Hots launcher/installer broken - please help!

the error report said to use this code
00000000-0000-0000-0000-000000000000

it says “files in your heroes of the storm installation are damaged.”

I’ve tried uninstalling the game and the launcher and redownloading them 3 times. I tried the scan and repair. restarting device.

my buddy has the same problem.

i can run the game on my old windows 10 pc, my dinky weak windows 11 laptop, but not my beefy windows 11 laptop. it says broken installation : \

please help! 5 buddies trying to play the game again! : )

thanks in advance
love HotS!

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Howdy Mataras,

The most common cause for this error is due to OneDrive synching the HotS folder in the Documents. I suggest trying the steps here to configure OneDrive. If you don’t have OneDrive, you will need to reinstall it in order to complete this step.

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wild that a couple days of clicking around failed, then right after i post this i found something that works…

so, I went to the options right of the play button in hots> game settings> reset in game options.

after that the game launched for me. I haven’t seen my bud try it yet but this is a hot hots fix.

hope y’all can resolve the core issue
thanks so much!
I really appreciate the maintenance to keep this world running!!

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