Frequent Crashing e_gfxErrorAPIError

Report ID: 5B22AA12-5249-4C86-BAE7-56DC8820FE1F

e_gfxErrorAPIError

RAM: 12 GB
Processor: Intel i7-7500U
Graphics: Intel® HD Graphics 620

I have been playing this game on this device for two years with no problems until an update a few months ago. I believe I am having some sort of graphic effects error. The game crashes when I press the Loot or Brawl buttons. I can start a quick match, but It will crash frequently, especially during team fights or when there are a lot of steam vents around. My drivers are up to date.

1 Like

Hey, Allomancer!

There’s a known issue with this for Intel HD Graphics on Driver Version: 23.20.16.4973. Updating the Intel Drivers should resolve the issue.

If it persists, could you gather a DxDiag file? Copy and paste the text file created and paste it between two ~~~ like so:

~~~
DxDiag Here
~~~

Problem solved. I did have the driver version you mentioned. The Intel link you posted said my drivers were updated. I figured out how to update my driver from this thread: