Hi guys,
Just got a new connection and was really excited because not only is it WAY more stable in terms of jitter but my connection to HotS servers went from 35ms to 25ms in Ctrl-Alt-F.
Only as I played a couple of games, I started noticing a problem - what feels exactly like about 150ms lag on my inputs. Can be demonstrated perfectly in this video.Heroes of the Storm || Input lag - YouTube
And yes in Try Mode there is absolutely 0 delay as expected.
I know it’s really a minor problem but I didn’t have this issue on my previous connection - is there anything I should be doing to help fix this? It just sucks to have lower ping in-game but it feels like worse ping.
What’s going on, are packets being de-prioritised? I ran a traceroute to the Australian blizzard servers and it was actually sitting at about 150ms on some hops (ding ding ding!), even though in-game it shows 25ms. I used Pingplotter to run this - I will run a WinMTR when I get home.
Very confused as to what is going on here, I’ve also run a DxDiag and MSInfo.
Can’t include links with my forum permissions so let me know if you’d like me to send them.
WinMTR:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 67 | 33 | 11 | 0 | 0 | 1 | 0 |
| 100.88.0.1 - 0 | 125 | 125 | 8 | 11 | 19 | 10 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| 119-18-32-95.cust.aussiebb.net - 0 | 125 | 125 | 7 | 10 | 13 | 10 |
| be10-3999.core1.otw.bne.aussiebb.net - 0 | 125 | 125 | 8 | 11 | 16 | 11 |
| 218.100.76.66 - 0 | 125 | 125 | 19 | 25 | 92 | 20 |
| 137.221.85.35 - 0 | 125 | 125 | 19 | 25 | 110 | 20 |
| et-0-0-0-pe02-eqsy4.as57976.net - 0 | 125 | 125 | 18 | 23 | 82 | 19 |
| 137.221.66.147 - 0 | 125 | 125 | 19 | 21 | 28 | 20 |
| 10.106.67.78 - 0 | 125 | 125 | 19 | 24 | 108 | 22 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Pathping
Tracing route to 103.4.114.233 over a maximum of 30 hops
0 DESKTOP-D7EO1P9 [192.168.1.2]
1 192.168.1.1
2 loop1671791760.bng1.otw.bne.aussiebb.net [167.179.176.1]
3 hundredgige0-0-0-3.core1.otw.bne.aussiebb.net [202.142.143.90]
4 be2.core1.nextdc-b1.bne.aussiebb.net [202.142.143.95]
5 hundredgige0-0-0-18.core1.nextdc-s1.syd.aussiebb.net [202.142.143.252]
6 be1.core2.nextdc-s1.syd.aussiebb.net [180.150.1.117]
7 as55497.nsw.ix.asn.au [218.100.52.65]
8 137.221.85.35
9 et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.73]
10 137.221.66.147
11 10.106.67.74
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-D7EO1P9 [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% loop1671791760.bng1.otw.bne.aussiebb.net [167.179.176.1]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% hundredgige0-0-0-3.core1.otw.bne.aussiebb.net [202.142.143.90]
0/ 100 = 0% |
4 8ms 0/ 100 = 0% 0/ 100 = 0% be2.core1.nextdc-b1.bne.aussiebb.net [202.142.143.95]
0/ 100 = 0% |
5 19ms 0/ 100 = 0% 0/ 100 = 0% hundredgige0-0-0-18.core1.nextdc-s1.syd.aussiebb.net [202.142.143.252]
0/ 100 = 0% |
6 19ms 0/ 100 = 0% 0/ 100 = 0% be1.core2.nextdc-s1.syd.aussiebb.net [180.150.1.117]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% as55497.nsw.ix.asn.au [218.100.52.65]
0/ 100 = 0% |
8 21ms 0/ 100 = 0% 0/ 100 = 0% 137.221.85.35
0/ 100 = 0% |
9 21ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.73]
0/ 100 = 0% |
10 19ms 0/ 100 = 0% 0/ 100 = 0% 137.221.66.147
100/ 100 =100% |
11 --- 100/ 100 =100% 0/ 100 = 0% 10.106.67.74
Trace complete.
Looking Glass:
PING:
PING 117.20.68.51 (117.20.68.51) 56(84) bytes of data.
