Hello!
I’m having a problem with the game freezing for an amount of time (.5 to 3 seconds) whenever the game loads in a new still unused asset, such as a model used during a hero skill, or even icons shown on lootbox items. To add to this long time problem, the new weather effects caused every single new snowflake to freeze my game, making the first few minutes just a constant cycle of freeze - 4fps - freeze.
My game also freezes and has now started also briefly disconnecting me when the match starts while the hero models load in. Disconnects do not happen during teamfights, though, just FPS drops to 0. Sounds always play normally.
This problem has persisted for around a year (I kinda just accepted it as I can finish a match when the freezing disappears towards the end), and I’ve even completely upgraded my PC during this time, yet still get the FPS drops. I’m kinda getting bored of it now.
The stuttering is always present due to visual effects being added to abilities over time, but most noticeable when a game has just started and players are throwing their first punches left and right. Level 10 is always a freeze-fest because everyone gets new abilities. I play mostly Brawl, so the first few minutes are very annoying to get through.
Some examples:
- Varian casting his Lion’s Fang (short freeze on first cast)
- Junkrat launching up to the sky on his rocket (medium freeze on first cast)
- Alexstrazsa turning into a dragon (“time to get up and do some stretches, you might die anyway during the freeze” on first cast, noticeably shorter freeze after first cast)
The freezes happen in every game, doesn’t matter if the same heroes appear in consecutive matches.
DxDiag: pastebin(.)com/Ybu6vMfG
My setup (all new components from Oct 2019):
- Intel® Core™ i9-9900K CPU @ 3.60GHz
- 16GB RAM DDR4
- NVIDIA GeForce RTX 2060 SUPER
Dual monitor setup:
- 1st Monitor ASUS PB258Q, 2K 60Hz
- 2nd Monitor AOC 27G2G4, FHD 144Hz, used for playing HOTS
Game is installed on a Kingston 1TB SSD.
I have tried the following:
- Clearing the Heroes Cache
- Reinstalling Windows & HOTS.
- Playing with only a single monitor plugged in.
- Setting graphics options to Low/Highest, no change in stutter
- Disabling the Xbox Game bar
- Disabling GeForce Experience GameStream & Instant Replay functions
- Always updating my GPU drivers
- Disabling all antivirus programs in the background
More info available on request. Any help or pointers would be greatly appreciated. 
Thank you!
