Game keeps crashing in league.
It happens once in a while, but today it just keeps randomly crashing when I’m playing.
Here are some of the game crash logs (I can send the full files if needed)
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Heroes of the Storm (B93810)
Executable G:\Battle.net_games\Heroes of the Storm\Versions\Base93810\HeroesOfTheStorm_x64.exe
<Parameters> -sso=1 -launch -uid heroes
Parent Executable \Device\HarddiskVolume7\Battle.net_games\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
Grandparent Executable \Device\HarddiskVolume7\Battle.net\Battle.net.exe
LocalTime 2025-04-27 11:51:27.848
<ComputerUser> // My account name //
<ComputerName> // My computer name //1
<Exe.Architecture> x86_64
<Version> 2.55.10.93810
<DataBuild> B93810
<CodeBranch> branches/Heroes.55
<CodeRevision> 654691
<Locale.Assets> enUS
<Locale.Data> enUS
<Locale.Install> enUS
<AccountCountry> FRA
<AgentVersion> 2.37.5.9098
TelemetrySessionId 53AA102C-A975-4FEC-B8F0-B000E178E857
<Jira.JiraProjectKey> HERO
<Exception.ProjectId> 3
<BlizzardError.IssueType> Exception
<BlizzardError.BuildNumber> B93810 (Heroes.55)
<BlizzardError.Branch> branches/Heroes.55
<BlizzardError.Versions> branches/Heroes.55
<BlizzardError.Source> None
<BlizzardError.Platform> All
<BlizzardError.Priority> 2
<BlizzardError.Summary> ACCESS_VIOLATION reading from 0xFFFFFFFFFFFFFFFF: DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007FFAE79FEDAF>("") <- DBG-ADDR<00007FFAE7C6E8FF>("") <- DBG-ADDR<00007FFAE7C6E85F>("") DBG-OPTIONS<>
<ErrorType> ACCESS_VIOLATION (0xC0000005)
<GetLastError> 126
<Application> Heroes of the Storm
<BlizzardError.Reproducibility> Didn't Try
<InstanceID> 0
====================================================================================================
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<Set.SinceLaunchEvent> Mismatch in texture reduction DB
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<Set.SinceLaunchEvent> Mismatch in texture reduction DB
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<BlizzardError.Assertion:>
ACCESS_VIOLATION
reading from 0xFFFFFFFFFFFFFFFF: DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007FFAE79FEDAF>("") <- DBG-ADDR<00007FFAE7C6E8FF>("") <- DBG-ADDR<00007FFAE7C6E85F>("") DBG-OPTIONS<>
Skipping the first big section:
LocalTime 2025-04-27 12:06:11.456
...
<BlizzardError.Platform> All
<BlizzardError.Priority> 2
<BlizzardError.Summary> ACCESS_VIOLATION reading from 0xFFFFFFFFFFFFFFFF: DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007FF78E2AA94A>("") <- DBG-ADDR<00007FF78E2AA636>("") <- DBG-ADDR<00007FF78E27F533>("") DBG-OPTIONS<>
<ErrorType> ACCESS_VIOLATION (0xC0000005)
<GetLastError> 0
<Application> Heroes of the Storm
<BlizzardError.Reproducibility> Didn't Try
<InstanceID> 0
====================================================================================================
<Set.SinceLaunchEvent> Had active AI
<Set.SinceLaunchEvent> Mismatch in texture reduction DB
====================================================================================================
<Set.SinceLaunchEvent> Had active AI
====================================================================================================
<BlizzardError.Assertion:>
ACCESS_VIOLATION
reading from 0xFFFFFFFFFFFFFFFF: DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007FF78E2AA94A>("") <- DBG-ADDR<00007FF78E2AA636>("") <- DBG-ADDR<00007FF78E27F533>("") DBG-OPTIONS<>
Thread ID:23308 "Main Thread"
LocalTime 2025-04-27 17:00:23.572
...
<BlizzardError.Platform> All
<BlizzardError.Priority> 2
<BlizzardError.Summary> ACCESS_VIOLATION reading from 0xFFFFFFFFFFFFFFFF: DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007FF7C0B116EB>("") <- DBG-ADDR<00007FF7C0B03F07>("") <- DBG-ADDR<00007FF7C0B4B25A>("") DBG-OPTIONS<>
<ErrorType> ACCESS_VIOLATION (0xC0000005)
<GetLastError> 0
<Application> Heroes of the Storm
<BlizzardError.Reproducibility> Didn't Try
<InstanceID> 0
====================================================================================================
<Set.SinceLaunchEvent> Had active AI
<Set.SinceLaunchEvent> Mismatch in texture reduction DB
====================================================================================================
<Set.SinceLaunchEvent> Had active AI
<Set.SinceLaunchEvent> Mismatch in texture reduction DB
====================================================================================================
<BlizzardError.Assertion:>
ACCESS_VIOLATION
reading from 0xFFFFFFFFFFFFFFFF: DBG-OPTIONS<FunctionsOnly SingleLine> DBG-ADDR<00007FF7C0B116EB>("") <- DBG-ADDR<00007FF7C0B03F07>("") <- DBG-ADDR<00007FF7C0B4B25A>("") DBG-OPTIONS<>
Thread ID:2128
Looks like the reason is the same (ACCESS_VIOLATION reading from 0xFFFFFFFFFFFFFFFF (0xC0000005)), but what does it mean?
I’ve read on other threads it could be access right issues. There is only one user (which is admin). Do I have to run HotS with admin rights?
On a side note, when rejoining a game, chat is disabled (you can type, but message is not sent).
Edit: adding DxDiag dump as I’ve seen a Customer Service mod ask for it: https://pastebin.com/6Ls6edwc