Right after the match is about to begin, in the loading screen, the game just crashes my PC since last update.
I’ve checked my ram, connection, voltage, core temperature and drivers several times, but still keeps happening. I’ve tried other stuff like using different ram sticks or using an old motherboard I have, same result.
This is rather weird, no other game has ever done that in the past, and I pretty much run every other Blizzard game on max with no issue at all.
Does anyone has had this problem before?
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What type of crash are talking about. A BSOD? Crash to desktop? Abrupt reboot?
Certainly HOTS itself cant cause a BSOD or PC crash without there being some other hardware or driver issue causing it to happen. I would definitely try to run a different version of your GPU drivers, either update to latest or rollback a version or two as sometimes having the latest drivers can be the issue with that specific version of Hots.
Also find the error code of the BSOD and post it here (assuming its a BSOD), it may show some info.
Hey, Lyandir! If the system is shutting down or restarting the computer, it is likely a power or overheating issue. The revert to an older driver or reinstalling the drivers suggested by Nerodon is a good step to try. If it does continue, the support article here can help with some steps, but this will need to be addressed by a local technician.
If there are Bluescreens occurring, this would be caused by kernel/windows, drivers, or hardware level issues, which will need to be addressed by a local technician or system manufacturer.
This can also happen with unstable overlocks. Specifically with Ryzen processors. With another game I encountered 2 people who had their systems shut off when all CPU cores were fully loaded. One of them who had their CPU automatically overclocked by motherboard vendor supplied software was solved by restoring their CPU to stock frequencies and voltages. Although the exact reason why the system would shut off after a while instead of crashing is still a mystery, I am guessing it is related to insufficient VRM to drive the overclock. However I do not think this is likely as Heroes of the Storm cannot really generate the required multi threaded work loads to act as a trigger for this.
I would say PSU overheat is a more likely cause. The hero select and load screens are very GPU demanding (when not frame capped) and as such can cause the GPU to draw more power than usual. Under such high power loads the PSU temperature will increase. If PSU cooling or ratting is insufficient it may have to shutdown for safety and to prevent damage. When this happens the computer will lose power. Detecting this as the cause can be difficult as PSUs do not feed temperature information for logging. I would suggest disconnecting from mains and opening your PC and giving the PSU a clean and trying again, especially if you live in the northern hemisphere it is coming up to the hottest time of the year and which is when cooling is most strained.
Posting DxDiag listings might also be useful so people have some idea of what hardware you are using.
Sorry for the late reply.
I’ve tried what you said, several older versions of different drivers, it still crashes my pc completely.
After trying other stuff, just found out this happens only after playing consecutive games, but if I close the game and open it up again, it runs like it should.
As already stated on the OP, got covered temp, voltage and other things, just to rule out the possibility of something wrong with my hardware, but then again, HotS is the only game that has this issue, not even SC2(who shares the same engine as heroes).
Im not sure what to make of this but thanks anyway for the help.
EDIT: Well, I guess there’s no fix. My machine seems to be unable to play it like it should. I’m just going to unistall in case I forget this happens just to not ruin other people’s games.
Thanks for the replies.
Mods please close the thread.
I’m having the same issue. I play games like GTA V and Shadow of War 4K version for hours with no problems but Heroes of the Storm always restart my pc. It always freeze for a few seconds, then a black screen while my keyboard still illuminated and then the restart.
There is not error message or blue screen. I tried a lot with different drivers, repair and even for re-installation but this problem still persist.
Looking for information I found out this is not a new issue for other people and since 2015 people is complaining and Blizzard don’t provide a solution for this.
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I would suggest creating a new topic for this as your cause may be unrelated to the original topic creator even if the symptoms are similar.
The shaders used by the StarCraft II (and thus HotS) engine are very efficient at using parts of the GPU, so much so that the resulting workload is the toughest every day (not benchmark) workload I know of.
To put it in perspective the now very old NVidia 8800GT with stock cooler could run most games perfectly stably, especially at the time of release (over 10 years ago). Run StarCraft II or HotS on that thing and the card quite literally was murdered by the game due to VRM overheat. This is not be a problem for modern stock cards as strict power and current limits as well as smarter VRM prevent such a situation, instead resulting in lower GPU clock speeds to compensate. This can be a problem for overclocked cards as this means StarCraft II and HotS are prone to being unstable with overclocks that run most games fine.
My suggestion is to first to revert any overclocks that are in effect. Both CPU and GPU. You can always re-run the overclocking process to find new stable frequencies and voltages later. If the problem still persists try clean installing the latest graphic drivers. If the problem still persists make sure your system can run Furmark GPU stress test for 5-10 minutes without crashing. Furmark is a simulated load which more closely mirrors SC2/HotS graphics than other games, in that it pushes the GPU very hard.
To rule out CPU being the issue you can run Prime95 to check if it triggers such a restart. Especially if set to use AVX this will push your CPU hard. However I think it is unlikely that the CPU is the cause as HotS/SC2 only load 1 thread heavily and the workload of that thread is pretty normal for games (not like Prime95).
If the restart is not immediate and instead occurs after a few seconds or minutes you can try hacking around it with game settings. Specifically the main menu is prone to causing crashes or system restarts as the simple graphics pushes an astronomical number of frames per second through the GPU making the GPU run hotter than actual gameplay. By limiting frame rate with vertical sync and option modification and reducing shader quality, one can prevent this from happening and hence allow the game to run stably. This hack was the only way to allow the stock 8800GT to run StarCraft II stably and without damaging the card.
If with stock clock speeds and fresh drivers the system restarts while running Furmark then either the problem is with the PSU or the GPU hardware is defective.
Hi there,
Your not alone , i have the same issue since a week of 3 i think. I have a top of the nutch pc and run games like star citizen w/o any problems. It Seems hots is the only game that couses this. Have been stresstesting every hardware and cannot find any errors.
Let me know if you found a fix!
[Edited by Blizzard] This thread has been inactive for some time. Please be mindful of resurrecting older threads. A new or more recent thread can be created to continue the discussion. Locking this thread.