64 bytes from 117.20.68.51: icmp_seq=1 ttl=241 time=165 ms
64 bytes from 117.20.68.51: icmp_seq=2 ttl=241 time=165 ms
64 bytes from 117.20.68.51: icmp_seq=3 ttl=241 time=165 ms
64 bytes from 117.20.68.51: icmp_seq=4 ttl=241 time=165 ms
--- 117.20.68.51 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2997ms
rtt min/avg/max/mdev = 165.149/165.202/165.297/0.501 ms
24/09/2019 12:13:35 UTC
--------------------
TRACEROUTE:
traceroute to 117.20.68.51 (117.20.68.51), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.345 ms 0.349 ms 0.354 ms
2 24.105.18.131 (24.105.18.131) 1.041 ms 1.066 ms 1.071 ms
3 137.221.105.16 (137.221.105.16) 1.060 ms 1.064 ms 1.067 ms
4 137.221.66.18 (137.221.66.18) 1.032 ms 1.441 ms 1.462 ms
5 137.221.83.66 (137.221.83.66) 166.809 ms 166.834 ms 166.841 ms
6 137.221.65.68 (137.221.65.68) 166.798 ms 166.752 ms 166.739 ms
7 137.221.65.1 (137.221.65.1) 166.587 ms 166.611 ms 166.603 ms
8 137.221.65.7 (137.221.65.7) 166.810 ms 166.833 ms 166.719 ms
9 137.221.65.116 (137.221.65.116) 166.769 ms 166.722 ms 166.700 ms
10 137.221.65.41 (137.221.65.41) 166.653 ms 166.925 ms 166.913 ms
11 137.221.65.97 (137.221.65.97) 166.757 ms 166.698 ms 166.578 ms
12 137.221.85.32 (137.221.85.32) 167.226 ms 166.903 ms 166.885 ms
13 * * *
14 be1.core1.nextdc-s1.syd.aussiebb.net (180.150.1.116) 165.685 ms 165.818 ms 165.910 ms
15 HundredGigE0-0-0-11.core1.nextdc-b1.bne.aussiebb.net (202.142.143.253) 166.799 ms 166.186 ms 165.930 ms
24/09/2019 12:13:35 UTC
--------------------
MTR:
Start: Tue Sep 24 12:13:35 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 24.105.18.131 0.0% 10 0.6 1.0 0.6 4.5 1.2
3.|-- 137.221.105.16 0.0% 10 0.9 1.2 0.8 3.4 0.7
4.|-- 137.221.66.18 0.0% 10 1.1 7.8 0.9 57.7 17.7
5.|-- 137.221.83.66 0.0% 10 166.8 166.7 166.7 166.8 0.0
6.|-- 137.221.65.68 0.0% 10 166.8 179.5 166.7 275.0 34.1
7.|-- 137.221.65.1 0.0% 10 190.9 174.7 166.6 221.3 18.0
8.|-- 137.221.65.7 0.0% 10 166.8 166.9 166.7 167.8 0.0
9.|-- 137.221.65.116 0.0% 10 166.7 166.7 166.7 166.8 0.0
10.|-- 137.221.65.41 0.0% 10 167.7 167.3 166.7 170.7 1.1
11.|-- 137.221.65.97 0.0% 10 166.8 174.8 166.7 247.3 25.5
12.|-- 137.221.85.32 0.0% 10 166.8 175.6 166.8 231.1 20.7
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- be1.core1.nextdc-s1.syd.aussiebb.net 0.0% 10 165.8 165.9 165.7 166.3 0.0
15.|-- HundredGigE0-0-0-11.core1.nextdc-b1.bne.aussiebb.net 0.0% 10 165.8 166.0 165.8 166.6 0.0
16.|-- be2.core1.otw.bne.aussiebb.net 0.0% 10 165.7 165.9 165.7 166.5 0.0
17.|-- 117-20-68-51.751444.bne.nbn.aussiebb.net 0.0% 10 165.2 165.3 165.2 165.7 0.0
24/09/2019 12:13:35 UTC
--------------------
UPDATE
It’s still happening - absolutely fine internet connection, 22ms in game ping, yet very annoying slight input delay. No input delay in Try Mode (I’ve spent ages optimising this to be as good as it can get with g-sync and frame caps).
Have updated with a fresh completed Pathping.
Have found a few other forum posts having this issue but looks like it has never been resolved.
UPDATE 2
I tried with a tethered connection to my phone’s 4g (pretty good ping tbh! 35) and the delay is still present. Only thing left to try now is a fresh windows install but I’ll try a new user account first.
UPDATE 3
New user account still had the delay, must be Blizzard server side delay at this point, at least it’s probably the same for everyone.