Hundreds of players w/ constant input lag despite low ping

Technical Support
1

Hi,

I’m writing to highlight a long-standing issue with the Brazil server for Heroes of the Storm. This issue has persisted for years and significantly affects the gameplay experience, yet it seems no one has addressed it.

The problem is a constant input delay that impacts the game despite showing low ping. Although the in-game latency indicator appears normal, the game behaves as if there’s extremely high input delay.

Here are the key points about the issue:

  1. Performance:
  • My system runs the game at 120+ FPS without any performance drops, regardless of the graphics settings (low or high).
  • This rules out any local performance issues on my end.
  1. Try Mode Works Fine:
  • In Try Mode, the input delay disappears completely, and the game performs as expected with zero lag.
  1. Not Connection-Specific:
  • I’ve tested this issue across multiple computers and internet providers in my city, with consistent results.
  • Friends in different locations also experience the same problem.

Additionally, this Reddit post explains the issue well and includes a YouTube video that demonstrates the input delay: Reddit Post. The comments also show that many other players have encountered the same problem.

This input delay issue has been ongoing for years. In the past, the game was much better—better even than League of Legends. It feels like something changed on the server side, and it has never been addressed.

Please, Heroes of the Storm is my favorite game, and all I want is to enjoy playing it again with normal connection behavior.

2

I have the same issue, it’s really tiresome trying to play the game and you press the button but the action is only taken like, 1 sec after you pressed it, unfortunally the game is receiving minimal support and i doubt any dev will se this post and try something about it

1 Like
3

Always has been the case… Probably a core netcode issue (or design choice…), they won’t fix it because… blizzard.

4

This is not something that happens since ever

In the past, heroes of the storm was even better than LoL, for example, but today, is completely unplayable, it’s just impossible to have fun when your game shows 50ms but it actually feels like 150ms

Can someone actually from Blizzard or Dev team answer here?
I can help on anything you want, even by entering on a meeting, discord server, phone call, or anything like that

I can provide also more information about the issue if that helps, like network reports, logs, or anything like that