Heroes quit unexpectedly


#1

On Macs, Heroes of the Storm will not start. We are getting the message, “Heroes quit unexpectedly…”


#2

Hey Sully,

Thanks for the report!

Any Mac users currently experiencing this issue, please post your details in the following Tech Support Thread:

Thanks,
~ Fizivix


#3

HERE is crash:

Thread 0 Crashed:: Dispatch queue: _LSContextInitClient queue
0 libsystem_kernel.dylib 0x00007fff76671b86 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff76727c50 pthread_kill + 285
2 libsystem_c.dylib 0x00007fff765db1c9 abort + 127
3 libc++abi.dylib 0x00007fff73c5d231 abort_message + 231
4 libc++abi.dylib 0x00007fff73c5aea3 __cxa_guard_acquire + 237
5 com.blizzard.heroesofthestorm 0x0000000100da9623 0x100000000 + 14325283
6 com.blizzard.heroesofthestorm 0x0000000100db3db5 0x100000000 + 14368181
7 com.blizzard.heroesofthestorm 0x0000000100dbe7e4 0x100000000 + 14411748
8 com.blizzard.heroesofthestorm 0x00000001027edf5e operator new(unsigned long) + 14
9 com.apple.LaunchServices 0x00007fff4aa6e53b invocation function for block in _LSGetSessions() + 122
10 libdispatch.dylib 0x00007fff764e4dcf _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff764e6515 _dispatch_once_callout + 20
12 com.apple.LaunchServices 0x00007fff4a989344 _LSGetSession(unsigned int) + 120
13 com.apple.LaunchServices 0x00007fff4a98929f _LSCopyLocalDatabase + 31
14 com.apple.LaunchServices 0x00007fff4a988db0 invocation function for block in _LSContextInitClient(LSContext*) + 60
15 libdispatch.dylib 0x00007fff764e4dcf _dispatch_client_callout + 8
16 libdispatch.dylib 0x00007fff764f0a2c _dispatch_lane_barrier_sync_invoke_and_complete + 60
17 com.apple.LaunchServices 0x00007fff4a988bfc _LSContextInitClient(LSContext*) + 192
18 com.apple.LaunchServices 0x00007fff4a98897c _LSContextInit + 185
19 com.apple.LaunchServices 0x00007fff4a9c2662 _LSCreateDeviceTypeIdentifierWithModelCodeInternal(__CFString const*, unsigned char const*, unsigned char) + 39
20 com.apple.SystemConfiguration 0x00007fff5554fab1 SCDynamicStoreCopyComputerName + 409
21 com.apple.CFNetwork 0x00007fff482b1472 -[NSHost localizedName] + 90
22 com.blizzard.heroesofthestorm 0x0000000103c5612e 0x100000000 + 63267118
23 com.blizzard.heroesofthestorm 0x0000000100da96bb 0x100000000 + 14325435
24 com.blizzard.heroesofthestorm 0x0000000100da7aad 0x100000000 + 14318253
25 com.blizzard.heroesofthestorm 0x0000000100dac673 0x100000000 + 14337651
26 com.blizzard.heroesofthestorm 0x000000010000c2a5 0x100000000 + 49829
27 dyld 0x000000010b1d8cc8 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 518
28 dyld 0x000000010b1d8ec6 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
29 dyld 0x000000010b1d40da ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 358
30 dyld 0x000000010b1d3254 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134
31 dyld 0x000000010b1d32e8 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74
32 dyld 0x000000010b1c2774 dyld::initializeMainExecutable() + 199
33 dyld 0x000000010b1c778f dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 6237
34 dyld 0x000000010b1c14f6 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 1154
35 dyld 0x000000010b1c1036 _dyld_start + 54

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010b2765c0 rcx: 0x00007ffeefbfabf8 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeefbfac30 rsp: 0x00007ffeefbfabf8
r8: 0x00007ffeefbfaab8 r9: 0x00007ffeefbfac90 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000307 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x000000000000002d
rip: 0x00007fff76671b86 rfl: 0x0000000000000206 cr2: 0x00007fffa933d188

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133


#4

I’m getting the exact same error. I have mac OS Mojave version 10.14.3


#5

I have same problem - Mac OS Sierra 10.12.6


#6

crashes on launch - 10.14.1


#8

I have the same issue. Mac os 10.11.6.


#9

Hey Everyone,

If you are still experiencing this issue. Please follow the workaround listed in this thread in the Mac forums.

Thank you,
~ Fizivix