16/20 9:00:27.000 PM kernel[0]: process Battle.net[441] caught causing excessive wakeups. Observed wakeups rate (per sec): 173; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45010
5/16/20 9:00:27.298 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[459]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
5/16/20 9:00:27.300 PM ReportCrash[459]: Invoking spindump for pid=441 wakeups_rate=173 duration=261 because of excessive wakeups

this issue, was same on two of my mac books I own. t
best,
rdiezel

2

Hey, rDiezel! Based on the logs here, it looks like there’s some power related issues. Have you tried resetting the SMC?

There’s no crash reports sent to us on our end, though the graphics exiting is a bit concerning. If the problem continues after the SMC Reset, could you provide an SPX file over to techinfo@blizzard.com? Use the subject ATTN: Caterpepi - Heroes Crashes [37979]

This inbox is not monitored and will not send responses. It’s used to collect information for Technical Support to assist in troubleshooting.

3

Evening;
and happy quarantine(ing), hoping everyone is safe and sound and practicing some social distancing. So, been while since I played. heres the story.

Macbook Pro 13 inch mid 2009
OS El Captain 10.11.6

This is one of my macs my main, my other mac the macbook pro series prior to this one, also had same issue.

Essentially go to press play , HOTS stays in “launching” phase, fires a blank and goes back to , “play”.

checked errors. updated os to newest i could for this mid 2009 macbook. below are some logins, that happen when i try and run the game.

firewall off

command lines to force window mode didn’t do the trick.

please blizzard, i am getting covid cabin fever need my HOTSHOTS

p.s. sc2 will run

5/17/20 8:38:38.884 PM[252]: LaunchServices: Could not store identifiers file at /private/var/db//com.appleschemes.plist

5/17/20 8:38:40.744 PM com.apple.xpc.launchd[1]: (com.apple.WebKit.Plugin.32) Unknown key for Boolean: _HighBitsASLR

5/17/20 8:38:40.745 PM com.apple.xpc.launchd[1]: (com.apple.WebKit.Plugin.64) Unknown key for Boolean: _HighBitsASLR

4

Thanks for the details, rDiezel! The issue makes a lot more sense to why Heroes of the Storm isn’t launching now.

The minimum requirement for the operating system is Sierra (10.12.6 - Latest Version). It looks like the current Macbook isn’t able to upgrade to Sierra since it’s a mid 2009 Macbook Pro. What’s the model and operating system for the other mac? If it is older than the main Macbook Pro, there isn’t a lot of options left since the system isn’t supported to run Heroes of the Storm.

If everything else checks out with the system requirements, bootcamp may be an option to explore. This is not something that technical support will be able to assist with or troubleshoot in the future since bootcamp is not supported. Just an option to look into to get your fixes in and keep you gaming during this time :slight_smile: