How would YOU rework/change the report system

General Discussion
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This forum knows how much i hate the report system, and my stance is that because of the low funding for Hots i doubt they would invest the resources it would take to make a GOOD report system. BUT this is a thread on IF they did/had unlimited resources to improve the report system, this is what i would hope/expect out of it.

First off i would remove perma bans for everything except for cheating (it is a free to play game, people can easily just make new accounts why perma ban?)

Punishments are correlated to the reports, Feeding/throwing lead to suspensions with increasing length if continued to happen, abusive chat get increased periods of silences

Establish a abusive chat line like what microsoft did, where you can say very minor insults like idiot, you are bad, you play like trash, you etc. (stuff you literally can hear in second grade)

Actually punish false reporters, what this punishment may be could be in range of small suspensions, making their reports mean less, etc.

Reports decay over games played instead of over time. This way someone who plays 1 time a month and is super toxic will be punished but those who play like 10 games a day will be less likely to be punished.

Punishments decay over time. What this means is that say you are on abusive chat punishment 4 which is a month long silence. After the silence is over and you go a reasonably long amount of time since your last punishment, the punishment starts to decay to punishment 3 then 2 then 1 etc. This will encourage learning from your past bad behavior.

Remove the automation of the report system and when a account gets the X amount of reports to a given category a person will review the chat logs, end game stats of a few games where the person was reported to get an idea of if they are legit reports or not. Legit? punish the person with their punishment corresponding to the reports given. If it is seen to be mostly false reports then those who did the reporting will then be punished for falsely reporting people.

Also, people you report have a SIGNIFIGANTLY less chance of being on your same team, they might end up on the enemy team, but not yours.

Remove the report for abusive chat option for the enemy team

If you have your own ideas to add to my own or your thoughts on these changes please let me know. This is just an IDEAL report system to me and i feel like IF the report system could be as close to perfect as it could be, it would be very close to this

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I like almost all you suggest, but I don’t think they will do anything about it. I know that’s nothing to add here, but they didn’t address this issue when the game had funding, I don’t see them doing so now.

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that is why i did a “if they did have unlimited funding/where going to” scenerio on what i would wish for in a near perfect report system, but pls say what i suggested you may not of liked, and add anything you think should be added

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Copy-paste Dota 2 report system.

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Remove automated system.
Have abuse chat checked by humans.
Punish trolls who false report
Punish people who feed and afk faster so someone who feeds or afk while only playing 2 games a week also gets punished.

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  1. I do not want to get in the same toxic premade troll group I just lost a game with after I’ve reported them and blocked them. Yet this still happens.
  2. I want Blizzard to actually give a damn about the game i.e. actually punishing every account that’s botting, hacking, trolling or griefing.
    But none of this will probably happen since the game appears to still be in beta access
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A limit on the number of reports. Another reward system for good play and behavior.

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I would support this. Cause that would mean you would only report the most toxic and bad players you encounter and that would also in some way counter 4 man trolls who false report solo que to some extend.

That would also remove a lot of time the devs need to spend checking reports since they would only get the maximum number of reports into thier database each day. Or even less.

Yea i agree. punish bad behavior and reward good behavior. That is what this game needs. Then those low account trolls who afk/feed on purpose would get banned much faster. Or those who says report system is a joke and he has never been banned would then get banned.

Trolls, feeders and ultra toxic players need to fell on thier own hands that this is not tolorated.

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I wouldn’t change it, even though I dislike it, but for the current situation, where hots is in, it’s the best we can get.

But let’s look what do you have to say.

How do you know, when someone is feeding/throwing and not just terrible bad? We already have an report option for feeding (“dying on purpose”), but I use it rarely, because it’s not easy to see, when someone is throwing/feeding.

You have mute option for such things, players should use it. Period.

Agreed. Report system should be taken serious and not abused.

I heard that reports decays already, but punishment don’t. I would like that punishments decays also over time, but slower. Otherwise it’s actually harder than prison and that’s bs.

Would be good, but it requires more worker for the Hots team? If yes, it’s rather unlikely.

This would require a bigger game population, unlikely to happen atm. But otherwise I would like it.

Why? I play a lot, but I never encountered anything that requires to this.

As I said above I would like that punishment will decay over time, but slower than reports. It isn’t right that, if someone who were punished two times and stopped playing for years and when he start the game again, he can lose his account, if he gets reported a lot.

Looks like Valve did a lot better than Blizzard. Their client (spectator mode, etc.), shop and report system is much better than what we have in Hots. Blizzard should learn from Valve.

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IMHO, the real problem with the report system (any report system) are the :snowflake:s, aka people that get easily offended by literally anything that is not pampering them, and abuse and whine like no sane person would ever do, those are the real toxic players and abusers of the report system. In fact, sometimes they are so toxic they not even really feel offended or anything like that, but just like to troll others, using that as an excuse to troll.

So, my suggestion would be, if an account constantly reports others (for whatever reason), his reports should be blacklisted as a system-abuser and ignored. The reports could only be considered again if the toxic :snowflake: doesn’t report anyone for anything after certain period of time, increasing the blacklist time every time it relapses.

Also I agree with OP reports should not be perma-cumulative, they should decay way faster after certain time (or games played, as OP says, which I also agree is a better idea, since is way more accurate to the time spent on the game itself).

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I would add the opposite system. I would add a praise system for people who played well, were not toxic and such.

The current system I hate to say but everyone that has been punished from this should be unbanned but put on watch.

As for the actual system itself. I feel like its needs to come down to a online tribunal system where players review the accounts. Each topic has its own lists of punishments. Like for instant if you are found guilty of toxic chat you go from 1 day chat ban, week chat ban, 2 week and so on the more you are found guilty and do the same for each thing.

I also feel personally that ranked reports should also be more harsh. Just cause players are working hard trying to win games and those who come along and just troll and afk and feed for lawls should not be dealt with.

The automated system right now is trash. I would agree to the player avoidance thing but only if the player ends up being punished for what they were reported for. Otherwise everyone would report everyone else trying to get games heavily in their favor.

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Before any of the above suggestions has any chance of happening, the current Activision CEO, who laid off many HotS staff off and later pocketed $200 million in company revenue for himself, needs to be removed by any legal or illegal means necessary. You can all look up “Activision CEO $200 million” and see for yourself exactly what the root cause of all the financial problems in HotS is coming from.

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pretty much all that is in my suggestions of a perfect report system :slight_smile:

When the person receives enough reports for this offense a person will look at the games where he was reported for it and check the stats, deaths, if they where AFK, etc

reports decay over time, not games. so with that system it means someone who plays 1 game a month will NEVER be punished vs someone who plays like 10 games a day will more than likely be punished. having it decay over games played remedies this issue

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You can also look up the old investigation about 5 BILLIONS of American dollars swiped off to off-shore subsidiaries. It all started back in 2009, after A and B had merged.

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I’ve been pushing for a merit system for years. The system we have now is only focused on punishments, with no accountability for those who make false reports and no incentive for good behaviour.

This would also potentially help with the smurf situation. Since they changed silences to bans I’ve noticed an uptick in smurf accounts. It’s also only just fair that someone who changes their behaviour over years shouldn’t be punished and banned because of previous infractions.

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and that you can (right now) be 1 punishment away from a perma ban, you have not been punished for YEARS, have a string of bad luck and BAM your account is gone

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Why? Seems like it’s working if it encouraged you to make this thread.

Why? Do you need to vent? If so, see a therapist. Otherwise, no one wants to hear your BS.

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When I heard they were introducing this I thought how terrible it was in so many ways. Already if you play a higher volume of games and more regularly, the larger your chance to get punished. So the system in place now actually punishes the more dedicated audience of the game.

Banning just encourages smurfs and often makes those people truly toxic. If someone can correct their behaviour and not be reported for months or years, they should never have their account banned because they said some very mild insult.

I should point out I’ve been very lucky never to be silenced. I say lucky because I mostly play solo now as many of my friends only log into HOTS for new content. Playing solo is a huge risk especially if you’re matched with a team of 4. They can falsely make four unique reports on you if you say anything and I’ve often been trolled by toxic four mans.

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because it is a free to play game, so making a new account would only take like 5 minutes making the ban pretty much useless. i said this in my reasoning for this change.

Microsoft established this line of what is considered abusive and what is not so that people know, right now the way it is in the ToS no matter what you say it can be considered abusive if the other person believes it is. this makes it to where you will not want to talk at all or you can be punished. unlike microsoft which has a CLEAR line of what is and what is not abusive. also if you are thinking that little 2nd grade insults like “your mom” and “idiot” are to much for you to handle then you should probably not play online games

also im sorry sir but you saying that is EXTREMELY toxic and i am going to need to report you because you are a toxic person who should not play this game. how dare you insult me in an online game. Maybe you need a therapist for that pent up toxicity you seem to have?

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Two ranked games in a row dying more than 10 times each: one week in leavers queue…